Do the right things right. Tell them, show them, and then tell them what you showed them. Be at work before and after everyone else. What do you want from your boss? What’s the one tip you would give to a manager just starting out?
Follow the Golden Rule – “Do unto others as you would have them do unto you.” Give people a sense of importance, both the task they are performing and the people themselves. Respect ideas – wherever they come from. Defend your people.
Employees want to be valued for a job well done. Say “Thank You” and mean it. Praise in public, criticize in private. Distribute rewards based on merit. Compensation is a right, recognition is a gift.
Be clear about what you expect from others. Provide reasonable, frequent and accurate feedback. Keep your staff informed and involved. Actions speak louder than words.
You can’t get others to do what you want if you don’t know what you want. Set goals for: Yourself Your staff Your organization
No one succeeds by himself or herself. Ask people to help solve problems, not just accept your solutions. Delegation and teamwork are requirements for success. Don’t try and do it all – you can’t!
We all sell – whether it’s a product or our ideas. If you knew how to sell, could you be more successful? Know your audience: Customers Managers Employees Have your elevator pitch ready.
Pay attention to your customers. If you don't have something, offer alternatives. Be courteous and friendly. Engage your customer on a personal level. If you're a manager, seek out your customers and ask for feedback.
Be honest, truthful and dependable. You can’t buy back your reputation. Tell the truth, especially when it’s bad news. There are no shortcuts to success.
Your attitude sets the tone for the workplace. No one wants to work for an ogre. Don’t let your sense of responsibility get in the way of your sense of humor. Laugh with your people. Enjoy your life – you only get one!
Transcript of "MailCom 2011 - Hush! Top Secrets Of Leadership To Improve Job Security"
LD248 Hush! Top Secrets of Leadership to Improve Job Security Tuesday, March 1, 2011, Round Four, 2:00-3:00PM James P. Mullan, CMDSM, EMCM, MQC, MDC National Operations Manager – Chubb Oce Business Services William L. Ware, CMDSM Senior Site Manager Oce Business Services Course #: Title Scheduled For: Presented By:
Lead by Example “ Leadership is fairly simple…it requires us to know the details of our profession, to truly care and focus on our soldiers, and to lead by example.” Gen. Dennis J. Reimer
Respect and Loyalty are Inseparable “ Success is the result of perfection, hard work, learning from failure, loyalty to those for whom you work, and persistence.” Colin Powell
Recognition Means More Than Just Money “ The deepest craving in human nature is the craving to be appreciated.” William James
Communication is More Than Just Talking “ When in doubt, communicate!” Anonymous
Know What You Want To Do “ A leader is one who knows the way, goes the way and shows the way.” John C. Maxwell
Tell People What to Do, Not How to Do It “ No matter what accomplishments you achieve, somebody helps you.” Althea Gibson
Realize You're in Sales, Whether You Get Paid a Commission or Not “ Sales are the engine that pulls the train. Everything else follows.” Harvey Mackay
Great Customer Service is a Requirement, Not an Option “ To provide appropriate service you have to know what your customer is feeling.” Dan James
Character Counts “ Do the right thing. It will gratify some people and astonish the rest.” Mark Twain
Humor Helps “ The human race has one really effective weapon, and that is laughter.” Mark Twain
Your only security in the work force is YOU! Your skills, Your education, Your experience and Your ability to make a difference. Your employer must feel that you are more valuable and responsible for their growth and survival than the alternative. You must be viewed as a necessary tool for the company growth and survival. You must contribute to the bottom line not deplete it. To insure your security you need to continually enhance your skills, understand where you bring value and always be conscious of how you influence the company’s profitability. Size of company doesn’t matter, profitability does. I don’t think there is such an animal today , but if I had to try and do something to improve or increase my chances of NOT being the person my organization decided had to go I would try to make most of the following items part of my Daily routine.
Take Care Of Your Customers We all have customers. These are the folks who depend on us for the products and services we provide. Some are internal customers. There are others in our organization that depends on us for the work we do. Some are external. Everyone's job security ultimately rests on satisfying all of our customers. Save Your Company Money There are many ways to cut costs. Analyze expenditures in your area. Point out ways to save. When you see waste, nail it. Profit dollars are hard to get. Don't allow them to be squandered. Become A Team Player The only place a "lone ranger" succeeds is in the movies. Substitute "we" for "I" in your business discussions. Work hard to cooperate rather than criticize. Find win-win solutions for internal conflicts. Be Positive And Enthusiastic Hall of Fame football coach Vince Lombardi said, "If you're not fired with enthusiasm you'll be fired with enthusiasm." Most managers prefer an employee with a good positive attitude and fewer skills over a highly skilled person with an "I don't care" attitude Improve Your Communication Skills Folks who know how to listen carefully, speak fluently and write well have extra value to most companies. Join a Toastmasters Club, read good books on this topic or attend communication-building seminars and workshops. Think Forward Plan ahead, anticipate problems and solve them quickly . If you have to go to your boss with a problem, always suggest possible solutions. Focus On What, Not Who When problems arise, try to find out what happened and what can be done. Who caused the problem is not important. Finding a solution is.
Spend Your Time Wisely Learn to prioritize, organize and specialize . Avoid fruitless meetings. Make notes of discussions before you phone. Place your own phone calls. Do challenging work when you are fresh and at your best. Spend minutes as if they were dollars. Do the most important work first. Don't confuse urgent tasks with important ones. Spend Your Time Wisely Learn to prioritize, organize and specialize . Avoid fruitless meetings. Make notes of discussions before you phone. Place your own phone calls. Do challenging work when you are fresh and at your best. Spend minutes as if they were dollars. Do the most important work first. Don't confuse urgent tasks with important ones. Avoid Making Enemies There's an adage that warns us to be careful who we step on as we climb the ladder of success. You never know who you'll meet on the way down. Cross Train Build your skills by accepting every training opportunity. Broaden your value by being good in more than one area. When attending seminars, take good notes, listen carefully and be an active participant. Review your notes and materials every week until you've mastered the concepts. Be A Friend Choose your friends carefully. Surround yourself with positive people whose ethics, integrity and company loyalty are above reproach. A good friend who has the respect of his or her superiors can be a huge asset to your career. Apply Yourself Diligently A valuable employee is one who knows how to work hard and work smart - and, most importantly, is who gives his or her best every day. The best way to keep your job or get a promotion is to do what you do well . [email_address]
MSMA - Certification and Certificate Programs <ul><li>What certification programs are available through MSMA? </li></ul><ul><li>MDC </li></ul><ul><li>MDSM </li></ul><ul><li>MDSS </li></ul><ul><li>Who should obtain a certification? </li></ul><ul><li>Mail industry front line to mid level managers </li></ul><ul><li>Designers </li></ul><ul><li>Mailers </li></ul><ul><li>Marketing Professionals </li></ul><ul><li>Printers </li></ul><ul><li>Suppliers that promote and sell Mailing related goods and services </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li>Did you know as an MSMA Member you are entitled to: </li></ul><ul><ul><li>1. Discounts on your MAILCOM registration fee </li></ul></ul><ul><ul><li>2. Qualification Points towards certification </li></ul></ul><ul><ul><li>3. Will join the Largest Private Professional Network </li></ul></ul><ul><ul><li>Group in the Industry </li></ul></ul><ul><ul><li>For more information visit the MSMA at Booth # 212 </li></ul></ul><ul><ul><li>in the exhibition hall or on the web at www.msmanational.org </li></ul></ul>
James P. Mullan, CMDSM, EMCM, MQC OBS National Operations Manager - Chubb Chubb & Son 15 Mountain View Road Warren, NJ 07095 908-903-2869 W 908-903-2027 F 201-779-9355 C [email_address] [email_address] William L. Ware, CMDSM Senior Site Manager Oce Business Services, Inc. Time Inc. 1271 Avenue of the Americas New York, NY 10020 212-522-9258 office 212-522-1249 fax [email_address]
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