Ibm center overmyer - telework - slidedeck


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Report by Dr. Scott Overmyer describing how 4 federal agencies pioneered the use of telework, and how they overcame various challenges, including managerial reluctance to use it.

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Ibm center overmyer - telework - slidedeck

  1. 1. Implementing Telework: Lessons Learned from Four Federal Agencies Scott P. Overmyer Professor and Director of the MSIS Program Center for Graduate Studies, Baker College January 2011
  2. 2. Overview <ul><li>Understanding Telework in Government </li></ul><ul><li>The Telework Enhancement Act </li></ul><ul><li>Risks, Mitigation Strategies </li></ul><ul><li>Four Case Studies </li></ul><ul><li>Handling Managerial Reluctance </li></ul><ul><li>Key Success Factors </li></ul><ul><li>Resources </li></ul>This report offers practical advice on implementing the Telework Enhancement Act of 2010 . . . It describes the technological, social, operational, and management risks that face managers and recommends ways to overcome them.
  3. 3. Understanding Telework in Government <ul><li>The Telework Research Network says the federal government can save $3.8 billion by expanding telework from 100,000 to 1.2 million eligible employees. </li></ul><ul><li>Savings would accrue from reduced real estate costs, electricity savings, reduced absenteeism, and reduced employee turnover. </li></ul><ul><li>Implementation has been slow in the federal government. </li></ul><ul><li>The new law shifts from agency-developed policies to governmentwide framework. </li></ul>Graphic Credit: CommuterPageBlog
  4. 4. The Telework Enhancement Act of 2010 <ul><li>Teleworkers and managers must complete training. </li></ul><ul><li>Managers must treat teleworkers and non-teleworkers equally. </li></ul><ul><li>Agencies must designate a Telework Managing Officer. </li></ul><ul><li>Requires agencies to determine eligibility of each employee to telework. </li></ul><ul><li>Each teleworker must sign a written agreement outlining specific work arrangements. </li></ul>
  5. 5. Telework Risks, and Mitigation Strategies Source: Table 2 of Overmyer report
  6. 6. Four Case Studies <ul><li>Report examines how 4 large federal agencies determined eligibility, overcame technical/equipment and managerial issues, benefits derived from teleworking, and lessons learned. </li></ul>US Patent & Trademark Office Defense Information Systems Agency Federal Deposit Insurance Corp.
  7. 7. Lessons on Handling Managerial Reluctance <ul><li>2008 survey showed only 35 percent of government managers endorsed telework. What did the 4 case studies do to overcome managerial reluctance? </li></ul><ul><li>DISA leadership embraced telework and championed its practice via extensive SES briefings on performance measurement and management in a telework environment. </li></ul><ul><li>USPTO found documentation was key: telework agreements, guidelines, and asset management guidelines </li></ul><ul><li>FDIC encouraged managers to try teleworking themselves and made them accountable for supporting telework for their employees </li></ul><ul><li>NIH started with pilot projects, like teleworking one day a week, then expand </li></ul>
  8. 8. Key Success Factors <ul><li>Support from top management is essential </li></ul><ul><li>Clear, written policies and agreements are paramount </li></ul><ul><li>Training for employees, managers is key </li></ul><ul><li>Measures of performance are critical </li></ul><ul><li>Personnel evaluations based on performance, not presence </li></ul><ul><li>Adopting an “inclusive” model of working </li></ul>Graphic Credit: Brampton- Caledon SmartCommute
  9. 9. Resources <ul><li>“ Implementing Telework: Lessons Learned from Four Federal Agencies” </li></ul><ul><ul><li>For free copies of this report, visit the IBM Center for The Business of Government Website </li></ul></ul><ul><li>Report Author: </li></ul><ul><li>Scott P. Overmyer </li></ul><ul><li>Professor and Director of the MSIS Program </li></ul><ul><li>Center for Graduate Studies, Baker College </li></ul><ul><li>1116 W. Bristol Road </li></ul><ul><li>Flint, MI 48507 </li></ul><ul><li>(810) 766-2012 </li></ul><ul><li>[email_address] </li></ul>presentation prepared by John Kamensky