0
London Comms Dojo 4
@yogacat13
Welcome to the Dojo!
Who am I?
• LynnMyrick, aka
@yogacat13
• Co-founderofAgile
Environment
• 20yearsofconsulting
experien...
Introductions
Introduce
yourselves!
● Your name
● What you do (at work)
● A random factoid about
you personally
● I have a...
Why are communications so
important?
• We all communicate every day, in many ways: verbally, non-
verbally, electronically...
What does it mean?
Dojomeans: 'Place
oflearningthe
way'
What does it mean?
Katameans: 'Way
ofdoing'
A form or
choreographed
series of
motions designed
to teach a
particular skill...
Kata?Kata?
Deliberate practice
• Gladwell[1] et. al. 10 yrs or
10,000 hrs
practice to achieve expert
performance
• But practice must:...
3 zones model of learning
Panic zone!
Learning zone
Comfort Zone
Dojo rules
• We respect each
others’ commitment
– Please no phones, e-mail,
Facebook . . .
– Everyone participates
– Feedb...
Format
• People work in small groups
• We present the scenario to be
practised
• Each cycle is a pomodoro (25
mins)
• When...
Body Language
Kinesics
• Between 50-80% of human
communication is non-verbal
• Especially important in “first
impressions”...
Body Language
What does it include?
• How you position yourself
• Proximity to others
• Facial expressions
• How your eyes...
Proxemics
Zone Distance For
Close Intimate 0-6 inches
0-15 cm
Lovers, physical touching
relationships
Intimate 6-18 inches...
Facial Expressions
Happiness :-)
Sadness :-(
Fear 8-[
Disgust :-#
Surprise :-O
Anger >:(
The recognition of these basic
em...
The eyes have it . . .
Signal Meaning
Looking right (generally) creating, fabricating, guessing, lying, storytelling
Looki...
Things to remember
• Context (ex., if it's cold in the room, crossed arms
may not be defensiveness)
• Sufficient sample si...
Format
• Katas 1: First
Impressions
• Kata 2: Getting
Attention
• Kata 3: Team's choice!
Kata: First Impressions
Task: Get into groups of three:
●“Joiner” silently approaches the other
two as either:
●Colleague ...
Hajime!Hajime!
'Begin!'
Yame!Yame!
'Stop!'
Kata Review
• How accurate were your
assessments?
• What did you learn?
Kata: Getting Attention
Task: Get into pairs
●One person is working and does
not want to be disturbed
●Second person must ...
Hajime!Hajime!
'Begin!'
Yame!Yame!
'Stop!'
Kata Review
• How accurate were your
assessments?
• What did you learn?
• What would you do
differently next time?
Kata: team choice!
Task:
• Contribute an idea
for discussion on a
post-it
• Vote on the topics
• Each team picks one
topic...
Hajime!Hajime!
'Begin!'
Yame!Yame!
'Stop!'
Kata Review
• What did you learn?
ReflectionReflection
Thank youThank you
@yogacat13 on twitter
http://www.meetup.com/L
ondon-Comms-Dojo/
Next Time:
13 November
Location: Valtec...
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Comms Dojo-04-Body Language

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  • Aikido's jusan no jo kata
  • Transcript of "Comms Dojo-04-Body Language"

    1. 1. London Comms Dojo 4 @yogacat13
    2. 2. Welcome to the Dojo! Who am I? • LynnMyrick, aka @yogacat13 • Co-founderofAgile Environment • 20yearsofconsulting experience • Passionateabouthelping teamsworkbetter together!
    3. 3. Introductions Introduce yourselves! ● Your name ● What you do (at work) ● A random factoid about you personally ● I have already started buying Christmas presents.
    4. 4. Why are communications so important? • We all communicate every day, in many ways: verbally, non- verbally, electronically (e-mail, social media etc.) • David McClelland's work in 1973 showed us that intelligence alone does not predict success! We need other skills too. • Dan Goleman's work has demonstrated the importance of Emotional Intelligence, including communication skills, in achieving success.
    5. 5. What does it mean? Dojomeans: 'Place oflearningthe way'
    6. 6. What does it mean? Katameans: 'Way ofdoing' A form or choreographed series of motions designed to teach a particular skill or pattern
    7. 7. Kata?Kata?
    8. 8. Deliberate practice • Gladwell[1] et. al. 10 yrs or 10,000 hrs practice to achieve expert performance • But practice must: – be focussed – be goal-directed – stretch your abilities – give continuous feedback – be followed by self-reflection
    9. 9. 3 zones model of learning Panic zone! Learning zone Comfort Zone
    10. 10. Dojo rules • We respect each others’ commitment – Please no phones, e-mail, Facebook . . . – Everyone participates – Feedback must be respectful – Relax, we're all here for the same reason!
    11. 11. Format • People work in small groups • We present the scenario to be practised • Each cycle is a pomodoro (25 mins) • When time is up: 5 -10 min break to share results with a nearby team and reflect
    12. 12. Body Language Kinesics • Between 50-80% of human communication is non-verbal • Especially important in “first impressions” - you only have a few seconds . . . • Mostly unconscious, but if you can become more conscious about your body language and reading others you will have a communications advantage!
    13. 13. Body Language What does it include? • How you position yourself • Proximity to others • Facial expressions • How your eyes move • How/whether you touch • How you might use “props” or fidget • Breathing, perspiration, flushing etc
    14. 14. Proxemics Zone Distance For Close Intimate 0-6 inches 0-15 cm Lovers, physical touching relationships Intimate 6-18 inches 15-45 cm Intimate relationships, also contact sports and crowded environments Personal 18-48 inches 45-120 cm Family and close friends Social, Consultative 4-12 feet 1.3-2.6 m Social and business contact Public 12 feet+ 3.6 m+ No interaction; ignoring
    15. 15. Facial Expressions Happiness :-) Sadness :-( Fear 8-[ Disgust :-# Surprise :-O Anger >:( The recognition of these basic emotions in facial expression is consistent across cultures - “nature”
    16. 16. The eyes have it . . . Signal Meaning Looking right (generally) creating, fabricating, guessing, lying, storytelling Looking left (generally) recalling, remembering, retrieving 'facts' Eye shrug/roll Frustration Widening eyes Interest, appeal, invitation Direct eye contact (when speaking) honesty - or faked honesty Direct eye contact (when listening) attentiveness, interest, attraction Blinking frequently Excitement, pressure Eyebrow flash greeting, recognition, acknowledgement; if held longer, surprise and/or fear
    17. 17. Things to remember • Context (ex., if it's cold in the room, crossed arms may not be defensiveness) • Sufficient sample size and evidence (you need more than one indicator to be sure, especially when faking or deception might be involved) • Culture/ethnicity (ex. Personal space differences) • Age and gender • Other factors such as stress, nervousness, insecurity; be careful drawing negative conclusions
    18. 18. Format • Katas 1: First Impressions • Kata 2: Getting Attention • Kata 3: Team's choice!
    19. 19. Kata: First Impressions Task: Get into groups of three: ●“Joiner” silently approaches the other two as either: ●Colleague joining clients for a meeting, ●Job Applicant meeting interviewer ●Friend meeting friends at the pub, or ●Family member joining a family outing. ●Two members decide based on body language alone which of the three the Joiner is ●Joiner confirms his intent ●Discuss, and rotate round so each person tries at least two roles as Joiner.
    20. 20. Hajime!Hajime! 'Begin!'
    21. 21. Yame!Yame! 'Stop!'
    22. 22. Kata Review • How accurate were your assessments? • What did you learn?
    23. 23. Kata: Getting Attention Task: Get into pairs ●One person is working and does not want to be disturbed ●Second person must get attention of first without speaking ●Discuss, and swap round
    24. 24. Hajime!Hajime! 'Begin!'
    25. 25. Yame!Yame! 'Stop!'
    26. 26. Kata Review • How accurate were your assessments? • What did you learn? • What would you do differently next time?
    27. 27. Kata: team choice! Task: • Contribute an idea for discussion on a post-it • Vote on the topics • Each team picks one topic to try
    28. 28. Hajime!Hajime! 'Begin!'
    29. 29. Yame!Yame! 'Stop!'
    30. 30. Kata Review • What did you learn?
    31. 31. ReflectionReflection
    32. 32. Thank youThank you @yogacat13 on twitter http://www.meetup.com/L ondon-Comms-Dojo/ Next Time: 13 November Location: Valtech Presentation Skills
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