30 year wholesale business owner with over 8 years of online and high-tech classroom instruction experience backed up with a depth of wireless network leadership and engineering core knowledge. Positive attitude, care to assist professionals increase their value in the marketplace and industry.

1. Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management
J. L. Ogan
12208 NW Heady Ave., #145
Ferrelview, MO 64163
jlogan5561@gmail.com Cell: 816.572.7639
Alternate: 660.584.4235
Subject matter expert leadership with over 35 years experience selling PBX, Key Systems, analog, digital, satellite voice and data communications.
Program management and certification of multiple wireless infrastructures, pre and post released handset certifications in isolation chambers / drive tests.
Respected instructor and mentor in smart classrooms / presentations in academia, business, non-profit associations, and one-to-one wisdom sharing.
Enthusiastic commitment to process improvement and overall customer service as a key driver of company goal attainment, safety first / foremost.
Areas of Expertise
30 years Business Ownership
Samsung / Motorola PCS PM
Customer Service / Relations Expert
DWDM Program Mgr with recall experience
Positive Attitude Coordinator/Speaker
360 Customer service excellence
Wireless Optimization Engineering
Complaint Handling and Resolution
Fiber Optic connector / splice savvy
Proactive approach to sales / support
Higher Education Technical Professor
Increase output / decrease labor costs
Professional Experience
APT College, Pinnacle Career Institute, DeVry University Higher Education Professor / Instructor 7/99 to present
Formal instruction of telecommunications courses to AT&T employees, both
in-classroom and online courses through DETC accreditation.
Electronics Technicians Association (ETA) Certified Fiber Optics Installer Test
Administrator focusing on multiple types of connectors and fusion splicers.
Taught up to 30 students during a term in smart classroom environments with
their associated labs. Promoted to Sr. Adjunct status during tenure for
assistance with special project requests from the Dean.
Taught AC / DC electrical course with PLC focus and equipment / cabling lab.
Thunderbird Wholesale, Lucent Technologies, Sprint PCS (STIC Lab, NOCC,Access Management, PM group) 7/74 to 7/99
Proven performance to increasingly responsible positions in business hierarchy, culminating in multiple leadership roles, one position feeding another one.
Successfully built a wholesale electrical, plumbing, and telephone business
from the ground up with businesses and area contractors in the building
trades. Acquired top products to attract clientele.
Single point of contact for A and B side access circuit pricing to Sprint sales
teams across the nation. Increased quote output by 111% .
Lead drive test teams and optimized wireless networks for AT&T, Sprint,
Cellular One, Ameritech, AirTouch, including an international border.
Answered Tier 1 alarms and dispatched Cell Technicians to equipment
outages nationwide for NOCC. Escalated issues exceeding MTTR.
Managed a nationwide recall of Ciena SONET boards coordinating 25
locations weekly for 2 months.
Program managed, scheduled formal training, hosted weekly Motorola and
Samsung Switch and Radio Engineering team vendor meetings.
Administered a 24x7 test-impact matrix schedule for 76 telecom
professionals on 8 lab teams, to 160 engineers across 17 lab teams.
Produced a report for the Sprint PCS CTO documenting an average of 2,700
bugs discovered by lab engineers annually.
Supported the first successful call between two dissimilar networks (IOS)
completing a seamless phone call, which previously was impossible to do.
Also awarded 2 “Sprint Values Excellence” on special project tasks.
Certified all pre and post launched software functionality in handsets on
multiple network platforms.
Education, Training, and Associations
DeVry University, Kansas City, MO - Bachelor of Science in Telecommunications Management 7/92 to 6/96
Midwestern Baptist Theological Seminary, Kansas City, MO - Coursework towards Master of Divinity in Christian Education 6/05 to 7/05
Formal training in diverse wireless technologies including Lucent,
Nortel, and Samsung – Overview, installation, and maintenance
Past Electronics Advisory Board Member - Business & Technology
College, Kansas City Metropolitan Community Colleges
Past President / Director / Webmaster – Mid America
Telecommunications Association
Mid America Regional Council Basic Telecommunicator Training
Certificate
Kauffman Foundation FastTrac New Ventures Entrepreneurial
Certification
Missouri Jaycees Individual Development Vice-President, Attitude
Coordinator, Region 1 Director, District Director, President and
member of local chapters
Lifetime Senator #33710 - Jaycees International
MO Chauffer’s License, 30 years of 15 passenger van safe driving
Multimedia Technologist– Pleasant Valley Baptist Church,
Liberty/KCI campuses
Past Master - Ray Masonic Lodge #223, AF&AM, Camden, MO
Honorary Warrior “Walks with Spirit Friend” - Tribe of Mic-O-Say

2. Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management