Global Workplace Strategy Trends 2015

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  • This is the third time that JLL conducted the survey, and with each iteration, more knowledge on the evolution of CRE trends and concerns has been gained and shared.

    During the first conducted this survey in 2011, the global economy was still in the early stages of recovery, and so the themes were focused heavily on cost cutting, efficiency, and on getting the attention of the C-suite.

    By the second survey in 2013, JLL researchers noted that there were many challenges and Risks Ahead for our clients, who were not quite ready for the global growth mode that their companies were headed toward.

    And this year, in 2015, the theme that JLL found through global responses is that there is an opportunity for CRE teams to achieve Excellence, by going beyond the traditional CRE metrics and adding value to the workplace environment.
  • This year we have a good mix of respondents from a variety of industries.
  • Respondents were asked to rate their companies expectation of the CRE team in delivering in terms of the various outcomes.

    From the responses, larger companies appear to have higher expectations from CRE to improve workplace productivity
    85% of respondents from firms with 50,001 to 100,000 employees and 82% of respondents from firms with more than 100,000 employees indicate that their companies have high expectations from CRE to improve workplace productivity

    Additionally, compared to 2013, there is a 4% increase in expectations of CRE teams to improve workplace productivity.
  • While space/cost reduction programs remains a key priority for the next 3 years, respondents expect CRE teams to divert more resources and attention to areas such as improving the workplace experience and technology. The responses are in line with the previous slide where companies now have greater expectations for CRE teams to improve the workplace productivity.
  • Respondents were asked about the current and future delivery of a list of CRE services and this slide captures the views respondents have regarding workplace strategy outsourcing.

    In the next 3 years, respondents expect more outsourcing in terms of workplace strategy services and among countries surveyed, China is expected to adopt this outsourcing at the fastest pace.
  • Another areas respondents were asked about the current and future delivery of CRE services is Change Management.

    While a large proportion of companies currently do change management services in-house, this is expected to change in the next 3 years where companies are expected to head towards the direction of fully outsourcing such change management services.
  • Compared to other services like workplace strategy and change management, the delivery of portfolio strategy services are more likely to be provided in-house.

    While the level of portfolio strategy services that are provided in-house is expected to decrease in the next 3 years, it is still expected to remain at a relatively high level.

  • Global Workplace Strategy Trends 2015

    1. 1. Global Corporate Real Estate Trends 2015 Workplace Strategy
    2. 2. EXECUTIVE SUMMARY The third biennial Global Corporate Real Estate Survey canvassed over 500 corporate real estate leaders in 36 different countries and a variety of industries on the current shape and future direction of corporate real estate Companies have high expectations for CRE around improving workplace productivity – with over ¾ of respondents experiencing this Nearly 90% have implemented or are planning space/cost reduction programs - However this seems to be tapped out – and companies appear to be increasingly focusing on improving workplace experience, technology and change management The survey finds that levels of outsourcing for more strategic corporate real estate services – such as workplace strategy, portfolio strategy, and change management – are low relative to more tactical/technical services such as IFM, lease administration, and project and construction management - Nevertheless, as with all CRE services asked about, outsourcing levels are expected to increase over the next three years, with workplace strategy most likely to be fully outsourced - This also means there’s a lot of untapped opportunity 1 2 3 4 1
    3. 3. THE THIRD BIENNIAL JLL GLOBAL CRE SURVEY Americas EMEA Asia Pacific44% 20% 36% respondents544 countries36 companies represented350+ 2
    4. 4. A VARIETY OF SECTORS REPRESENTED HEALTH- CARE 6% ENERGY 9% GOVT 6% TECHNOLOGY, MEDIA, AND TELECOMMUNICATIONS 24% OTHERS 27% MANUFACTURING AND INDUSTRIAL 19% BANKING AND FINANCIAL SERVICES 25% PROFESSIONAL SERVICES 11% CONSUMER PRODUCTS 10% 3
    5. 5. COMPANIES HAVE HIGH EXPECTATIONS OF THEIR CRE TEAMS TO IMPROVE WORKPLACE PRODUCTIVITY What are your company’s expectations from CRE around the following productivity outcomes? Larger companies appear to have higher expectations from CRE to improve workplace productivity Up from 72% in 2013 survey 4
    6. 6. COMPANIES ARE SLIGHTLY SHIFTING FOCUS FROM SPACE/COST REDUCTION TO IMPROVING EXPERIENCE AND TECHNOLOGY What workplace transformation initiatives have you/your company implemented? 5
    7. 7. BY 2018, 25% EXPECT FULL OR NEARLY FULL OUTSOURCING1 OF WORKPLACE STRATEGY – BUT OVER 1/3 STILL IN-HOUSE How would you best describe the current delivery of the following CRE services? Workplace Strategy Among countries surveyed, China is expected to adopt outsourcing at the fastest rate 6
    8. 8. CHANGE MANAGEMENT ALSO TENDS TO BE PROVIDED IN-HOUSE – BUT FULL OUTSOURCING EXPECTED TO RISE How would you best describe the current delivery of the following CRE services? Change Management 7
    9. 9. COMPARED TO OTHER WORKPLACE-RELATED SERVICES, PORTFOLIO STRATEGY IS MOST LIKELY TO BE PROVIDED IN-HOUSE How would you best describe the current delivery of the following CRE services? Portfolio Strategy Compared to other services like workplace strategy and change management, the delivery of portfolio strategy services are more likely to be provided in-house While the level of portfolio strategy services that are provided in-house is expected to decrease in the next 3 years, it is still expected to remain at a relatively high level 8
    10. 10. WHAT’S NEXT? 1 2 3Contact your regional Corporate Research team for additional data analysis by topic, geography, industry, company size, HQ and more Geographic reports for Australia, China and Japan due out in Q3 2015 Further short pieces to be released over the next 6-12 months 9
    11. 11. THANK YOU 10

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