Handling an increasing variety ofdigital channels in yourcustomer’s experienceCompany Confidential – September 2011Sean Gi...
AgendaFour big impactsConsumer, Technology, Business trends…How do we make sense of this all...Our Mobile bank…What result...
Four Big ImpactsDeviceConstantly connectedBandwidthContent                       3
Consumer trends…Speed of adoption and     The "prosumer" andinterconnectivity is      online commerceincreasing           ...
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Handling An Increasing Variety of Digital Channels in Your Customer’s Experience Company Confidential

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Presented by Sean Gilchrist, Managing Director - Digital Banking at Barclays UK Retail & Business Banking

For the complete presentation, see http://bit.ly/N2lk3S.
Alternatively, please visit http://www.customerexperiencefinance.com/share.

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Handling An Increasing Variety of Digital Channels in Your Customer’s Experience Company Confidential

  1. 1. Handling an increasing variety ofdigital channels in yourcustomer’s experienceCompany Confidential – September 2011Sean GilchristManaging Director - Digital BankingBarclays UK Retail & Business Banking
  2. 2. AgendaFour big impactsConsumer, Technology, Business trends…How do we make sense of this all...Our Mobile bank…What results have seen…Conclusions 2
  3. 3. Four Big ImpactsDeviceConstantly connectedBandwidthContent 3
  4. 4. Consumer trends…Speed of adoption and The "prosumer" andinterconnectivity is online commerceincreasing continues to riseThe information playing Its on-demandfield is being levelled everything, everywhere Digitally empoweredRelevance filtering is consumers can begrowing selective with brandsMicropublished self- Niche aggregation isexpression is growingblossoming

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