Insight into Developing Digital and Functional skills of those seeking employ...
Improving business performance
1. Stuart Jones – Regional Support Centre (East Midlands)
December 5, 2012| slide 1
RSCs – Stimulating and supporting innovation in learning
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4. The Failure of Modern Management Systems
QUESTION:
How can intangible assets such as
people, processes, customers, quality
and data, be monitored and managed
effectively using a 500 year old system
that was designed for use with tangible
assets?
December 5, 2012| slide 4
5. How can we improve business
performance?
Efficiency Savings - e.g. Reduce overhead & /
or reduce waste
Increase Profit – e.g. change methods - delivery approach
Increase Revenue - e.g. additional funding
Increase Market Share
- Improve quality
- Improve Learner / Stakeholder Satisfaction
- Take a competitive stance
December 5, 2012| slide 5
7. Why is our data important?
It’s not!
Some of it is ... some of it isn’t
Because of the ILR, - in order to get our funding
Because Ofsted need it ... and will look at it
It goes towards the National statistics
It helps me/us to understand our business
To ensure that we are delivering a quality service
Regional Support Centre – East Midlands December 5, 2012| slide 7
8. What do we mean by quality?
What do Ofsted mean?
What do our funders mean?
What do our learners mean?
What do you mean?
…how seriously do you take quality?
…do you determine your cut-off point(s)
Regional Support Centre – East Midlands December 5, 2012| slide 9
11. Learner Life Cycle
Admissions/
Engagement On Programme Quality Completion
Enrolment
Advice & Attendance
Web Site Awarding
Guidance Assessment
Organisations
Work Placement
Marketing Applications
Additional
Referral Learning Advice &
Timetable Communications Grades
Support Guidance
Diagnostic Outcomes
Enquiries Formative Pastoral Summative
assessment
Induction Assessment Support Assessment
Promotional
Events
Offer Learner 's journey
Learning Destination
ILP e-Portfolio
Interviews Resources & Progression
VLE
Learner Staff
Satisfaction Satisfaction
December 5, 2012| slide 12
Curriculum perspective
12. Some typical KPIs ……
Area KPI Measure
ADMISSIONS Applications Number of applications
Number of interviews waiting, held
Number of rejections
Number of offers, conditional or unconditional
Number of acceptances
Number of declines
ON COURSE Enrolment numbers Numbers by age group
Numbers by mode of attendance
Numbers by E & D
Numbers by feeder school
Retention Percentage of starters
Attendance Percentage against possible attendances
Punctuality Percentage of ‘on time’ attendances
ACHIEVEMENT Pass rates Numbers of grades
Number of achievements
Percentage of entrants
Success Rates Numbers by qual type, by SSA
Percentage of starters
Percentage of completers
DESTINATIONS Numbers by destination type
Numbers progressing to next level of training or education
QUALITY Teaching Observation Numbers by grade
Learner Voice Satisfaction percentages
13. December 5, 2012| slide 14
RSCs – Stimulating and supporting innovation in learning
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16. Real Examples of Visual Dashboards
December 5, 2012| slide 17
Dashboards
17. So what is a data dashboard or data
visualisation?
December 5, 2012| slide 18
18. What technologies are available,
appropriate and affordable? 2 of 2
Freeware
– Fusion Charts Free
– Pentaho
– Joomla
Specialist Products
– Dynistics
• http://www.dynistics.com/Gallery.aspx
– Intuitive BI
• http://www.intuitivebusinessintelligence.com
– Qlikview
• http://qlikview.com
Consider data collection and transformation needs
19. What technologies are available,
appropriate and affordable? 1 of 2
Microsoft products
– Microsoft Office
• Excel 2010 with PowerPivot
• Excel 2007 with PivotTables and Pivot Charts
– SQL server 2005 or 2008
• Reporting Services
• Analysis Services
– SharePoint 2007 or 2010
• Excel Services
20. What needs to be done?
Identify all potential systems with data
Identify existing owners of systems and scale of existing
reporting
Create a set of documents to capture the requirements of
the design and display
Produce a data architecture to deliver the dashboards and
any other reporting
Create a set of spreadsheet templates to address the
identified needs
21. Stuart Jones – Regional Support Centre (East Midlands)
stuart.jones@rsc-em.ac.uk
07595119434
www.rsc-em.ac.uk & Footer to edit December 5, 2012| slide 22
RSCs – Stimulating and supporting innovation in learning
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Editor's Notes
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To use Microsoft Office Excel Web Access, you must be using the version of Excel 2007 that comes with Microsoft Office Professional Plus 2007 or Microsoft Office Enterprise 2007. In addition, the server that is running Office SharePoint Server 2007 must have Excel Services enabled.To include a KPI on your dashboard, you must have permission either to create a new KPI list or to access an existing one. By default, members of the Site Members SharePoint group can edit pages, but not create KPI lists. To create a KPI list, you must have the Manage Lists permission. By default, members of the Site Owners SharePoint group have this permission.Permissions and trusted locations are usually set by the site administrator.When you create the dashboard, you choose how many reports and KPIs that you want on the dashboard and where they appear on the page. After the page is created, you can customize it by adding and removing Web Parts, changing the layout, and connecting and filtering Web Parts.A Data Connection Library (DCL) is a special SharePoint document library that can be defined as a trusted location library and that makes it easy to store, secure, share, and manage .odc files. For example an administrator may need a to move a database from a test server to a production server, or update a query that accesses the data. By using one .odc file saved in a DCL, administration of this connection information is much easier and the user's access to data is more convenient because all workbooks use the same connection file and a refresh operation, whether on the client or server computer, gets up-to-date changes to that connection file. You can even set up Office SharePoint Server and a user's client computer to automatically detect changes to the connection file and use the most up-to-date version of that connection file.
To use Microsoft Office Excel Web Access, you must be using the version of Excel 2007 that comes with Microsoft Office Professional Plus 2007 or Microsoft Office Enterprise 2007. In addition, the server that is running Office SharePoint Server 2007 must have Excel Services enabled.To include a KPI on your dashboard, you must have permission either to create a new KPI list or to access an existing one. By default, members of the Site Members SharePoint group can edit pages, but not create KPI lists. To create a KPI list, you must have the Manage Lists permission. By default, members of the Site Owners SharePoint group have this permission.Permissions and trusted locations are usually set by the site administrator.When you create the dashboard, you choose how many reports and KPIs that you want on the dashboard and where they appear on the page. After the page is created, you can customize it by adding and removing Web Parts, changing the layout, and connecting and filtering Web Parts.A Data Connection Library (DCL) is a special SharePoint document library that can be defined as a trusted location library and that makes it easy to store, secure, share, and manage .odc files. For example an administrator may need a to move a database from a test server to a production server, or update a query that accesses the data. By using one .odc file saved in a DCL, administration of this connection information is much easier and the user's access to data is more convenient because all workbooks use the same connection file and a refresh operation, whether on the client or server computer, gets up-to-date changes to that connection file. You can even set up Office SharePoint Server and a user's client computer to automatically detect changes to the connection file and use the most up-to-date version of that connection file.
List all systems with supplier, server, stakeholdersIdentify existing reporting, queries and how this is done and by whomDocuments – simple dashboard shapes e.g. 1 by 2, 2 by 2 max 6 on screen Design specification – where is data, style, colours, users ETL specification – for developers to provide the data, frequency of refreshVisited other collegesSpeak with people about what they know and can do – and what they want to do more ofData architectureEvaluated lots of software options – some selectively rejected
