City University London has the ambition to be a leading global university and is investing heavily in academic staff, IT and its estate. This presentation will start with a discussion of some of the major sectoral trends in IT supply and demand with a focus on education.
The IT service at City in 2010/11 and today will be described, along with discussion of the journey and some of the challenges faced. Particular attention will be paid to a move from a devolved 'cottage industry' approach to a more centralised and commoditised but flexible approach to IT service; changing student expectations and aligning with the University’s Strategic Plan.
The presentation will conclude with some observations on this transition for both academic staff and IT professional staff.