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Improving buy-in through a frictionless framework - Jisc Digital Festival 2015
Improving organisational buy-in for
e-learning through a frictionless framework
Judy Bloxham Jisc training consultant
Allen CrawfordThomas Jisc subject specialist
» How do we plan for decreasing funding?
» How do we manage more learners?
» How do we increase our enrolments?
» How do we adapt to personalised learning?
» How do we make best use of our physical estate?
» How do we compete in a globalised educational market?
» How do we deliver more learner success?
» How do we adapt to constantly changing technology?
Scalability
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Education 101 the lecture – I
will give this info only once so
listen and make yourown notes
» Is this reasonable – would an
author or journalist do this?
» Technology frees education
from specific place and time
More pedagogic change in last 10 years than last 1000
»“If you think education is
expensive try ignorance”
Derek Bok
» David Putnam on the cost of
not adopting technology
Rationale
I will give you this knowledge v I want this knowledge
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
Bing images
Push v Pull
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Acquisition without vision
» Inability to keep up with
advances
» Pedagogy not understood
» We invested – you will use it
Issues
“They saw innovative high-tech devices as
singular,evenexceptional,waysoftransforming
teaching and learning completely divorced
frompreviouseffortsatimprovingclassroom
practice through curricular, instructional and
organizational reforms”
Larry Cuban
Created by Judy Bloxham using
Bitstrips.com
Then and Now
”School and classroom reforms including
technological ones, are part of the same
genetic code”
Larry Cuban
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Clear vision for the role of
technology
› Joined up thinking and
co-ordinated action
› Whole organisation involved in
procurement and deployment
› Good support during roll out
› Relevance to your learners
Tech should actively support
learning not be seen as a ‘nice to
have’
Solutions
Fast + Friendly + Focussed = FRICTIONLESS
Frictionless framework
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
Organisation
» Efficiency
» High outcomes
» Low cost
» Easy access/ trial possibilities
» Low training needs
» Facilitates resource reuse / repurpose / ready mades
» Platform availability 24/7
» Low maintenance / upkeep
» Ease of management
» Secure
» Interoperability / multi-platform compatibility
Staff
» Rol - time and effort
» Low cognitive load / low
training requirements
» Ease of use - easy access
» Effective with learners
» Meets outcomes
» Reuse / re-purpose
» Share / ready-mades
» Community of practice
» Feel ownership
Organisation
Fast
Frictionless
FriendlyFocused
Learners
» Low cognitive load
» Martini learning
» Supports BYOD
» Engaging
» Efficient
» Sense of ownership
» Creative and collaborative
» Develops employability skills
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Low cost/ high quality
solutions
» Easy adoption
» Improved retention and
achievement
» Improved learner success
» Sustainable solutions
» Good practice that is easy
to replicate
SMT need…..
https://flic.kr/p/eFz2PY
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Compatibility
» Security
» Low maintenance
» To be partners in the planning
of how technology is applied
to support learning
IT infrastructure require …
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Efficiency
» High outcomes
» Low cost
» Easy access / trial possibilities
» Low training needs
» Facilitates resource reuse /
repurpose/ ready mades
» Platform availability 24/7
» Low maintenance / upkeep
» Ease of management
» Secure
» Interoperability / multi-platform
compatibility
Organisation
Frictionless
FriendlyFocused
Organisation
Fast
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Easy to understand and use
technology
» Pedagogical relevance
» Technology to increase learner
engagement
» Contextualised staff
development
Teachers want…
Organisation
Fast
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Rol - time and effort
» Low cognitive load / low training
requirements
» Ease of use - easy access
» Effective with learners
» Meets outcomes
» Reuse / re-purpose
» Share / ready-mades
» Community of practice
» Feel ownership
Staff
Frictionless
FriendlyFocused
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Relevance to real life digital
practice
» Ability to use familiar/own
tools/platforms
» Engaging and flexible learning
» Tools should enhance study
not hinder (low cognitive load)
Learners now demand …
Organisation
Fast
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» Low cognitive load
» Martini learning
» Supports BYOD
» Engaging
» Efficient
» Sense of ownership
» Creative and collaborative
» Develops employability skills
Learners
Frictionless
FriendlyFocused
How staff development can feel
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
Traditional staff development Frictionless staff development
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
How to Pedagogy Practice How to Pedagogy Practice
Traditional v Frictionless
Traditional v Frictionless staff development
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
Traditional Frictionless
Difficulty of tools
Relevance to practice
Cost to organisation
Staff satisfaction
» Flipping the classroom
» Putting teachers in learners’ shoes to experience engagement
» Apply learning design to staff development, model good practice
» Emphasis on why, not just how, pedagogy rules
» Contextualisation, how can that work for me
» Don’t overload, low cognitive load
» Usable output as one of the objectives
» Facilitate time for reflection and sharing
Changing staff development
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» “With staff skills and lack of time we’re looking for something that is
more intuitive for staff to produce resources and courses”
» “Doing/Action" CPD is received well in our CPD sessions, rather than
other more talkative training”
» “Perhaps a course where they re-purpose while they learn a skill and
they have a tangible resource to leave the training with”
Some thoughts from e-learning managers
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
Arthur C Clark Bing images
“Any teacher who can be replaced by a computer should be”
Find out more…
Contact…
Except where otherwise noted, this
work is licensed under CC-BY-NC-ND
Judy Bloxham
Jisc,Training consultant
judy.bloxham@jisc.ac.uk
jisc.ac.uk
Find out more…
Contact…
Allen CrawfordThomas
Jisc, Subject specialist
allen.crawford-thomas@jisc.ac.uk
jisc.ac.uk

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Improving buy-in through a frictionless framework - Jisc Digital Festival 2015

  • 2. Improving organisational buy-in for e-learning through a frictionless framework Judy Bloxham Jisc training consultant Allen CrawfordThomas Jisc subject specialist
  • 3. » How do we plan for decreasing funding? » How do we manage more learners? » How do we increase our enrolments? » How do we adapt to personalised learning? » How do we make best use of our physical estate? » How do we compete in a globalised educational market? » How do we deliver more learner success? » How do we adapt to constantly changing technology? Scalability 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
  • 4. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Education 101 the lecture – I will give this info only once so listen and make yourown notes » Is this reasonable – would an author or journalist do this? » Technology frees education from specific place and time More pedagogic change in last 10 years than last 1000
  • 5. »“If you think education is expensive try ignorance” Derek Bok » David Putnam on the cost of not adopting technology Rationale
  • 6. I will give you this knowledge v I want this knowledge 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham Bing images Push v Pull
  • 7. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Acquisition without vision » Inability to keep up with advances » Pedagogy not understood » We invested – you will use it Issues
  • 8. “They saw innovative high-tech devices as singular,evenexceptional,waysoftransforming teaching and learning completely divorced frompreviouseffortsatimprovingclassroom practice through curricular, instructional and organizational reforms” Larry Cuban
  • 9. Created by Judy Bloxham using Bitstrips.com Then and Now
  • 10. ”School and classroom reforms including technological ones, are part of the same genetic code” Larry Cuban
  • 11. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Clear vision for the role of technology › Joined up thinking and co-ordinated action › Whole organisation involved in procurement and deployment › Good support during roll out › Relevance to your learners Tech should actively support learning not be seen as a ‘nice to have’ Solutions
  • 12. Fast + Friendly + Focussed = FRICTIONLESS
  • 13. Frictionless framework 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham Organisation » Efficiency » High outcomes » Low cost » Easy access/ trial possibilities » Low training needs » Facilitates resource reuse / repurpose / ready mades » Platform availability 24/7 » Low maintenance / upkeep » Ease of management » Secure » Interoperability / multi-platform compatibility Staff » Rol - time and effort » Low cognitive load / low training requirements » Ease of use - easy access » Effective with learners » Meets outcomes » Reuse / re-purpose » Share / ready-mades » Community of practice » Feel ownership Organisation Fast Frictionless FriendlyFocused Learners » Low cognitive load » Martini learning » Supports BYOD » Engaging » Efficient » Sense of ownership » Creative and collaborative » Develops employability skills
  • 14. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Low cost/ high quality solutions » Easy adoption » Improved retention and achievement » Improved learner success » Sustainable solutions » Good practice that is easy to replicate SMT need….. https://flic.kr/p/eFz2PY
  • 15. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Compatibility » Security » Low maintenance » To be partners in the planning of how technology is applied to support learning IT infrastructure require …
  • 16. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Efficiency » High outcomes » Low cost » Easy access / trial possibilities » Low training needs » Facilitates resource reuse / repurpose/ ready mades » Platform availability 24/7 » Low maintenance / upkeep » Ease of management » Secure » Interoperability / multi-platform compatibility Organisation Frictionless FriendlyFocused Organisation Fast
  • 17. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Easy to understand and use technology » Pedagogical relevance » Technology to increase learner engagement » Contextualised staff development Teachers want…
  • 18. Organisation Fast 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Rol - time and effort » Low cognitive load / low training requirements » Ease of use - easy access » Effective with learners » Meets outcomes » Reuse / re-purpose » Share / ready-mades » Community of practice » Feel ownership Staff Frictionless FriendlyFocused
  • 19. 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Relevance to real life digital practice » Ability to use familiar/own tools/platforms » Engaging and flexible learning » Tools should enhance study not hinder (low cognitive load) Learners now demand …
  • 20. Organisation Fast 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham » Low cognitive load » Martini learning » Supports BYOD » Engaging » Efficient » Sense of ownership » Creative and collaborative » Develops employability skills Learners Frictionless FriendlyFocused
  • 21. How staff development can feel 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
  • 22. Traditional staff development Frictionless staff development 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham How to Pedagogy Practice How to Pedagogy Practice Traditional v Frictionless
  • 23. Traditional v Frictionless staff development 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham Traditional Frictionless Difficulty of tools Relevance to practice Cost to organisation Staff satisfaction
  • 24. » Flipping the classroom » Putting teachers in learners’ shoes to experience engagement » Apply learning design to staff development, model good practice » Emphasis on why, not just how, pedagogy rules » Contextualisation, how can that work for me » Don’t overload, low cognitive load » Usable output as one of the objectives » Facilitate time for reflection and sharing Changing staff development 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
  • 25. » “With staff skills and lack of time we’re looking for something that is more intuitive for staff to produce resources and courses” » “Doing/Action" CPD is received well in our CPD sessions, rather than other more talkative training” » “Perhaps a course where they re-purpose while they learn a skill and they have a tangible resource to leave the training with” Some thoughts from e-learning managers 10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
  • 26. Arthur C Clark Bing images “Any teacher who can be replaced by a computer should be”
  • 27. Find out more… Contact… Except where otherwise noted, this work is licensed under CC-BY-NC-ND Judy Bloxham Jisc,Training consultant judy.bloxham@jisc.ac.uk jisc.ac.uk
  • 28. Find out more… Contact… Allen CrawfordThomas Jisc, Subject specialist allen.crawford-thomas@jisc.ac.uk jisc.ac.uk

Editor's Notes

  1. http://www.freeimages.com/photo/640488 Around 50 colleges could be in serious financial difficulty due to a “perfect storm” of capital debt and 16 to 19 funding cuts http://feweek.co.uk/2015/02/09/financial-difficulties-at-50-colleges/ http://www.fenews.co.uk/fe-news/fe-responds-to-sfa-budget-cuts Funding cuts for apprenticeships https://www.linkedin.com/pulse/fe-responds-budget-cuts-lindsay-mccurdy
  2. The lecture has been with us since the time of Socrates and has changed little since then. Is this reasonable – would an author or journalist do this? or do they record it? Initially this is print but now the way we can record this is digital and allows use at our own point in time. Education freed from specific place and time. http://www.freeimages.com/photo/1195551
  3. http://quotationsbook.com/quote/20271/ Why there is resistance by teaching staff Feel they will be replaced Technophobia Nothing to do with me attitude
  4. I will give you this knowledge v I want this knowledge Passive v active Technology is ubiquitous and you can’t hide from it Use technology to support development of people not provide all the answers The adoption of technologies by the general public is done because of the affordances they have, no-one will adopt something in their everyday life that will make things more difficult for them, also the concept of affordance means it is easy to see what the application of the tool is. In education much of what has been shown to educators does not exhibit affordance. A report by City & Guilds (2014) identified some of the barriers, but overwhelmingly “the main issue is [not] having enough time to learn how to use what is available to best effect.”
  5. Cupboards full of tech gathering dust Inability to keep up with advances in tech Acquisition without vision Imposition, we invested a lot so you will use it personal preferences towards low-technology teaching methods" (Whitehead, 2014) Pedagogical and practical application not understood http://www.freeimages.com/photo/635225
  6. Https://larrycuban.wordpress.com/2014/10/30/technologies-and-school-reform-kissing-cousins/ simply adding technology to existing practice adds expense and misses the point of what might, and should, be achieved." (ETAG, 2015)  
  7. As the ETAG report states... "  We know, too, that programmes to upskill educators have, in the main, had limited impact.“ https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/405001/BIS_15_71_FELTAG_progress_report.pdf
  8. Https://larrycuban.wordpress.com/2014/10/30/technologies-and-school-reform-kissing-cousins/ People need new tools to work with rather than tools that ‘work’ for them Illich 1973 CAVTL report "The quality of an education system cannot exceed the quality of its teachers." McKinsey and Company (2007
  9. Feltag (2014) report recognises the importance of the buy-in by senior management and (school/college) governors to improve adoption, and even goes so far as to say they need training to understand the technology and the implications.
  10. Needs to be applied across the whole organisation http://www.freeimages.com/photo/1186598 Focused - relevant to learner’s, staff’s and organisation’s needs. Friendly - technology is easy to use for all and accessible in the organisation. Fast - technology has a low learning curve, intuitive to use, benefits organisation in low training overheads. = Frictionless - the demands on the individual/organisation are low
  11. “Leading-edge can so easily become bleeding-edge that the risk of making the wrong decision is huge, but the risk of not acting at all may be even worse.” (PWC, The world is in Beta, 2014 http://www.worldinbeta.com/#introduction) In the business realm, the Lean Startup movement uses technology as a catalyst for promoting a culture of innovation in a more widespread, cost-effective manner, and provides compelling models for higher education leaders to consider. https://net.educause.edu/ir/library/pdf/HR2015.pdf p8 As higher education continues to move away from traditional lecture-based programming and to more hands-on scenarios, university classrooms will start to resemble real-world work and social environments that facilitate organic interactions and crossdisciplinary problem solving. https://net.educause.edu/ir/library/pdf/HR2015.pdf p18 Feltag review says leaders have power to ‘make tech happen’ http://feweek.co.uk/2015/02/23/feltag-review-siays-leaders-have-power-to-make-tech-happen/
  12. "Technology that is transparent is more effective than technology that is so prominent that it demands our attention" (Wheeler, 2015)  
  13. Supporting the use of a range of tools by individuals and promoting good practice to remove the 'silo' effect that so often happens in e-learning   Considering digital literacies as a central part of the learning ethos within the organisation   Allowing culture change and risk taking to become an acceptable part of a shared learning process. "Enormous strides can be made in effectiveness and the impact of learning when digital technology is harnessed and used creatively" (FELTAG, 2014)  The true cost of f2f meetings http://www.jisc.ac.uk/blog/a-new-vision-for-virtual-meetings-03-mar-2015?utm_content=buffera6d14&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
  14. http://www.freeimages.com/photo/9759 FELTAG’s "research and conversations consistently referred to the under-exploitation of learners’ skills, devices and technical knowledge."  (FELTAG, 2014) http://blogs.kqed.org/mindshift/2015/03/how-tech-spreads-college-learning-everywhere/?utm_content=buffer889dd&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer Technology-enhanced learning for efficiencies and enhancement http://www.efficiencyexchange.ac.uk/6226/technology-enhanced-learning-for-efficiencies-and-enhancement/ Google confirms mobile usability will be a ranking factor http://www.stickyeyes.com/2015/02/27/google-confirms-that-mobile-usability-will-be-a-ranking-factor/ Tech savvy college students hungry for more http://www.researchinformation.info/news/news_story.php?news_id=1850 Some 75 per cent of FE learners indicated that they would be happy for some of their lessons to be delivered by a robot, demonstrating the openness students have to new and developing technologies. While 62 per cent of FE students said they were happy with the technology facilities at their place of study, learners would like to see better internet connectivity (60 per cent), virtual lectures (42 per cent) and dedicated mobile apps (41 per cent) to make studying easier for them Gilly Salmon five stage model of e-learning Access and Motivation if staff and learners can’t get onto systems easily they will give up – college which had 5 digit pin for staff access to their own files. Learners having o fill out form for BYOD and then wait several days for authorisation only to find the connection is flaky. This means they will give up and resort to using their data package for connecting to FB and twitter so devices become disruptive rather than productive Online Socialisation   Information Exchange Knowledge Construction Development
  15. What we believe the greatest issues with technology are: the time required for development is greater than the usage time, therefore the return on investment is poor; the technology is too complex to use and needs extensive practice to develop confidence; the way it is introduced often leaves educators struggling to see the relevance to their practice. In other words it is not fast, friendly or focussed
  16. 62% feel tutors lack time to investigate all options properly 34% of tutors aged 20-30 say they would like to use more technology but lack the training – Technology in FE special report City & Guilds http://bit.ly/1oRxbn4 https://www.edsurge.com/n/2015-02-25-blended-learning-is-a-marathon-so-keep-sprinting?utm_content=buffere9eb6&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer http://educationevangelist.com/ipad/an-ipad-toolkit-29-apps-that-promote-good-learning/
  17. Students helping to teach staff what ever next! http://www.jisc.ac.uk/news/jisc-launches-new-seda-accredited-pilot-course-to-encourage-student-staff-partnerships-09-feb Students assessing teachers http://www.brilliant-insane.com/2015/02/students-assessing-teachers-10-critical-questions.html
  18. https://sites.google.com/site/sguilana/teaching-philosophy
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