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Digital student - understanding students' expectations and experiences of the digital environment - Jisc Digital Festival 2014

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Jisc’s research into students’ experiences and expectations of technology began in 2006 with the Learners’ Experiences of e-Learning programme. This became a reference study for the sector and helped …

Jisc’s research into students’ experiences and expectations of technology began in 2006 with the Learners’ Experiences of e-Learning programme. This became a reference study for the sector and helped change the way institutions understand students’ experiences with technology. Studies in partnership with the British Library, and work carried out by Jisc’s recent ‘Developing Digital Literacies' programme, have furthered our understanding of students' digital practices and needs. Now, through Jisc’s Co-Design programme, the Digital Student project has brought us up to date with how students' expectations are changing and what institutions are doing to keep up with them.

This workshop will offer delegates an opportunity to engage with the findings and recommendations from the Digital Student study and to consider what impact these could have in their own institutional context. A large part of the session will be taken up with a scenario planning activity in which delegates explore different outcomes depending on whether or not institutions rise to the digital challenge. There will be an opportunity to share effective approaches and to inform the next phase of activities being planned by Jisc to support the Digital Student Experience into the future.

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  • currently co-manages Technology - assisted Lifelong Learning (TALL), an award winning online-learning research and development group at the University of Oxford.
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    • 1. http://digitalstudent.jiscinvolve.org Digital Student - Understanding students' expectations and experiences of the digital environment 12/03/2014 #digitalstudent
    • 2. Welcome and introductions 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 2 Dave White, Co- manager ofTALL, University of Oxford @daveowhite Helen Beetham, Consultant in Higher Education @helenbeetham Paul Bailey, Senior Co- Design Manager, Jisc Sarah Knight, Senior Co- Design Manager, Jisc @sarahknight
    • 3. Digital Student Project 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 3 » Digital Student phase 1 study conducted a review into students’ expectations and experiences of the digital environment at university » The study reviewed existing research and survey evidence from institutions, as well as conducting original interviews and focus groups » Jisc and its co-design partners (UCISA, SCONUL, RLUK and RUGIT) are now supporting a consultation phase across the higher education sector which will inform the final guidance to institutions and further actions by Jisc and its partners » A parallel study in FE and Skills with similar consultation events will shortly get underway » Review of current practice in secondary schools is also underway » Find out more at http://digitalstudent.jiscinvolve.org #digitalstudent
    • 4. Digital Student - Phase 1 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 4 » An initial study reviewed existing evidence about students' expectations and experiences of study in a digital environment. This includes both: › digital environment generally e.g. wifi, IT support, access to devices and printers › the study environment in its digital aspects e.g. how digital resources and media are used; what software students access, how they use their own devices and services to support learning › The study also looked at how universities collect, manage and analyse such information locally, and how they engage students in a productive dialogue about their digital experience.
    • 5. Some tensions 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 5 digital know-how personal/social expectations schools/workplaces frictionless use academic practice institutional requirements HE/FE thresholds of practice http://digitalstudent.jiscinvolve.org
    • 6. So what? 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 6 Can your institution meet students' rising expectations of digital access and use? Do your students' learning experiences prepare them to live and work in a digital society? http://digitalstudent.jiscinvolve.org
    • 7. The student digital experience in 2020 »The year is 2020. »How will students experience the digital environment of university... »... in a number of different future scenarios? 04/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 7
    • 8. The process 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 8 » Introduction - some common ground for all the scenarios » Groupwork (at tables of 5- 8): elaborate one future scenario » Ideas captured and shared on posters
    • 9. Principles to remember » Scenarios are ‘tools for thinking with’, not predictions. » 2020 is not that far ahead so think continuous rather than discontinuous change » Much of the common ground can be ignored... » ...what matters is how things are different for students and institutions in the four scenarios. 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 9
    • 10. Common ground Ideas about HE2020 (mainly) from students » Ubiquitous connectivity and data exchange » Blend of institutional/personal devices, services, licenses, networks (PLE). » All potentially useful content ‘a blink away’ » Continuous digital recording of experience » Formal/informal learning becoming blended 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 10
    • 11. Common ground Ideas about HE2020 (mainly) from students » Faster, more personal/adaptive feedback » Open content, open accreditation » Universities’ use of student data key to success 04/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 11
    • 12. Common ground »You can read more about students’ ideas for HE 2020 on the blog http://digitalstudent.jiscinvolve.org 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 12
    • 13. Our four scenarios 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 13
    • 14. Our four scenarios » Expectations › Responding to what students’ want based on their experiences before/outside of university » Experiences › Providing what students need to succeed at university and in the digital world beyond 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 14
    • 15. Session 1 poster 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 15 What is it like in your scenario? » What are institutions providing for students? » What are students providing for themselves? » What is the experience like for students? library services learning content accreditation relevant experiences feedback curriculum teaching and learning support networks data services digital know-how devices
    • 16. Time to share ideas… 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 16 »Share your poster »Look at what the other group(s) have said »Be ready to feed back: what issue must universities address now to ensure success / avoid failure?
    • 17. Challenges from our study » students unclear how personal technologies can legitimately be used in university setting » students poorly prepared to study with digital technologies » curriculum slow to change » teaching staff often lack confidence with digital tech » lack of joined-up provision or clear responsibility for students’ digital experience » BYOD creating new uncertainties and risks » tension between seamless access and awareness of digital boundaries e.g. paid for/open content and services » digital know-how poorly recognised and rewarded 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 17
    • 18. Challenges identified from stakeholders 1. Invest sufficiently & continuously in digital environment (leading to) robust fit-for-purpose infrastructure: parity across sites 2.Seamless access to and effective signposting of information 3. Bring every student up to speed with using digital tech for their course of study – integrated with subject know-how – communicate value 4.Bring every member of staff up to speed with using digital tech for their role 5. Use digital tech/media to: build links beyond course, produce digital footprint/identity, be involved in authentic learning 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 18
    • 19. Challenges identified from stakeholders 6. Integrated digital strategy with – champion and budget – devolved/shared responsibility/planning – capacity to respond to emerging open landscape for data, knowledge and learning 7. Ask students – listen – involve them in the response 8. Engage external stakeholders including employers, alumni, community 9.Agile decision making and course (re)design, supported by… – Big data and analytics – Qualitative and longitudinal evidence 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 19
    • 20. For more on challenges and approaches 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 20 »try, use and comment on the cards provided »Download materials from the blog »continue the discussion http://digitalstudent.jiscinvolve.org
    • 21. Resources for your use… 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 21 http://digitalstudent.jiscinvolve.org
    • 22. Top tips cards 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 22
    • 23. What is next - join the conversation » 26th March – ELESIG meeting, Bristol » 26th March – UCISA Conference, Brighton » 1st April – ALTWebinar » 2nd April – HEAWales Conference » 21st May – Final event, London » 2 April – HEAWales Conference » 8 July – HEA Conference » HELF » UCISA, SCHOMS,AUDE » SCONUL » ….. `12/03/2014 23 CCphilcampbellonFlickr
    • 24. Change Agents’ Network 12/03/2014 24 » Enhance student change agents’ understanding of effective practice and change issues. » Identify and share effective practice in the area of students/student groups as change agents. » Provide a forum for support and sharing of ideas. » Create and link to resources to support staff and students promoting the use of student change agents sector wide. » Develop a framework to support possible accreditation through SEDA. » Develop a Journal of Educational Innovation, Partnership and Change. » http://www.changeagentsnetwork.co.uk and can@jiscmail.ac.uk
    • 25. Supporting staff and student partnerships 12/03/2014 25 » A series of resources to support staff and students in instituting student partnerships: › Practice points › Viewpoints for student partnerships › Case studies › List of benefits › Useful links › Educational agency initiatives http://tiny.cc/can001
    • 26. Developing digital literacies infokit » Practical guidance, tools and approaches from the Jisc Developing digital literacies programme and beyond » ‘Top-down’ strategic considerations involved in developing digital literacies across an institution » ‘on the ground’ view of what this means in practice for many different role groups » Available from 10 March at www.jiscinfonet.ac.uk/infokits/digital-literacies » Give us feedback at www.surveymonkey.com/s/digital-literacies 12/03/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 26
    • 27. Find out more… 12/03/2014 Developing digital literacies 27 Digital Student #digitalstudent Sarah Knight s.knight@jisc.ac.uk Paul Bailey p.bailey@jisc.ac.uk Helen Beetham Helen.Beetham@gmail.com DaveWhite david.white@conted.ox.ac.uk http://digitalstudent.jiscinvolve.org Except where otherwise noted, this work is licensed under CC-BY-NC-ND