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Cloud Computing: What it Means for Libraries, Library Staff, Training and Skills

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Cloud Computing: what it means for libraries, library staff, training and skills by Robert Bley, Ex Libris. Presentation at the JIBS User Group Workshop and AGM Back to the Future and Into the Cloud, …

Cloud Computing: what it means for libraries, library staff, training and skills by Robert Bley, Ex Libris. Presentation at the JIBS User Group Workshop and AGM Back to the Future and Into the Cloud, 24 February 2012, School of Oriental and African Studies, London.

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  • 1. Cloudcomputing:What it means forlibraries, library staff,training and skillsFebruary 2012 Robert Bley – Managing Director Ex Libris UK Ltd.Ex Libris Ltd., 2011 - Internal and Confidential 2012 1
  • 2. Agenda What is Cloud computing? Choosing a Cloud provider Lessons from elsewhere Implications for libraries Implications for suppliers ConclusionsEx Libris Ltd., 2012 - Internal and Confidential 2
  • 3. What Cloud computing isn’t (or shouldn’t be) Just hosting existing or legacy applications Setting-up a new instance of the software for each new customer Client-serverEx Libris Ltd., 2012 - Internal and Confidential 3
  • 4. What Cloud computing is Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a metered service over a network (typically the Internet) . Cloud computing provides computation, software, data access, and storage resources without requiring cloud users to know the location and other details of the computing infrastructure. End users access cloud based applications through a web browser or a light weight desktop or mobile app, while the business software and data are stored on servers at a remote location. At the foundation of cloud computing is the broader concept of infrastructure convergence and shared services.Ex Libris Ltd., 2012 - Internal and Confidential 4
  • 5. What Cloud computing may include Platform as a service (PaaS) - may include facilities for application design, application development, testing, deployment and hosting Infrastructure as a service (IaaS) Software as a service (SaaS) often referred to as "on-demand software,"Ex Libris Ltd., 2012 - Internal and Confidential 5
  • 6. What Cloud computing isEx Libris Ltd., 2012 - Internal and Confidential 6
  • 7. Business On-Premise Model to Cloud Software Services Application Operating Architecture StructureEx Libris Ltd., 2012 - Internal and Confidential 7
  • 8. Choosing a Cloud provider Global facilities Data centre certified to relevant standard – e.g. ISO27001? 24/7 staff / support Redundant infrastructure Redundant internet service provider connectivity EU hosting, or membership of Safe Harbor scheme for personal data. 8
  • 9. Infrastructure Security Firewall + IPS/IDS Network Network Segmentation Security Secure configuration Monitoring, alerting and reportingEx Libris Ltd., 2012 - Internal and Confidential 9
  • 10. Physical Security ISO 27001 certified? Data-Center 24/7 staff Security 4 Layers of security Secure Wireless BridgeEx Libris Ltd., 2012 - Internal and Confidential 10
  • 11. Support Staff only skilled in infrastructure issues, or also knowledgeable about applications? Automatic Cloud monitoring systems that can spot issues that might develop into problems before they do? Communication with support people? Service level agreement?Ex Libris Ltd., 2012 - Internal and Confidential 11
  • 12. Lessons from elsewhere Estimates of cost savings: Ted Alford and Gwen Morton (2009) of Booz Allen Hamilton concluded that government agencies moving to public or private clouds can save from 50 to 67 percent. An analysis by Merrill Lynch claimed that technology could make business applications “three to five times cheaper,” Rajen Sheth (2009) of Google projects cost savings of 67 percent for moving e-mail to the cloud. On the other hand: McKinsey analyst William Forrest (2009) said that moving to the cloud actually would cost 144 percent more than current expenditures (though he doesn’t seem to have included much in his estimates other than just the hardware cost). More evidence needed Especially on the two biggest variables: Staff costs and migration costs.Ex Libris Ltd., 2012 - Internal and Confidential 12
  • 13. Lessons from elsewhere Estimates of cost savings: Ted Alford and Gwen Morton (2009) of Booz Allen Hamilton concluded that government agencies moving to public or private clouds can save from 50 to 67 percent. An analysis by Merrill Lynch claimed that technology could make business applications “three to five times cheaper,” Rajen Sheth (2009) of Google projects cost savings of 67 percent for moving e-mail to the cloud. On the other hand: McKinsey analyst William Forrest (2009) said that moving to the cloud actually would cost 144 percent more than current expenditures (though he doesn’t seem to have included much in his estimates other than just the hardware cost). More evidence needed Especially on the two biggest variables: Staff costs and migration costs.Ex Libris Ltd., 2012 - Internal and Confidential 13
  • 14. Implications for libraries Staffing: - How many staff? - What kind of staff (a) attitude and (b) skillset - Technical skills – yes – but a different kind - Time for mashups, rather than backups! Budgeting: - Subscription v. recurrent - Potentially less vendor lock-in?Ex Libris Ltd., 2012 - Internal and Confidential 14
  • 15. Library of Congress Survey ofLibrary Use of Cloud Computing 2011 51% said that eliminating staff was not an issue 46% concerned about ongoing costs, but smaller libraries seemingly more worried than large ones Only 19% worried about data loss (though librarians much more worried)Ex Libris Ltd., 2012 - Internal and Confidential 15
  • 16. Library of Congress Survey ofLibrary Use of Cloud Computing 2011 61% are already using free SaaS services (Google Apps, Skype etc) Only 22% using paid SaaS services – smaller libraries more than large ones Only 22% using paid SaaS services – smaller libraries more than large onesEx Libris Ltd., 2012 - Internal and Confidential 16
  • 17. Implications for vendors Staffing: - How many staff? - What kind of staff (a) attitude and (b) skillset - Technical skills – yes – but a different kind Revenue: - “License” model gone - Potentially less vendor lock-in?Ex Libris Ltd., 2012 - Internal and Confidential 17
  • 18. Implications – continued… Consultancy on workflows Importance of “middleware” and plug-ins Sharing best practice Intellectual property rights - data Need to understand network / internet issues betterEx Libris Ltd., 2012 - Internal and Confidential 18
  • 19. Ex Libris Ltd., 2011 - Internal and Confidential 19
  • 20. Conclusions… There are obvious easily quantifiable financial benefits to moving to the Cloud, but that’s not the only – or even the main - point The exciting thing is that it frees-up people to do more creative things, of deeper value to users… … and it effectively facilitates collaboration, even at a time when competition is apparently being encouraged.Ex Libris Ltd., 2012 - - Internal and ConfidentialEx Libris Ltd., 2011 Internal and Confidential 2020
  • 21. Thank You !Ex Libris Ltd., 2011 - Internal and Confidential 21