Communications skills jfl

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By Jean Francois Laurette - PhD Communications

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Communications skills jfl

  1. 1. Communication Skills Presented by Jean Francois Laurette
  2. 2. LEARNING OBJECTIVES <ul><li>Learning approach – Attitude </li></ul><ul><li>Definition (s) </li></ul><ul><li>Models of communication </li></ul><ul><li>Communication process </li></ul><ul><li>Functions of communication </li></ul><ul><li>Ways and types of communication </li></ul><ul><li>Forms and channels of communication </li></ul><ul><li>Barriers of communication </li></ul><ul><li>Basic skills of communication </li></ul><ul><li>Non Verbal communication </li></ul><ul><li>Speech and writing work shop </li></ul><ul><li>Non Violent communication </li></ul>
  3. 3. ATTITUDE IS EVERYTHING !
  4. 4. THE ICEBERG <ul><li>HOW MUCH DO YOU SEE OF AN ICEBERG? </li></ul>
  5. 5. ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL. THE ICEBERG
  6. 6. SEA LEVEL 10 % 90 % VISIBLE ABOVE SEA LEVEL INVISIBLE BELOW SEA LEVEL THE ICEBERG
  7. 7. <ul><li>The Iceberg phenomena is also applicable on human beings … </li></ul>THE ICEBERG
  8. 8. SEA LEVEL ATTITUDE THE ICEBERG KNOWLEDGE & SKILLS KNOWN TO OTHERS UNKNOWN TO OTHERS
  9. 9. THE ICEBERG <ul><li>In other words, </li></ul>
  10. 10. SEA LEVEL ATTITUDE THE ICEBERG KNOWN TO OTHERS UNKNOWN TO OTHERS BEHAVIOR IMPACT VALUES – STANDARDS - JUDGMENTS MOTIVES – ETHICS - BELIEFS
  11. 11. WHAT MAKES YOUR LIFE 100% ? = = = = 82 96 98 100 Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: A T T I T U D E 1 20 20 9 20 21 4 5 K N O W L E D G E 11 14 15 23 12 5 4 7 5 H A R D W O R K 8 1 18 4 23 15 18 11 S K I L L S 19 11 9 12 12 19
  12. 12. THE CAN DO ATTITUDE <ul><li>You CAN DO everything, but not all at once. </li></ul><ul><li>You CAN DO everything, if it’s important enough for you to do. </li></ul><ul><li>You CAN DO everything, but you may not be the best at everything. </li></ul><ul><li>You CAN DO everything, but there will be limitations. </li></ul><ul><li>You CAN DO everything, but you’ll need help. </li></ul>
  13. 13. BEST QUOTES ON POSITIVE ATTITUDE <ul><li>A positive thought is the seed of a positive result. </li></ul><ul><li>If you don’t like something, change it. If you can’t change it, change your attitude. Don’t complain. </li></ul><ul><li>The most significant change in a person’s life is a change of attitude. Right attitudes produce right actions. </li></ul><ul><li>Your positive approach will always bring you where you want to be though the load is heavy . </li></ul>
  14. 14. <ul><li>“ Just as toothpaste and mouthwash are really not the key to social success, nobody can give you a communication pill which will automatically transform you into a communication star”. </li></ul><ul><li>( Myers and Myers, Dynamics of Human Communication, 1985) </li></ul>
  15. 15. WHAT IS COMMUNICATION? <ul><li>“ Communication means sharing messages, ideas or attitudes that produce a degree of understanding between a sender and a receiver. In everyday usage, communication implies an attempt to share meaning by transmitting messages among people” </li></ul><ul><li>*** </li></ul><ul><li>“ Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings” </li></ul>
  16. 16. MODELS OF COMMUNICATION <ul><li>It suggests that communication is a one way process </li></ul>Model 1: The Bulls’ eye
  17. 17. MODELS OF COMMUNICATION <ul><li>The flow of communication can go both ways but only one way at a time </li></ul>Model 2: The Ping Pong
  18. 18. MODELS OF COMMUNICATION <ul><li>Who, </li></ul><ul><li>says What , </li></ul><ul><li>in which Channel , </li></ul><ul><li>to Whom, </li></ul><ul><li>and with what Effect </li></ul>Model 3: Lasswell
  19. 19. MODELS OF COMMUNICATION <ul><li>The act of communication is a transaction, a continuous flow of information in both, or many directions at once </li></ul>Model 4: Transactional <ul><li>You cannot not communicate </li></ul><ul><li>Communication is based on predictability </li></ul><ul><li>Communication is a chicken and egg process </li></ul><ul><li>Communication occurs at two levels </li></ul><ul><li>Communication is a sharing of meaning </li></ul>
  20. 20. COMMUNICATION PROCESS
  21. 21. WAYS & TYPES OF COMMUNICATION <ul><li>Ways </li></ul><ul><li>Spoken words </li></ul><ul><li>Written words </li></ul><ul><li>Visual image </li></ul><ul><li>Body language </li></ul><ul><li>Types </li></ul><ul><li>Downward communication </li></ul><ul><li>Upward communication </li></ul><ul><li>Lateral or horizontal communication </li></ul>
  22. 22. <ul><li>To warn </li></ul><ul><li>To advise </li></ul><ul><li>To inform </li></ul><ul><li>To persuade </li></ul><ul><li>To express opinions </li></ul><ul><li>To amuse </li></ul>FUNCTIONS OF COMMUNICATION
  23. 23. <ul><li>To satisfy needs that we have within us </li></ul><ul><li>To survive physically and as human beings </li></ul><ul><li>To feel secured and valued by others </li></ul><ul><li>To be involved with others, in relationship </li></ul><ul><li>To conduct the everyday business of our lives </li></ul><ul><li>To give and receive information </li></ul><ul><li>To play with ideas and stories </li></ul><ul><li>To express ourselves </li></ul><ul><li>To make sense of the world </li></ul>WHY DO WE COMMUNICATE?
  24. 24. <ul><li>Differentiation between those words: </li></ul><ul><li>Public relations </li></ul><ul><li>Marketing </li></ul><ul><li>Selling </li></ul><ul><li>Advertising </li></ul><ul><li>Promotion </li></ul><ul><li>Propaganda </li></ul>FORMS OF COMMUNICATION Communication to the publics
  25. 25. <ul><li>Mechanical – Semantic – Psychological barriers </li></ul>BARRIERS OF COMMUNICATION <ul><li>Noise </li></ul><ul><li>Inappropriate medium </li></ul><ul><li>Assumptions/Misconceptions </li></ul><ul><li>Emotions </li></ul><ul><li>Language differences </li></ul><ul><li>Poor listening skills </li></ul><ul><li>Distractions </li></ul>
  26. 26. COMMUNICATION BASICS SKILLS <ul><li>Listening skills </li></ul><ul><li>Writing skills </li></ul><ul><li>Presentation skills </li></ul>
  27. 27. NON VERBAL COMMUNICATION <ul><li>How can you utilize the Nonverbal cues? </li></ul><ul><li>Visual </li></ul><ul><li>Tactile </li></ul><ul><li>Vocal </li></ul><ul><li>Time and Space </li></ul>
  28. 28. NON VERBAL COMMUNICATION <ul><li>How can you utilize the Nonverbal cues? </li></ul>Visual Components Examples Meanings Communicated Image Clothing, hygiene Values, competence Facial Expressions Frown, smile, sneer Unexpressed feelings Eye Movements Looking away, staring Intentions, state of mind Posture Leaning in, slumped Attitude Gestures Handshake, wave Intentions, feelings
  29. 29. NON VERBAL COMMUNICATION <ul><li>How can you utilize the Nonverbal cues? </li></ul>Tactile Vocal Components Examples Meanings Communicated How things are said Loudness, pitch, rate Different meanings e.g Vocal intonation Rhythm, pitch, clarity Sarcasm, disapproval Components Examples Meanings Communicated Touch Pat on the back Approval Gentle touch on an arm Support and concern
  30. 30. NON VERBAL COMMUNICATION <ul><li>How can you utilize the Nonverbal cues? </li></ul>Spacial Components Examples Meanings communicated Body closeness 0-2 feet Feelings of intimacy Furniture arrangement Large pieces far apart Formal and serious
  31. 31. NON VIOLENT COMMUNICATION <ul><li>How to communicate positively </li></ul><ul><li>Differentiating observation from evaluation </li></ul><ul><li>Differentiating feeling from thinking </li></ul><ul><li>Requesting what we would like in a way that clearly and specifically states what we do want </li></ul>

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