Kurt Salmon Associates (KSA) is the leading global management consulting firm offering integrated strategy, process and technology deployment solutions to the retail , consumer products and health care industries.
Our professionals are based in and work throughout the Americas, Europe and Asia-Pacific.
Our global presence helps us understand the keys to success and the transferability of competencies and strategies in different market environments. Through this network, we assemble project teams with specific, relevant experience that addresses each client’s unique challenges.
MINNEAPOLIS DUSSELDORF PARIS BARCELONA GURGAON NEW YORK PHILADELPHIA PRINCETON ATLANTA TOKYO HONG KONG SHANGHAI LONDON ALTRINCHAM BANGALORE NETHERLANDS MONTERREY MEXICO CITY DENVER SAN FRANCISCO LOS ANGELES
EXPERTISE: We possess functional depth in strategy, facility, operations and information technology planning and execution.
CLIENTS: Our client base includes more than 2,500 hospitals worldwide since 1947. Our current staff has served all of the U.S.News & World Report Honor Roll hospitals. We also advise health plans, health care GPOs, and member-based associations.
RESULTS: We provide our best, with the best, for the best. We put clients’ interests first, always. At any given time, more than 70% of our work is conducted with return clients.
PROFESSIONALS: More than half of our 60+ dedicated professionals are senior-level individuals with more than 15 years of experience and several with upwards of 30 years.
The KSA Health Care Group provides management advisory services in facility performance, strategy, operations and information technology. The practice is one of the country’s most experienced resource to the health care industry.
KSA Health Care Group Master Planning Functional and Space Programming New Building Activation Strategic Operational Visioning Process Assessment and Design Operating Cost Management Strategic Planning Vendor Selections Business Intelligence Implementation Oversight Strategic Planning Financial Advisory Services Clinical Program Planning and Forecasting Organization and Governance Deep functional skills and expertise
KSA Health Care Group Integrating skills to create tailored and complete solutions for our client’s challenges Recommended solutions are based on our extensive expertise and experience. We evaluate your specific challenge from a range of perspectives.
Jason D. Oliveira, MBA Partner Information Technology Services
Jason has devoted his entire 25 year career to health care information technology. As a management consultant, he has assisted clients in IT strategic planning, technology evaluation, business relationship negotiations, and implementation program management. Prior to joining Kurt Salmon Associates, Jason held management positions supporting analytical services, data warehousing, and health care business intelligence environments.
As the KSA practice leader for business intelligence, Jason has facilitated over 20 engagements spanning educational retreats, planning, design, technology evaluation and deployment.
As a leader in the healthcare business intelligence community Jason has served as chair of special interest groups, authored numerous articles, and spoken at many industry conferences and podiums.
Education Master of Business Administration (Healthcare) Baruch College / Mt. Sinai School of Medicine, NY Bachelor of Science (Computer Systems Design) Baruch College, NY Speaker, Writing, Media Advance for Health Information Executives, KSA Catalyst, Insights & Outlook, College of Health Care Information Executives, Health Information Management Systems Society, Hospital Financial Management Association, GE, The Electronic Patient Record conference, Journal of Healthcare Information Management, The Center for Business Innovation Selected Clientele Children’s National Medical Center, D.C. Dartmouth-Hitchcock Medical Center, NH Hospital for Special Surgery, NY MCIC Vermont, Atlanta, GA Novation, TX PeaceHealth, OR/WA/AK Santa Clara Valley Health and Hospital, CA Texas Children’s Hospital, TX University of North Carolina Health Care, NC Trinity Health, MI VHA Inc., TX Yale New Haven Health, CT Business Intelligence Practice Leader 212.508.8311 (P) 917.742.2784 (M) [email_address] 650 Fifth Avenue 30thFloor New York, NY 10019
Today’s challenges in delivering actionable insight
Unlocking the performance of your data:
Limited insight into processes and performance
Information ‘latency’ creates delayed responses to business issues
Lack of maturity in information disciplines: skills, organization, governance, data integration and analytics
Tight competition for scarce resources creates bottlenecks
Duplicative, non-standard, manual/Excel intensive data processes raises the cost and onus of information management
In current environment, little ability to pursue major new investments – do more with what we have
Getting past a reporting mentality and making information more relevant and timely to operations
Information void limits business initiatives Performance Improvement Customer Relationship Management Product Portfolio Management Revenue Enhancement Cost reduction INFORMATION VOID As organizations devise and pursue their business initiatives, they are finding that their information architectures are rigid, strained, and inadequate.
Need to shift the curve The cost and effort of the data value chain – from acquiring to actionable insights – is an onus for many organizations… Data Collection Data Reporting Data Analysis Performance Improvement Current Effort Ideal Effort … Conventional wisdom is that 70% of the effort is processing information, and 30% is actually applying the information to planning, operations and decisions.
Management and operations is being held accountable for performance, but generally lack the data, tools and support for actionable insights into their business and processes.
“ I can’t find the data” – Data fragmentation, little external data, departmental/LOB defended data fiefdoms
“ I can’t get to the data” – User unfriendly information access tools, requires IT intervention, bottle neck/ad-hoc delays
“ I do not understand the data” – Data presented in a non-business context, lack of business definitions, computer coded jargon, reams of paper reports
“ I can not use the data” – Too old; data volume is indigestible; Report -> Excel re-key challenge; poor quality – not trusted; no governance over definition, access and use of critical corporate data; data not managed as a valued asset
Lack of Actionable Insight People Process Technology Policy
Becoming an Intelligent Organization PLAN DESIGN DEPLOY BUSINESS INITIATIVES DATA WAREHOUSING DECISION SUPPORT BUSINESS INTELLIGENCE Sharing Learning Innovation Performance Improvement Customer Relationship Management Product Portfolio Management Revenue Enhancement Cost Reduction Intelligent Organization Organizing and exploiting data is the foundation for enabling business initiatives and becoming an ‘intelligent organization’.
Aramark’s business and information management leaders need to stretch their imagination on what is possible to be engaged planning partners.
PLAN DESIGN DEPLOY Where do we want to be? KSA gains input from project sponsorship and leadership for a ‘lay of the land’ and then provides targeted white papers and executive education sessions to start an informed visioning process.
How do we make information and analytics relevant? Establish vision and objectives as achieved through policy, process, technology and resources.
PLAN DESIGN DEPLOY To achieve established objectives, information disciplines will need to be matured Applied Informatics Data Governance Information Quality Efficiently Organized Data Decision Support Tools Rich Operational Sources Skilled & Organized Resources INFORMATION DISCIPLINES CORPORATE OBJECTIVES Innovation Managed Knowledge Efficient Operations Where do we want to be? KSA facilitates visioning and alignment with corporate objectives – what does Aramark most want to accomplish through information and analytics? Real-time Decisions Ideal Client Relationships
PLAN DESIGN DEPLOY IT Process Benchmark Comparison Discipline Governance Data Quality Data Org/DW Architecture Development Delivery Support Org 0 1 2 3 4 5 L H M H H H H Current State Assessment Comparative Benchmark – Managed Services Better Than or Equal to Benchmark Somewhat Behind Benchmark Seriously Behind Benchmark Recommended Priority (High, Medium, Low) H/M/L KEY Where are we today? Our comprehensive evaluation determines which disciplines need to be matured to achieve best practices in data management, business intelligence and analytics. We also compare your performance against key industry benchmarks. .
PLAN DESIGN DEPLOY Data and analytics are but tools, process and performance improvement are the ultimate objective. KSA has delivered quick-win improvements in back office processes. KSA applies our depth and breadth of process transformation to diagnose and benchmark leading practices of back office functions. Identified savings ‘pay for themselves’.
The gap analysis between current and future state is translated into recommendations for ‘leaps’ in maturing information disciplines.
PLAN DESIGN DEPLOY Applied Informatics Data Governance Data Quality Efficiently Organized Data Decision Support Tools Rich Operational Sources Skilled & Organized Resources Information Disciplines Corporate Objectives First Leap Initiatives
Establish Data Governance within IT Council
Establish a Data Services Center
Realign resources into a Data Architecture Group
Recruit skill sets as required
Data Quality Program
Federated Enterprise Data Warehouse design
Expand use of Business Objects
Integrate ERP design with downstream data needs
Self-service program starting with training program
0 1 2 3 4 5 x` x` x` x` x` x` Maturity Level Low High - Current State - First Leap Innovation Real-time Decisions Managed Knowledge Efficient Operations Ideal Client Relationships
Another way of looking at the information architecture future state is as part of your performance management infrastructure.
PLAN DESIGN DEPLOY MEASURE & MONITOR KPI, Dashboards, Benchmarks, Reporting EVALUATE Six Sigma, Root Cause Analysis, Fishbone IMPROVE PROCESSES Simplify, Align, Interconnect, Standardize, Stabilize, Train Data Management Methodology Decision Support Skilled People Monitor, evaluate and improve performance with methodology, data, decision support, and skilled resources
Identified business priorities coupled with feasibility creates, but is not limited to, a foundation for developing strategic priorities on where to begin executing the roadmap.
Business Alignment – Critical Initiatives Feasibility High Highest & Quickest ROI Low Bubble Size = Expected ROI Low High Medium Food Supply Chain BAM Apparel HR Facility CRM PLAN DESIGN DEPLOY Finance
To prepare for deployment and ongoing maintenance, governance and support services need to be designed. There is a wide range of data governance and service models ranging from completely centralized to managed decentralization. KSA helps determine which model best fits.
PLAN DESIGN DEPLOY Corporate and Strategic Initiatives Data Management Governance Organization, Leadership, Management and Decision Making FUNCTIONAL PILLARS SERVICES Business and Technology Teams Data Architecture Data Services Data Sources Data Integration Project Management Access Control Application Support Applied Analytics Services Data Quality Training Data Models / Lexicon Architecture Data Models Data Quality Reporting and Analytics Project Management Policies
KSA brings your design team through the discovery and definition of measures, reports, active alerts, work flow, and information flow as well as the technical underpinnings of source to target mappings, transformations, security profiles, and data models to build the first iteration.
PLAN DESIGN DEPLOY How do people really work, what steps do they take, what processes do they manage, what data is required and how best should it be delivered?
KSA can support the establishment of centers of excellence, recruit needed skill sets, plan the training program, align success back to the business case, and apply lessons learned to the next iteration.
PLAN DESIGN DEPLOY
… Monitor success
Track business Key Performance Indicators
Track technical measurements (e.g., Number of queries)
Conduct user surveys
Desktop convergence of data, technology, and training
End user support strategy
Activate maintenance management and operations
Plan for next design iteration using feedback from the current iteration
Business intelligence – tools, platforms, and applications alike – holds great potential for helping organizations to achieve their performance goals. But, as with any technology, the implementation, roll out, and usage practices play a critical role in success.
PLAN DESIGN DEPLOY The right tool for the right user
Mistakes to avoid
Build it and they will come
Assuming the average business user has the know-how or the time to use BI tools
Assuming a data warehouse will solve all information access and delivery requirements
Selecting a BI tool without a specific business need
Operations Management DM, Ad-hoc, Query Self-Service, data visualization, drill-down, EIS, DSS, Packaged Guided Analytics ‘ Push’, No Effort, Embedded Analytics, Business Activity Monitoring, Alerts Analysts
Aramark’s partner in this effort must be able to supplement the overall project team with key credentials in the areas of approach and methodology, resource skill set, project experience, and industry insight.
FULL TEAM COVERAGE … requires a partner with experience in… APPROACH / METHODOLOGY RESOURCE SKILLSET PROJECT EXPERIENCE INDUSTRY INSIGHT The process must not be academic. The approach taken must incorporate a rapid and pragmatic approach that provides fast answers, access to depth of experience, open processes, and pragmatic solutions. The depth of experience and industry knowledge of KSA’s consultants is unrivaled amongst its competition in the healthcare and retail space – analytics, IS operations, infrastructure, supply chain, BI, governance. As a direct consequence of KSA’s focus on the IT planning and BI service offering, it has built a set of extremely current trends, best practices, methodologies, and toolkits that Aramark can leverage. A vertical industry focus on healthcare as well the organizations that provide services to it. With our MCG partner Ineum, we provide deep functional expertise in information architectures garnered from other leading edge industries. “ Real World” Pragmatism Deep Consultant Experience Track Record of Success Specific Industry Focus