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e-Deliberation Use-Case: Government Organizations
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e-Deliberation Use-Case: Government Organizations

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This PowerPoint presentation describing where how e-Deliberation™ can be beneficial to governmental organizations and agencies to ensure policy setting and deployment is smooth and supported by those …

This PowerPoint presentation describing where how e-Deliberation™ can be beneficial to governmental organizations and agencies to ensure policy setting and deployment is smooth and supported by those it is intended to reach.

e-Deliberation™ can be used to create broad-based support for strategies, indeed, to involve the broad-base of stakeholders and people who care, including citizens, special interest groups and community leaders in the formation of these strategies.

Further it describes the innovation of the e-Deliberation™ process. e-Deliberation™ is the only web-based collaborative deliberation process that enables teams of 15 to 80 persons to
a) attack a problem situation, a challenge or a goal from several complementary angles at the same time
b) ensure that each of these angles of resolution are integrated, consistent one with another, and garner the consent and support of the participant group.
c) develop a critical mass of support for the strategy using consent-based decision-making.

Note: Many of the slides have presenter notes which provide more depth to the interested reader. These notes can be viewed below, in the tab entitled "Notes on Slide XX" next to the comment entry space.

Published in: Business, News & Politics

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Notes
  • Jean-Daniel, I 'feel' there are many hidden gems in your methodology and approach. I believe these gems shall only emerge for practitioners. It will serve the reader a lot if you give by real example how an issue evolved with e-deliberation. A real example shall serve to uncover the merits of e-deliberation.
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  • This slide identifies the general use case for e-Deliberation. Situations, problems, challenges that look like this need e-Deliberation.e-Deliberation is the only process available and accessible to support teams to make headway in this use-case.The main issue with all of these points is complexity. No other process besides e-Deliberation offers a robust capability to deal with massive complexity to yield a usable strategy that has the explicit consent of all the participants.
  • Obviously, the success of an e-Deliberation event depends on participants showing up and contributing to the deliberation from beginning to end. The listed features help foster a high level of participation and community buildingAt the onset, participant invitation and sign-up approval must be managed by the Project Manager to ensure each participant knows what they are signing up to, and that they are committed to show up and contribute to the successful conclusion of the event.
  • e-Deliberation Process Summarye-Deliberation FocusThe goal or target of the e-Deliberation event: what it is we are trying to achieve.PerspectivesThe purpose of this first phase is to do an unrestricted brainstorm of ideas about the e‑Deliberation Focus to help emerge the different perspectives of the various Participants to the event. These ideas will create a foundation which will inform the next phases of this event.Topic JostleThe goal of Topic Jostle is to come up with valid, substantial Topics that will form the agenda of the e‑Deliberation.First, the Participants brainstorm provocative propositions on the basis of, but not limited to the ideas in Seeds of Vision. Participants endorse topic propositions they like. Only topics with at least 5 endorsements continue.Preference Poll: Participants are asked to star-rate the endorsed topics to indicate how strongly they feel each can contribute to the resolution of the e‑Deliberation event's Focus. The top-starred topics proceed to the next step. The number of topics that proceed depends on the size of the group. A group of 30 participants can support 12 topics, which each become a strategic vector in resolving the Focus. Assignment Poll: This next poll allows the Participants to indicate on which topics they would prefer to work on. The participants are assigned to Topic Teams based on their assignment preferences, as well as the need to maintain a high degree of interconnection between all participants in the various team assignments. Inclusion: This short phase invites participants to make suggestions to the Topic Teams in formation about how to bring important ideas seen in Seeds of Vision and the non-promoted topics forward to enrich the scope of the Topics that were promoted.Topic Teams and 3 Waves of e-DeliberationThe Topic Teams collaboratively deliberate an Outcome Resolve for their assign Topic in support of achieving the Focus of the event, using a variety of online tools.At the end of each wave, a poll asks each Participant for consent-based feedback as to how they receive each of the Topic Teams’ Outcome Resolve. This feedback is important input to the next wave of e-Deliberation.Final ReviewWhen the e-Deliberation waves are completed, the final poll results are reviewed by each team to see if they can accommodate any argued and paramount objection posed by participants who have not given their consent. If not, these objections are appended to the Team’s Outcome Resolve as a Minority Report.Executive SummaryDelegates from each Topic Team work together to draw up an Executive Summary which summaries and integrates the various Teams’ Outcome Resolve into a one to two page document. This concludes the event itself.
  • Obviously, the success of an e-Deliberation event depends on participants showing up and contributing to the deliberation from beginning to end. The listed features help foster a high level of participation and community buildingAt the onset, participant invitation and sign-up approval must be managed by the Project Manager to ensure each participant knows what they are signing up to, and that they are committed to show up and contribute to the successful conclusion of the event.
  • Transcript

    • 1. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 1 Introducing e-Deliberation™ Solving the Problem of Achieving a Meeting of the Minds Through Collaborative Deliberation For Government Organizations • Jean-Daniel Cusin • Chief Solutions Architect • e-Deliberation Inc.
    • 2. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 4e-Deliberation™ Use Cases for Government Typical e-Deliberation Use-Cases For Government • Concurrent Policy Engineering • Post-Mortem Reviews • Engaging Community Support & Synergy • Getting It Right • Deploying It Right • Strategic Governance
    • 3. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 5 The Challenge Concurrent Policy Engineering Coordinate the design and advancement of the many different facets (areas of expertise) of a policy being designed such that every facet is in sync with the other ones. Ensure that all facets have been reviewed for potential problem identification and resolution in the light of what other facets are planning. How Usually Addressed & Impacts Many rounds of formal and ad hoc meetings, reviews, town halls, rework, sign-offs, revisions, etc. Impacts Time required finalize policy remains unacceptably long because the process is very administrative and it is complex to involve all the stakeholders simultaneously; One or two louder voices end up taking the lead anyway, and dictating the path of the solution set; Problems/challenges at the junction of different specializations or stakeholder groups take a long time to get resolved. e-Deliberation™ Use Cases for Government
    • 4. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 6 The e-Deliberation concept of iterative consent-based waves of deliberation enables a Concurrent Policy Engineering approach. It teases difficulties out early in the process and gets these resolved before engaging downstream rework; Participants either commit to design directions or raise objections which get dealt with; there is no grey area; By enabling team membership in teams in addition to areas of core expertise, participants develop an understanding of these other domains’ constraints and opportunities; The overall cycle time is reduced significantly by easing the scheduling constraints and making face to face meetings optional; The complexity of dealing with a multi-stakeholder team is reduced considerably. The e-Deliberation Advantage Benefits Using the e-Deliberation process, each facet of the policy area is defined as one of several Topics that need to be developed in parallel; Stakeholder participants collaborate in topics where they are experts as well as in others, to foster synergy; The Topic Teams advance their deliverables in parallel waves. At the end of each wave, each participant has the opportunity to consent to each of the Teams policy proposals or raise a formal objection, which becomes an input to the Team’s next wave of deliberation; The goal is for all Teams to achieve consent from everyone in a maximum of three waves, at which point the policy can be signed off. Concurrent Policy Engineering
    • 5. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 7 The Challenge How Usually Addressed & Impacts Post-Mortem Reviews Understand project shortcomings and ensure they do not recur; Foster continuous improvement from project issues, errors and shortcomings. Meeting/conference call where the issues are debriefed and analyzed in terms of cause and effect; Guilty parties are identified for retraining or reclassification; Most attendees stay silent to keep out of trouble. Very little real change happens. e-Deliberation™ Use Cases for Government
    • 6. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 8 The e-Deliberation Advantage Benefits Recognizing that most issues are of a systemic nature and that their causes cannot be traced with a reductionist approach, an e-Deliberation-based post mortem considers the whole project as well as its organizational context as the backdrop for the post-mortem deliberation. The outcome of such an event delivers structural, policy and procedural change recommendations that are endorsed and supported by all the participants. The learning that results is systemic and achieves a critical mass of support sufficient to make it stick; This process enables core aspects of learning organizations: - Positive feedback loops - Complex adaptive behavior - Self-regulation - Fail-proofing and antifragility; Less frequent errors & cost, better contingency, mitigation and remediation. Post-Mortem Reviews
    • 7. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 9 The Challenge How Usually Addressed & Impacts Engaging Community Support Obtain Community & Stakeholder feedback about a planned policy or regulation so the misgivings can be understood and addressed positively. Creating Community Synergy Engage Community participation in mitigating potential negative impacts of a policies while meeting community aspirations or wishes, so the project achieves community support and acceptance. Media ads and other communications to market the concept in positive terms; Lobbying; “Townhall” meetings, stakeholder meetings, private meetings & presentations; Etc. Impacts Population remains unengaged; Negative and critical voices make the most noise; Good projects get cancelled or sidetracked for political reasons; Costly compromises. e-Deliberation™ Use Cases for Government
    • 8. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 10 The e-Deliberation Advantage Benefits Ask the community to express its concerns early in the process using the Feedback e-Deliberation variant; Build a case based on these concerns so they are conclusively addressed in the planning and communications strategy; Involve self-selected and targeted community leaders into an e-Deliberation event to determine a strategy focused on a theme such as “What will it take to allow this project to be positive/successful for the community”; The idea is to create synergy between the project and other community concerns, aspirations, goals and projects where the sum is better than the parts. By opening up direct communication lines, negative community reactions can be preempted/replaced by an attitude of trust and collaboration; Holding an online event is productive and inexpensive. The project gets to be endorsed as a community development initiative; The needs of the various stakeholder groups get heard, integrated and met in collaboration; By dealing directly with the community, third party intervention and distraction is minimized; Lower cost of friction; Profitable synergy with other partners in play. Engaging Community Support & Synergy
    • 9. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 11 The Challenge How Usually Addressed & Impacts Getting It Right New policies, orders or regulations must be relevant and must best address the situation(s) that are being targeted; Policies must meet stakeholder interests, needs and commitments while upholding the mandate of the government. Consultants and subordinate committees are tasked to draft; Public hearings register stakeholder complaints; Lobbyists try to influence; Drafts are revised to mitigate complaints. Impacts Process is lengthy, costly and not robust; Population remains unengaged; Negative and critical voices make the most noise; Good projects get cancelled or sidetracked for political reasons; Costly compromises. e-Deliberation™ Use Cases for Government
    • 10. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 12 The e-Deliberation Advantage Benefits Involve the community/stakeholders to collaborate together and with government Draft the policy or regulations, surfacing the strengths, weaknesses, opportunities, and risks and dealing with them up front using a consent-based decision making/recommending approach. Creation of a critical mass in the community to support the team’s emergent policy/regulations; Conflicting/ inappropriate or impractical dispositions are rooted out early; By opening up direct communication lines, negative community reactions can be preempted/replaced by an attitude of trust and collaboration; Huge time saving; Transparency. Getting It Right
    • 11. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 13 The Challenge How Usually Addressed & Impacts Deploying It Right Once a policy or regulation has been approved or legislated, it still needs to be deployed with a minimum of disruption and costs to people, businesses and the environment. Bureaucrats/ administrators redact the policy or regulatory deployment dispositions and ensure that administrative support exists to monitor conformity; Public outcries arise from the stakeholders who are negatively affected. Impacts Process is lengthy, costly and not robust; Population remains unengaged; Negative and critical voices make the most noise; Costly after the fact adjustments and compromises. e-Deliberation™ Use Cases for Government
    • 12. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 14 The e-Deliberation Advantage Benefits Ask the community affected by the policy decision to help plan out it’s deployment and mitigate undesirable effects. Involve self-selected and targeted community leaders into an e-Deliberation event to determine a strategy focused on a theme such as “What will it take to allow this project to be positive/successful for the community”. Creation of a critical mass in the community to support the planned deployment; Conflicting/ inappropriate or impractical dispositions can be adjusted early before they cause harm; By opening up direct communication lines, negative community reactions can be preempted/replaced by an attitude of trust and collaboration; Huge time saving; Transparency. Deploying It Right
    • 13. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 15 The Challenge How Usually Addressed & Impacts Strategic Governance Governance direction and goals need to be aligned from the level where people/ taxpayers/ voters live level to the state and national levels to ensure continued relevance and the removal of unnecessary friction in a world where information and mobility has never been as great as it is today. Ensuring strategic alignment is a complex problem given the number of stakeholders and associated interests. Most of the strategy making is reactive and contained to single levels of governance; Centralized top-down decision-making is the default approach. Impact Top-down strategies don’t trickle down effectively and have disappointing results; Increasing disconnect and isolation between levels of governance; Loss of global synergy for promoting and attracting investments and tax revenue (sub-optimal competitive positioning). e-Deliberation™ Use Cases for Government
    • 14. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 16 The e-Deliberation Advantage Benefits The e-Deliberation process can mix both face to face and online meetings, or can be used entirely online to support multi-tiered collaborative conversations. The process considers all perspectives in parallel, and is design to allow their integration; The meeting of the minds is achieved using a consent-based decision making approach and multiple feedback loops; The process of developing strategy explores the multiple facets of the situation in parallel. By conducting strategic governance meetings online, the stakeholders can get together more often, stay connected, and better aligned; Policy decisions and strategy can be created collaboratively, balancing top-down and bottom-up needs, concerns and information flows; Local differences can be visibly managed and integrated into the strategy making, as opposed to ignoring them during the crucial discussions. Strategy outcomes are multifaceted and comprehensive, as opposed to being simplistic, naïve or underestimating the nature of the situation being managed. Strategic Governance
    • 15. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 17e-Deliberation: When You Need It Checklist to validate that a situation warrants using e-Deliberation™ to address it* * If any two of the above are true, e-Deliberation is the most effective medium of collaborative deliberation. When Your Situation/Goal/Context:  Concerns several stakeholder groups  Cannot be solved using a deterministic algorithm or proven recipe; no “silver bullet”  More than 10 persons will be affected by the decision and imposing it will not work  Requires the buy-in of a certain number persons for any proposed changes  Participants cannot free up their agenda or travel to a central location for a conference  Requires a strategic thinking process to help participants converge to an agreed-upon set of solutions  Has several intertwined aspects to it which cannot be looked at independently of the others  Requires the input of a number of different types of experts working together in tandem  Participants have access to the Internet
    • 16. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Business Problems With Your Team 18Benefits of e-Deliberation™
    • 17. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Business Problems With Your Team 19 The e-Deliberation™ protocol uses divergent/convergent thinking modes, multiple feedback mechanisms and a multifaceted strategy development process. It ensures a high variety of ideas and concerns flow through to a sustainable and consent-based resolution. It can be used for both online and co- located participants and it yields a multifaceted, integrated strategy. Has a process variant for every type of collaboration needed. Click here for more details. The e-Deliberation™ Collaboration platform
    • 18. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Business Problems With Your Team 20Nurturing Participant Collaboration Participants • Schedule their daily participation to dovetail with their rest of life priorities • Work with a defined number of other participants over a predefined period of time, with clear goals, deliverables and process • Give their opinions and feedback at multiple points in the process • Gain influence based on the power of their ideas • Work individually, in sub-teams and in whole group according to the phase • Take on some responsibility for teamwork when in sub-teams • Get emails when each phase starts and when it is wrapping up • Get “reputation points” for their contributions (posts, comments, polls, star-rates) and for receiving star-rates from others • Can see others’ Reputation Points and when they last showed up • Attendance is tracked by a Project Manager. S/He can also bar disruptive users from the event if necessary
    • 19. ©e-Deliberation.com A Meeting of the Minds e-Deliberation™ : A Decidedly Better Way to Solve Complex Problems in Governance 21About e-Deliberation™ ᵷᵷᵷᵷᵷᵷ Servers based in Montreal, Quebec, Canada in a world class world class infrastructure offers state-of-the-art redundant systems that assure power availability, temperature and humidity control and security. Operations head quarters in Victoria, British Columbia, Canada All data traffic encrypted 256 bit High Grade (Camellia-256) Site certified by Geotrust