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The retail models of the past are dying rapidly and your customers will move on if you don’t revitalize the customer experience now. It is time to be a leader — not a follower — in this retail revolution. Your livelihood depends on it. In this thought leadership article, Wayne Usie, SVP of Retail for JDA Software shares his insight on the new generation of retail solutions and how they enable retailers to sense challenges or opportunities up front and implement plan changes iteratively mid-cycle. This model makes optimal use of retail systems that automate processes and offer recommended actions based on data calculations without requiring users to know and select appropriate algorithms or other necessary criteria.