J. Christopher Perry 1001 Spring Street, Apartment 723 Silver Spring, Maryland 20910 Phone: (703) 244-1870 Email: email@example.comMAJOREXPERIENCEAREAS: Network management. Hewlett-Packard OpenView/BTO (Network Node Manager, Operations Manager, Performance Manager, Reporter, Network Automation), EMC2 Smarts (SAM & IP- AM), CiscoWorks2000, BMC Patrol, Nerve Center, Concord SystemEDGE, RADIUS, Open Spectrum, Computer Associates UniCenter/AgentWorks, Sun Net Manager, Boole & Babbage NetCommand) using SNMP. System planning, procurement, integration. Requirements analysis, vendor relations, component purchase, integration, and cost control. Unix system/network administration (Solaris, SunOS, HP/UX, Cygwin), including shell programming, awk, sed, and Perl. Configuration and patch management (Hewlett-Packard Radia). Web service management. (AmberPoint, Actional, Hewlett-Packard SOA Manager, Computer Associates WSDM), analysis and definition of service level agreements. Wireless data and personal communications network design. (Motorola, Ericsson, RAM Mobile Data). Technical writer and classroom instructor. Experienced with multiple operating systems: Windows 2K/2K3 server, and 95/NT/2000/XP/Vista workstation and network configuration, Macintosh OS X, DOS, IBM MVS/VM/MVT. Microsoft Office tools. Task group leadership. Mentoring, personnel evaluation, project scheduling, budget administration.WORK EXPERIENCE:2010-Present General Dynamics Information Technology, Fairfax, VA.• Technical leader for a team of engineers and technicians managing HP OpenView/Business Technology Optimization product suite for Windows at the Federal Bureau of Investigation (FBI). Installed and configured Network Node Manager 8i, Operations Manager 8, Performance Manager, Reporter, Network Automation, Performance Insight, and various Smart Plug-Ins (SPI). Advised FBI Information Technology Branch managers on deployment and use strategies. Mentored enterprise operations center (EOC) operators, team leads and other contractors.2007-2010 Hewlett-Packard Company, Bethesda, MD. • Install, integrate and administer Network Node Manager (NNM) 8i/9i with Operations Manager for Linux and other BTO/OpenView products. Develop operational test plans for NNM for De- partment of Defense (DoD) customer. • Administer NNM and HP Operations Manager (Windows) enterprise management systems for Department of Homeland Security (DHS) Headquarters. Integrate other Business Technology Optimization (BTO)/OpenView products with NNM and Operations Manager. Support and in- struct Headquarters operations center (HOC) manager and staff in diagnosing and reporting net- work, server and application performance and outages. • Administer NNM and Operations Manager (Unix and Windows) enterprise management systems for DHS Homeland Secure Data Network (HSDN). Support and instruct HSDN network opera- tions center (NOC) manager and staff in diagnosing and reporting network, server and applica- tion performance and outages
J. Chris Perry Page 28 January 20112007 SRA International, Fairfax, VA. • OpenView Network Node Manager (NNM) administrator, Office of Personnel Management (OPM). Implemented status alarm distribution system and network performance indicators on Windows 2000 server. Wrote requirements for enterprise management system to integrate 12+ network and platform management systems, including NNM, OpenView Operations for Windows (OVOW), Ciscoworks, Groupware, MRTG, PRTG, and Nagios.2006-2007 Unisys Federal Managed Systems Center, Reston, VA.• OpenView Network Node Manager (NNM) administration and integration with Cisco, Smarts SAM/IP-AM 6.2, Peregrine trouble ticketing system. Enterprise management systems design for Transportation Service Administration (TSA), Department of Homeland Security (DHS), and Department of Health and Human Services (HHS). Developed integration scripts to integrate OpenView, CiscoWorks 2000, and Smarts NNM adapter. Evaluated core management tools for Unisys managed service practice. Taught and mentored junior staff, including network operations center (NOC) controllers. Developed processes to monitor enterprise management processes running on Solaris 8/9 servers.2005-2006 SRA International, Fairfax, VA.• Lead, enterprise management systems design, Drug Enforcement Administration (DEA). Advised DEA on best practices for integrating and deploying Hewlett-Packard Radia system for configuration, patch and application management.2004-2005 The MITRE Corp., McLean, VA.• Analyzed web service management systems for Defense Information Systems Agency’s (DISA) Net- Centric Enterprise Services (NCES) program office. Set up web services laboratory for evaluating management tools.2004 AboutWeb, LLC• Administered HP OpenView Network Node Manager (NNM) and Operations Center (OVO) for the U.S. Department of Agriculture (USDA) Office of the Chief Information Officer (OCIO).• Developed monitoring system for BlackBerry mobile-Microsoft Exchange server that detected and reported problems with five key server processes, then paged cognizant technical staff.2003 Northrop Grumman Mission Systems• Installed and configured HP OpenView Network Node Manager (NNM) and Operations Center (OVO) for the Defense Travel Service (DTS).• Wrote, tested and implemented UNIX shell scripts on Solaris 8 and Windows 2000 systems to monitor reliability of DTS host computers, including performance of critical web server processes. Combined these scripts with cellular text messaging and pager systems.• Installed and integrated CiscoWorks 2000 and Oracle Enterprise Manager (OEM) with OpenView.2002-2003 General Dynamics/Veridian Corporation (formerly SIGNAL Corporation)• Installed, configured and deployed HP OpenView 6.3 on a Windows2000/Netware national network for the Federal Energy Regulatory Commission (FERC). Integrated OpenView with CiscoWorks Resource Manager and Campus Manager tools. Produced daily, weekly, and monthly network utilization reports.• Coordinated with network security team in detecting and correcting SNMP vulnerabilities. Recommended procedures for system reconfiguration during intrusion incidents. Planned integration between OpenView, Cisco Intrusion Detection System (IDS), and Cisco PIX firewall log management.• Developed custom batch and shell scripts to audit remote router/switch, SNMP, and DNS configurations.
J. Chris Perry Page 38 January 2011• Documented requirements, goals, and system modifications for improvement of FERC’s enterprise management system (EMS), including correlation of Commission long-term business goals with specific system enhancements. Developed requirements for platform and application monitoring of Windows2000 servers, including performance profiles on Microsoft Exchange, DNS, and DHCP servers.• Set up small network management lab consisting of Sun Microsystems servers (Solaris 2.8), Cisco 2500 routers (IOS 12.x), and a Windows2000 OpenView server to develop and test custom management software and system configurations.2001-2002 Newskies Networks• Designed, specified, and purchased Sun Netra nd Enterprise servers and software for international digital video broadcast (DVB) network management system. Installed and configured OpenView 6.2 and CiscoWorks 2000 for NOC and level 2/3 use. Integrated existing software into management system. Trimmed expensive, unused software from management system.• Wrote procedures for network operations center (NOC) staff to use OpenView and CiscoWorks to monitor and troubleshoot internal network and network-customer connectivity problems. Conducted informal tutorials on OpenView, CiscoWorks use, including problem solving and critical thinking techniques. Mentored and assisted NOC staff.• As part of a four-person team, diagnosed and solved network configuration, maintenance and security problems on a 24x7 basis.• Intervened successfully in network intrusion incidents and assisted network security planners in designing intrusion detection, access control and firewall systems and procedures.• Performed basic system administration tasks on E-class and Netra T1servers, and on SunBlade 100 workstations. Wrote UNIX shell scripts to maintain configurations of routers and other network devices2001 Networking for Future• Designed physical layout of network operations center for District of Columbia municipal government. Conducted system integration using HP OpenView for network management.1999-2001 Winstar Communications.• Designed and integrated OpenView tools for enterprise NOC users. Installed and configured Network Node Manager (NNM) 5.01 & 6.10 on HP/UX 10.20 and 11.0 platforms. Tuned UNIX to support OpenView and NerveCenter collocated on same server.• Designed OpenView/NerveCenter 3.6 behavior model to monitor interface traffic levels on webservers.• Wrote UNIX sh/ksh/Perl scripts to monitor processes on distributed management servers, archive OpenView event data, catalog configuration changes to management systems.• Wrote and taught SOPs for management server administration, OpenView basics and NOC problem- solving techniques for system administrators and NOC staff.• Conducted an enterprise-wide quality assessment of Cisco router and Catalyst switch configurations.• Configured SystemEDGE/AdvantEDGEView agent environment for web-hosting and application service provider (ASP) systems on Windows 2000 servers.• Received Winstar “Legend” award for support to Winstar enterprise and radio NOCs.1997-1998 OrbComm.• Designed, built, and documented network management system for ground segment of OrbComm’s low-earth orbit (LEO) global messaging system. Developed network control SOPs, configuration procedures, level 2 diagnostic procedures, and operator training materials. Supported installation teams in Europe and Asia.1997 HCI Technologies, Inc. (primary client: Virginia Power)• Deployment team for Enterprise System Management (ESM) running under Computer Associates (CA) UniCenter/AgentWorks. Integrated Novell Managewise, OpenView, and AgentWorks SNMP agents into a single UniCenter event display. Coordinated trouble-ticket generation/resolution via CA/
J. Chris Perry Page 48 January 2011 Advanced Help Desk (AHD) and CA/Inform. Wrote deployment plan for event management at Virginia Power.1996-1997 The Registry, McLean, VA. (primary client: Sallie Mae)• Installed, configured, and tuned Cabletron Spectrum 4.0 network management system on Solaris servers for the 21,000-node Sallie Mae intranet. Worked with enterprise network engineering team, including operations center, router manager, bridge/hub maintenance staff, Unix systems administrators, and Worldwide website administrator to integrate Spectrum data and SAS performance data into web-based network performance report1996 SETA Corp., McLean, VA.(primary client: U.S. Agency for International Development, USAID)• System administrator for USAID Solaris 2.4. Responsible for integrating Netscape Commerce Server, and various Unix-based text search engines (WAISSEARCH, WAISQ, SWISH, Oracle WebSite). Also responsible for routine system maintenance, upgrades, and user account. Wrote system administrative procedures and shell scripts in sh, ksh shells.1995-1996 InoTech of Virginia, Dunn Loring, VA.• Consultant for network management, router and systems integration on HP, Sun, Cisco, Cabletron, and 3Com platforms. Integrated and deployed OpenView and related network management software on the U.S. Navys worldwide medical network. Integrated SNMP proxy agents into third- party network management product. Worked with customer to determine specific requirements for enterprise network management, configuration, and control at 11 sites. Determined specific technical interfaces between network management system and customers routers and e-mail servers. Developed network management hardware/software deployment schedules and procedures• Designed cross-platform host status/performance indicators (UnixWare, SCO Unix, Solaris, HP-UX) for commercial Internet providers network management system using the simple network monitoring protocol (SNMP, awk and Perl scripts, and off-the-shelf pager system to relay network management events to operations center staff.• Trained customer staff on HP OpenView and Unix system basics. Wrote and delivered original training briefings. Worked with students one-on-one in network management laboratory.1980-1994 The MITRE Corp., McLean, VA.• Member of the Technical Staff in MITREs Networking Center, Information Systems and Technology Division. Conducted analyses of network management, wireless/tetherless data communications, distributed system measurement and analysis, tactical command/control system design, and data communications protocol evaluation for U.S. Department of Defense (DoD).• Regional system architecture for national security/emergency preparedness, Federal Emergency Management Agency. Network security system analysis for Defense Information Systems Agency.• Supported internetworking and distributed computing programs for Defense Advanced Research Projects Agency (DARPA) Information Systems Technology Office, the Joint Tactical Fusion Program Office, and the Defense Intelligence Agency. Mobile secure tactical command/control systems for portable workstations.
J. Chris Perry Page 58 January 2011EDUCATION:Bachelor of Arts, 1969, with honors. Indiana University, Bloomington, Indiana. Major: psychology. Minor: mathematics.Master of Arts, 1971. Indiana University. Major: communications research/journalism. Minor: statistics.• ITIL Foundation certification.• HP OpenView administrator courses I and II• Micromuse NetCool user and administrator courses• CiscoWorks 2000 administrator course• Lucent Naviscore administrator course• Concorde SystemEDGE/AdvantEDGEView programming course• Industrial Logic Corporation MaxView Plus administration and programming course• Introduction to Cisco routersPROFESSIONAL AND OTHER ACTIVITIES• Moderate fluency in French and Spanish, spoken and written.• Volunteer ESL (English as a second language) instructor.CLEARANCE• DoD TOP SECRET (active).