Creating a better future every dayUnilever is one of the world’s leading suppliers of fast-moving consumergoods. We aim to provide people the world over with products that are good for them and good for others.
Our vision ● We work to create a better future every day. ● We help people feel good, look good and get more out of life with brands and services that are good for them and good for others. ● We will inspire people to take small everyday actions that can add up to a big difference for the world. ● We will develop new ways of doing business that will allow us to double the size of our company while reducing our environmental impact.
Fast facts - 2009 163,000 employees 20 nationalities at the end of among our top tier the year managers €89 million More than 170 invested in countries in which community our products are programmes sold worldwide 264 manufacturing €891 million invested sites worldwide in R&D worldwide
Our peoplePeople are the heart of our business. ● We aim to create an environment in which all employees can fulfil their potential. ● Unilever is one of the world’s most culturally diverse companies. Our Board is made up of six nationalities and the nine members of the Unilever Executive come from six different countries.
Scale and geographic reachThe Americas Western Europe AAC€13 billion turnover €12 billion turnover €15 billion turnover4.2% underlying sales -1.9% underlying sales 7.7% underlying salesgrowth growth growth32.3% of group turnover 30.3% of group turnover 37.4% of group turnover 2009 turnover €39.8 billion
Operational achievements in 2009● Good broad-based underlying sales growth of 3.5%● Underlying volume growth of 2.3% – accelerating through the Sales growth 3.5% year● Increased investment behind our brands● Return to strategic acquisitions including TIGI and Baltimor Volume growth 2.3%● Named International Supplier of the Year by Tesco for the fourth year running
Category highlights in 2009Savoury, dressings and spreads Personal care● Turnover of €13,256 million ● Turnover of €11,846 million● Underlying sales growth of -0.1% ● Underlying sales growth of 5.3%Ice cream and beverages Homecare & other● Turnover of €7,753 million ● Turnover of €6,968 million● Underlying sales growth of 4.0% ● Underlying sales growth of 7.1%
Our corporate purposeOur deep roots in local cultures and markets around the world give us our strongrelationship with consumers and are the foundation for our future growth. Wewill bring our wealth of knowledge and international expertise to the serviceof local consumers – a truly multi-local multinational.Our long-term success requires a total commitment to exceptional standards ofperformance and productivity, to working together effectively, and to awillingness to embrace new ideas and learn continuously.To succeed also requires, we believe, the highest standards of corporate behaviourtowards everyone we work with, the communities we touch, and theenvironment on which we have an impact.This is our road to sustainable, profitable growth, creating long-term value forour shareholders, our people, and our business partners.
Unilever’s growth priorities Our ambition is to win share and grow volume in every category and country. Winning with brands and Winning with people innovation ● Organisation and diverse talent● Deliver superior products, design, pipeline ready to match our growth branding and marketing ambitions● Bigger, better, faster innovations ● Performance culture which respects● Appeal to more consumers across our values needs and price points ● Leverage our operating framework for competitive advantage Winning in the marketplace Winning through continuous● Lead market development improvement● Win with winning customers ● Lean, responsive and consumer-led value chain● Be an execution powerhouse ● Drive return on brand support ● Agile, cost-competitive organisation
Local roots with global scale LOCAL ROOTS GLOBAL SCALE Our deep roots and early Leveraging our scale brings engagement in D&E markets us advantages over local give us invaluable consumer competition: insight: ● Global portfolio of brands and ● Understanding of the local categories consumer ● Dedicated R&D investment ● Brands and products across a ● Shared values and standards wide range of income levels of behaviour ● Critical mass on the ground ● Corporate reputation with local stakeholders and talent pool
The D&E opportunity Of the 6.8 billion people in the world today, 5.9 billion live in developing and emerging markets – countries such as Brazil, India and Indonesia where Unilever has deep roots and a wide presence. We already reach many more consumers than our competitors in these markets. Other Other developed developed% 2004 3% 4% % 2009 Sales Sales North North America America D&E 16% 23% 36% D&E Western 50% Western Europe Europe 30% 38%
Strong category positions Unilever’s portfolio of categoriesLeading category positions Homecare Savoury, Dressings Personal Care & Spreads Ice Cream & Beverages
Big global brands Top 25 brands = almost 75% of Unilever’s sales*. * As at end 2009
Regions and categories Clear, distinct, complementary roles. Categories Regions Deliver global platforms Execute on the ground Responsible for: Responsible for: ● Brand development ● Managing the business ● Innovation ● Deploying brands and ● Research and development innovations ● Customer management Accountable for: ● Medium/long-term market Accountable for: share ● Short-term market shares ● Brand health ● Growth ● Innovation metrics ● Profit ● Category value creation ● Cash flows
FoodsolutionsUnilever Foodsolutions is one of the world’s leading foodservice businesses.● Works closely with customers, including caterers, restaurateurs and major hotel and fast-food chains, to create food solutions that help grow their business.● Operates in 68 countries worldwide, employing 4,700 people, including 230 chefs.● Holds leading positions in bouillons/bases, seasonings, sauces, soups, dressings, tea and desserts.● Unrivalled combination of: − Consumer insight − Customer understanding − Chefmanship® – culinary passion and expertise − Well-known brands.
Raw materials and ingredients €15.3 billion spent on raw materials and packaging from over 10,000 suppliers in 2009. Our share of world volume: Preliminary data pending audit.
Manufacturing 264 manufacturing sites. Continuous improvement in eco-efficiency in factories (1995–2009): ● 41% reduction in CO2 from energy ● 65% reduction in water use ● 73% reduction in total waste Preliminary data pending audit.
Distribution and retailing Around one-fifth of Unilever’s sales are through ten major retail chains. Our products are sold in over 10 million small shops indeveloping and emerging markets. 50% of sales from developing and emerging markets.
Customer partnershipsUnilever manages a number of partnerships globally.
Consumers2 billion consumers use a Unileverproduct on any day.Top 13 brands with combined salesof €23 billion in 2009.€5.3 billion invested in advertisingand promotion.€891 million invested in R&D.
Innovation driving growth 1 Unilever is a world leader in research and development (R&D).● €891 million invested in R&D in 2009● At least 250 new patent applications filed each year● A portfolio of more than 20,000 patents and patent applications
Innovation driving growth 2 Competitive advantage through an integrated R&D programme. ● More than 6,000 R&D professionals ● 6 strategic R&D laboratories delivering groundbreaking technologies ● 31 major development centres developing and implementing product innovations ● 92 locations around the globe with R&D teams implementing innovations in countries and factories
Innovation driving growth 3 Focused efforts that swiftly bring bigger innovations to market. Knorr Stock Pot Small & Mighty Dove Body Washrevolutionises bouillon is the industry’s first Uses proprietary with a format that super-concentrated NutriumMoisture provides a more liquid detergent, using technology, earning its authentic bouillon. one-third of the scientifically-proven packaging, one-third of claim to provide the water and one-third ‘effective natural of the transport of nourishment’. dilute liquids.
Social Helping society through our products and programmes.• 133 million people reached by Lifebuoy handwashing programmes since 2002• 15 million people in 3 million households in India provided with safe drinking water through Pureit• 44% of our products in line with internationally accepted guidelines for saturated and trans fats, sugar and salt• Nearly 17 million school meals delivered to 80,000 children in 2009 through our partnership with the World Food Programme• 45,000 women entrepreneurs reach 3 million consumers in 100,000 Indian villages selling Unilever products door to door
EnvironmentalEleven years as sector leader of the Dow Jones Sustainability Indexes. Our goal is to double the size of the business whilst at the same time reducing our environmental footprint. This encompasses the whole value chain – from the sourcing of raw materials through to consumer use and disposal of our products. • We are committed to sourcing all palm oil from certified sustainable sources by 2015 • 15% of the tea we use globally is sourced from Rainforest Alliance CertifiedTM farms • Over the period 1995–2009 we have achieved reductions of: • 41% in CO2 emissions* • 73% in total waste* • 65% in water usage* * Measured by tonne per production. Preliminary data pending audit.
Working with othersWorking in partnership is crucial indeveloping and delivering some of our major sustainability commitments. Our principal global partnerships are with: UN World Food FDI World Dental Programme: to feed Federation: to improve hungry children and oral health improve their nutrition World Heart Federation: Global Public-Private to promote heart health Partnership for Handwashing with soap: to promote good hygiene practice Global Alliance for UN Global Compact: to Improved Nutrition: to align business operations co-create new and strategies in the approaches in food areas of human rights, fortification to address labour, environment and malnutrition anti-corruption
Legal structure and governance Unilever was formed in 1930 from twocompanies: Margarine Unie and Lever Brothers. ● It was a full business merger, operating as a single business entity. ● Two separate legal parent companies have been maintained: Margarine Unie (Netherlands) o Unilever NV (Netherlands) and Unilever PLC (UK). ● This works through an equalisation agreement and other contracts between the two companies. Lever Brothers (UK)
A global management team Doug Keith Weed Baillie Chief Marketing President and Western Communications Europe Officer Michael Polk Pier Luigi President Sigismondi Global Foods, Chief Supply Home & Chain Officer Personal Care Geneviève Dave Lewis Berger President Chief R&D Paul Polman Americas Officer Chief Executive Officer Jean-Marc Sandy Harish Huët Ogg Manwani Chief Chief HR President Financial Officer Asia, Africa Officer and Central & Eastern Europe
Board of DirectorsChairman Michael Treschow Executive Directors Paul Polman Jean-Marc Chief Huët Executive Chief Financial Officer Officer Non-Executive Directors The Rt Hon Wim Dik Louise Ann Fudge Charles Byron Grote The Lord Brittan of Fresco Golden Spennithorne QC, DL Narayana Hixonia Kees Storm Jeroen van Paul Walsh Murthy Nyasulu der Veer
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