Quality problems in IT-projects for non-commercial customers in Russia

Quality problems in IT-projects for non-commercial customers in Russia (in 13 pictures) Eng Ivan Selikhovkin

Usual scenario. Customer gains a financial resources for the project

He thinks about the triple constraints. Time and cost – are already defined and can be modified in future He provides this information for the sellers

Potential sellers have to confirm this conditions (otherwise – they will be out of project)

Time is up. And sellers are ready to close they works. Budget and schedule - are constant. So quality – is the only variable point

Customer is shocked by quality. But – he has no choice.

It can be trouble for him– to abandon the results of work. No results - no fee for seller. All money remains in budget. Its extremely bad for Customer. So, he has to confirm: “work completed”, “project is closed”

Sellers are happy. They are searching for a new orders.

New project – same story. Customer trying to select seller carefully. But common state order rules do not allows him to reject "low-rate" offers.

Old friends are here again. They are ready for new projects (with low cost, time and QUALITY).

All hopes of the customer are broken before the project starts.

Sad facts ! ? On average, the cost of the project exceeds In 2009 auction for technical support database budget for 50-100% (state order procedure) gave a price reduction (Edward Yourdon «Death March») with 720 million rubles to 295 million rubles (2,5 times) (Expert magazine № 41 dated 06.10.2009)

Sad facts ! ? On average, the cost of the project exceeds In 2009 auction for technical support database budget for 50-100% (state order procedure) gave a price reduction (Edward Yourdon «Death March») with 720 million rubles to 295 million rubles (2,5 times) (Expert magazine № 41 dated 06.10.2009) From the more than 8 thousand system projects, The total budget savings at the expense 16% met the deadline, budget, and led to the of the procedures for placing public expected results. Perform all other required orders amounted to 11.06 billion rubles conditions change. (Standish Group, 1996) (Economical Department of Government of Saint-Petersburg, 2009)

Sad facts ! ? On average, the cost of the project exceeds In 2009 auction for technical support database budget for 50-100% (state order procedure) gave a price reduction (Edward Yourdon «Death March») with 720 million rubles to 295 million rubles (2,5 times) (Expert magazine № 41 dated 06.10.2009) From the more than 8 thousand system projects, The total budget savings at the expense 16% met the deadline, budget, and led to the of the procedures for placing public expected results. Perform all other required orders amounted to 11.06 billion rubles conditions change. (Standish Group, 1996) (Economical Department of Government of Saint-Petersburg, 2009) World experience argues with Russian reality in state order.

How about the quality in these projects?

Thanks! Ivan Selikhovkin (project manager) income.post@gmail.com www.selikhovkin.ru skype: selikhovkin

Quality problems in IT-projects for non-commercial customers in Russia

by Ivan Selikhovkin on Feb 23, 2010

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Quality problems in IT-projects for non-commercial customers in Russia — Presentation Transcript