Mentoring and Empowering Volunteers
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Mentoring and Empowering Volunteers



Discussion of the value of the Volunteer Coordinator for Hospice and how to enhance hospice service for volunteers.

Discussion of the value of the Volunteer Coordinator for Hospice and how to enhance hospice service for volunteers.



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    Mentoring and Empowering Volunteers Mentoring and Empowering Volunteers Presentation Transcript

    • Leadership Skills: Mentoring and Empowering Volunteers Effective Electronic, Verbal, and Written Communications
    • Overview
      • About the Speaker
      • The Volunteer Manager’s Changing Role and its Importance
      • The Five R’s of Volunteer Coordinator Management
      • Effective Communication Systems
      • Conclusion
    • Margaret Snow [email_address] 607 218-2040
      • Hospice Volunteer since 2006
      • Other Volunteer Activities
        • Legislative committee to study broadband access for the underserved in Tompkins County
        • Treasurer and paddler for the Ithaca Dragon Boat Club
      • Realtor for 5 years
      • IT Manager for High Tech Computer Security Firms
      • IT and Computer Training for Staff and Law Enforcement Agencies
      • Facility Security Officer with Government Security Level of Secret
    • You Are Appreciated!!
    • The Volunteer Coordinator’s Changing Role
      • Then:
        • Recruiting
        • Training
        • Coordinating volunteer assignments
        • Collect volunteer reports
      • Now
        • Paying bills
        • Preparing budgets
        • Participating in strategic planning
        • Doing volunteer performance reviews
        • Gathering statistics for upper management
        • Dealing with regulatory compliance issues
    • Changes to the VC’s Role (Continued)
      • Now :
        • Volunteer appreciation activities
        • Community development and awareness activities
        • Volunteer procedures
        • Attending team meetings
        • Facilitating regular volunteer meetings
        • Board member
    • Five R’s of Volunteer Management
      • Relationship
      • Recruitment
      • Rewards and Recognition
      • Renewal (training)
    • Relationship
      • How They Cope: A Qualitative Study of the Coping Skills of Hospice Volunteers
        • Problem focused coping (seeking advice from Hospice organizational staff, friends)
        • Emotion-focused coping (talking with others, going to funerals)
        • Meaning-making through appraisal (religious beliefs, downward comparison)
        • Physical techniques (walking, deep breathing, playing with pets)
        • Most significant coping mechanism utilized for the volunteer was talking with the volunteer coordinator.
    • Rewards and Recognition Innovative Ways to Say “Thank You”
      • Make recognition personal and public when possible
      • Write an article for local newspaper
      • Recognize anniversaries with the organization
      • Personal notes you make from blank card stock
      • Quarterly coffee & donuts meeting
      • Personalized email
      • Get family members to write note or email to volunteer
      • Nominate a volunteer 50+ years old for the AARP Andrus Award (June 1, 2011 deadline)
      • Post kudos on Hospice Facebook page
      • Send an e-greeting card
      • 77 Ways to Recognize Volunteers by Bill Wittich
    • Renewal (Training)
      • Periodic training other than mandatory sessions
        • Set rights and expectations
          • Receive training, know who is responsible for their supervision, protected against any risks that arise from volunteer work, ability to refuse assignment, dress code
      • Boundary training
      • Understanding the Dying Process
      • HIPAA and HITECH requirements
        • Concerns about laptops, home-based computers, PDAs and smart phones
        • Hotel, library and other public workstations
        • USB flash drives, CDs and DVDs and external hard drives
        • Security is not a one-time project but an ongoing dynamic process that will create new challenges as the organization and technology changes.
    • Effective Communication
      • Communication needs to be
        • Adapted to the fastest way a volunteer can communicate
          • Texting
          • “ Personalized” mass emails (SendBlaster2, MailChimp, Outlook signature tool)
          • Facebook group (private)
          • Go Directly to Voicemail options (Verizon or Slydial)
        • Succinct
          • Especially important in written communications
    • Effective Communications Transmission of Volunteer Reports
      • Hi-tech Transmission of Volunteer Reports
        • Electronically via “cloud computing” systems such as Hospice Volunteer Association’s Patient Data Vault (PDV).
        • Email – must be “de-identified as truly anonymous information would be” It is then no longer EPHI (Electronic Protected Health Information)
        • Copy machines, fax machines, telephones are not included in rules for electronic transmissions
      • Low-tech Transmission of Volunteer Reports (Reminders)
        • Keep a stack of blank reports in your vehicle
        • Memory joggers – promotional items with organization’s name (something hanging from rear view mirror, pens)
        • Calendar or smart phone reminder