Success Story spot colors:
Café Coffee Day
Amalgamated Bean Coffee Trading Company Café Coffee Day at a glance:
Fully vertically integrated coffee company,
Limited (Café Coffee Day) is using SUSE Linux ® from growth to export
Enterprise Server Priority Support for SAP Applications Industry:
to ensure the highest possible levels of protection for Agriculture/Distribution/Retail
its ERP environment. This joint solution from Novell ®
Location:
India
and SAP provides peace of mind for Café Coffee Day Products and Services:
that its order management and logistics systems are SUSE Linux Enterprise Server
SUSE Linux Enterprise Server Priority
always up and running. Support for SAP Applications
Results:
Overview As the new ERP environment would be – Improved control over extended
Amalgamated Bean Coffee Trading Company critical to the smooth running of its business, supply chain
Limited (Café Coffee Day) is a fully integrated Café Coffee Day placed great emphasis on – Gained reliable, scalable ERP platform
coffee company, involved in every activity selecting the platform to run its SAP software with low cost of ownership
from growing coffee beans on its 5,000 acres —and in backing it with a comprehensive – Ensured round-the-clock priority
of plantations through harvesting, roasting, support package. support for entire solution stack
blending, exporting and retailing. Based in
India, the company runs the popular Café Solution
Coffee Day chain of retail outlets, now Café Coffee Day opted to run its SAP “Selecting SUSE Linux Enterprise
present in more than 640 locations. ERP application on SUSE Linux Enterprise Server as our operating system
Server, based on the operating system’s for SAP ERP gave us the required
Challenge price-performance, reliability and scalability. performance, reliability and scala­
Established in 1999, Café Coffee Day is a The ERP environment is hosted in data bility with low cost of ownership.”
fast-growth company operating across the centres managed by a third-party specialist
full spectrum of business activities in the and offers extremely high resilience. PSI Data Arvind Chaudhary
coffee sector, with operations throughout Systems customised the SAP software for Senior Manager–IT & MIS
India. To manage its complex and geograph- Café Coffee Day’s requirements, managed Amalgamated Bean Coffee Trading
Company Limited (Café Coffee Day)
ically dispersed business, the company had its rollout across the organisation, and
no packaged solution to handle production now provides support and maintenance
and supply chain management, so Café for SAP ERP .
Coffee Day looked for an integrated solution
that could support its continuing rapid growth. “The SAP software is based on Java,
and we knew that it ran particularly well
Following a review of ERP solutions from on UNIX*-like operating systems,” said
major global vendors, Café Coffee Day Arvind Chaudhary, Senior Manager–IT &
selected the SAP ERP application as the MIS, Amalgamated Bean Coffee Trading
best fit for its requirements, and chose to Company Limited. “Selecting SUSE Linux
work with Coconut Info System to deploy Enterprise Server as our operating system
and tune the solution. PSI Data System for SAP ERP gave us the required perfor-
later handled the migration from the original mance, reliability and scalability with low
Intel Xeon*-based platform to an Itanium- cost of ownership.”
based platform.

“In practice, SUSE Linux Enterprise Server has proven so reliable
that we have yet to test the quality or response times for the
Priority Support service!”
Arvind Chaudhary
Senior Manager–IT & MIS
Amalgamated Bean Coffee Trading Company Limited (Café Coffee Day) www.novell.com
To ensure effective support for the entire ERP ends of the working day, leaving no window
spot colors:
solution stack, Café Coffee Day selected of tolerance for system downtime. With SAP
SUSE Linux Enterprise Server Priority Support ERP software running on the ultra-reliable For More Information:
for SAP Applications, provided by Wipro* SUSE Linux Enterprise operating system and To read more customer
Infotech*. This joint support offering from backed by SUSE Linux Enterprise Priority success stories, visit:
Novell and SAP gives Café Coffee Day a Support for SAP Applications, Café Coffee www.novell.com/success
single support entry point, reducing com- Day can be sure that its business-critical
Contact your local Novell
plexity, accelerating problem resolution and functions are always available. Solutions Provider, or call
cutting the total cost of ownership. The solu- Novell at:
tion also provides seamless integration with “It’s good to know that our ERP environment
SAP Solution Manager into the SAP Global is backed by the combined support offering Australia
1-800-NOVELL
Support backbone. from Novell and SAP said Chaudhary. “In
,”
practice, SUSE Linux Enterprise Server has China
“SAP ERP plays a crucial role in helping us proven so reliable that we have yet to test (86-10) 6533 9000
to manage our internal operations and to the quality or response times for the Priority
maintain control over our extended supply Support service!” Hong Kong
(852) 2588 5288
chain,” said Chaudhary. “We cannot tolerate
any downtime for the SAP environment. The rollout of SAP ERP has helped Café India
With SUSE Linux Enterprise Server Priority Coffee Day to improve control over its 1-800-225777
Support for SAP Applications, we have full business operations, enabling the company
reassurance that this business-critical envi- to maximise supply chain efficiency and Japan
(81) 3 5740 4300
ronment will be up and running 24 x 7.” cut costs while simultaneously improving
the quality of service to its clients. The SAP Korea
The priority support subscription entitles software also provides detailed financial (82) 11 3131464
Café Coffee Day to 24x7 support for and management information for reporting
SUSE Linux Enterprise Server, together purposes, supporting more effective long- Malaysia
(60-3) 7722 6100
with unlimited service requests. Support term strategic planning and enabling
is provided by e-mail and by telephone, targeted growth. New Zealand
with target response times of four hours and 0800 441 671
one hour respectively. The subscription also “SUSE Linux Enterprise Server provides an
includes the SUSE Linux Enterprise Server economical, reliable and scalable platform Singapore
(65) 6395 6888
Fundamentals Training Kit at no extra cost. for SAP ERP said Chaudhary. “As Café
,”
Coffee Day continues on its rapid growth Taiwan
Results path, this scalability will help us to expand (886-2) 2737 0946
While Café Coffee Day does not yet have the business without disruption and without
operations in other time zones, many vital incurring significant additional costs for the Novell, Inc.
business activities take place at the extreme IT environment.” 404 Wyman Street
Waltham, MA 02451 USA
468-AP1260-001 | 08/08 | © 2008 Novell, Inc. All rights reserved. Novell, the Novell logo, the N logo and SUSE are registered trademarks
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