Issuetrak overview
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Issuetrak overview Issuetrak overview Presentation Transcript

  • The Secret Behind Exceptional Service
    One Solution for Your Issue Tracking, Service Desk, Customer Support and Process Management Needs
    Powerful Software. World Class Support. Outstanding Value.
  • Who is IssueTrak?
    • Founded in 1992
    • First version of IssueTrak released in 2000
    • 1700+ clients in 36 countries
    • Customer satisfaction rates over 95%
    • U.S. - based support and development
    Our Goal
    To help your organization more efficiently track issues, reduce costs, and ensure continuous improvement through effective process management.
    Our Mission
    To be our customers’ best software partner.
  • What We Do
  • Why Track Issues?
  • Our Customers
  • International Customer Locations
    Asia/Pacific
    Australia
    New Zealand
    Thailand
    Caribbean
    Aruba
    Barbados
    Bermuda
    Dominican Republic
    Jamaica
    Puerto Rico
    St. Lucia
    Europe
    Czech Republic
    Denmark
    Germany
    Netherlands
    Northern Ireland
    Scotland
    Spain
    Sweden
    Switzerland
    United Kingdom
    Central & South America
    • Costa Rica
    • Mexico
    • Venezuela
    Middle East & Africa
    • Ghana
    • Israel
    • Jordan
    • Nigeria
    • South Africa
    • United Arab Emirates
    North America
    • Canada
  • Powerful Software
    The IssueTrak Difference
    • High-quality software with extensive features, an impressive ease of use, and the flexibility to adapt to your organization.
    Fast Response Support
    • IssueTrak's award-winning Virginia-based technical experts quickly resolve any problems and consistently exceed expectations.
    Outstanding Value
    • Unlimited standard users, 55 free capabilities, unlimited issues, and flexible purchase options.
  • Issue Management
    Optimal issue management through simplified tracking, communication and resolution of issues.
    Process Management
    Continuous improvement through effective process management.
    Knowledge Management
    Capture and preservation of accessible institutional knowledge.
    Reports Management
    Actionable management data via a range of automated Reporting tools.
    IssueTrak Software Delivers
  • Powerful Software
  • Flexible
  • Technical
    The only technical limitations to the size of your system are the limits of the server’s capacity. According to Microsoft, SQL’s maximum capacity is the number of records it would take to fill 524,000 Terabytes of data.
    Licensing
    IssueTrak can scale with your business. There are no minimum license quantities to purchase. The number of free users or amount of issues on your system is unlimited.
    Scalable
  • Easy to UseConfiguration is easily done through checkboxes so no programming knowledge is required.
  • Easy to Map
    IssueTrak allows you to map:
    Complex organizational structures by:
    • Customers or Subsidiaries
    • Locations and Regions
    • Departments
    • Groups
    Processes
    Standard Procedures
    Ad-hoc Processes
    Approvals
    Complex hierarchies by:
    • Classes
    • Issue Types
    • Subtypes
  • Add-On ModulesAdditional tools that help streamline your process.
  • Technical Support
    Comprehensive and Accessible
    Unlimited telephone, email and web support
    All support services are US based.
    Quick Response Developer Team
    IssueTrak has a formal "Quick Response" group -- a team of Developers dedicated to providing a fast and integrated response to more complex technical or code-related issues.
  • IssueTrak Professional Services
    “IssueTrak is staffed by experts who helped us assess our operational needs and provided deployment, best practices and integration services.  Pro Services took our business personally.  They listened to us and delivered value.”
    DioneCarlock, Maricopa County
  • What Customers Say
    “I can honestly say that there is no software vendor I deal with that gives me the level of support and attention everyone at IssueTrak does. Thank you for all of your help and I look forward to bigger and better things from both your software and your company.   ”
    Donald Farland
    Raytheon
    “First, I really appreciate your teams’ support. No matter how small, insignificant, or critical, your support team treats each call respectfully and professionally. Knowing someone will respond in a timely manner and pleasantly is that ‘Nordstrom’ customer service we love here in Seattle.
     
    The software is running stable, strong and meets our expectations; a rarity in the software world! Everyone, from engineers to the callers are loving the new tool!
    Thanks again! Keep building a great product.”
     
    Dan Orme-Doutre
    Microsoft
    “My experience with IssueTrak has been wonderful. The product is easy to use and the support is great!”
    Norm Cushing
    University of Arizona
    “I am most impressed by everyone I have ever dealt with at IssueTrak.
    Terry Smith
    Verizon
  • IssueTrak Mobile
    Real-time data access
    Instant data synchronization
    Rapid service delivery
    Increased customer satisfaction
    Immediate deployment
    Nothing to install
  • Name:
    Title:
    Email:
    IssueTrak, Inc.
    249 Central Park Avenue
    Virginia Beach, VA 23462
    1.866.ISSUETRAK (866.477.8387)
    1.757.213.1302
    www.issuetrak.com
    Contact Us
    “I'm very satisfied. It's very simple and it helps me stay organized. "
    Project Manager
    Whittaker Controls
    “The IssueTrak solution has worked very well for us, it seems to be exactly what we were looking for. We really appreciate the fact the support, design team, and sales team has been very accommodating and responsive to our questions and requests. The customer service plays a large part in that satisfaction.”
    Lynette Holiday Michigan First Credit Union