The Secret Behind Exceptional Service<br />One Solution for Your Issue Tracking, Service Desk, Customer Support and Proces...
Who is IssueTrak?<br /><ul><li>Founded in 1992
First version of IssueTrak released in 2000
1700+ clients in 36 countries
Customer satisfaction rates over 95%
U.S. - based support and development</li></ul>Our Goal<br />To help your organization more efficiently track issues, reduc...
What We Do<br />
Why Track Issues?<br />
Our Customers<br />
International Customer Locations<br />Asia/Pacific<br />Australia<br />New Zealand<br />Thailand<br />Caribbean<br />Aruba...
Mexico
Venezuela</li></ul>Middle East & Africa<br /><ul><li>Ghana
Israel
Jordan
Nigeria
South Africa
United Arab Emirates</li></ul>North America<br /><ul><li>Canada</li></li></ul><li>Powerful Software<br />The IssueTrak Dif...
Powerful Software<br />
Flexible<br />
Upcoming SlideShare
Loading in …5
×

Issuetrak overview

560 views
448 views

Published on

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
560
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
5
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Issuetrak overview

  1. 1. The Secret Behind Exceptional Service<br />One Solution for Your Issue Tracking, Service Desk, Customer Support and Process Management Needs<br />Powerful Software. World Class Support. Outstanding Value.<br />
  2. 2. Who is IssueTrak?<br /><ul><li>Founded in 1992
  3. 3. First version of IssueTrak released in 2000
  4. 4. 1700+ clients in 36 countries
  5. 5. Customer satisfaction rates over 95%
  6. 6. U.S. - based support and development</li></ul>Our Goal<br />To help your organization more efficiently track issues, reduce costs, and ensure continuous improvement through effective process management.<br />Our Mission<br />To be our customers’ best software partner.<br />
  7. 7. What We Do<br />
  8. 8. Why Track Issues?<br />
  9. 9. Our Customers<br />
  10. 10. International Customer Locations<br />Asia/Pacific<br />Australia<br />New Zealand<br />Thailand<br />Caribbean<br />Aruba<br />Barbados<br />Bermuda<br />Dominican Republic<br />Jamaica<br />Puerto Rico<br />St. Lucia<br />Europe<br />Czech Republic<br />Denmark<br />Germany<br />Netherlands<br />Northern Ireland<br />Scotland<br />Spain<br />Sweden<br />Switzerland<br />United Kingdom<br />Central & South America<br /><ul><li>Costa Rica
  11. 11. Mexico
  12. 12. Venezuela</li></ul>Middle East & Africa<br /><ul><li>Ghana
  13. 13. Israel
  14. 14. Jordan
  15. 15. Nigeria
  16. 16. South Africa
  17. 17. United Arab Emirates</li></ul>North America<br /><ul><li>Canada</li></li></ul><li>Powerful Software<br />The IssueTrak Difference<br /><ul><li>High-quality software with extensive features, an impressive ease of use, and the flexibility to adapt to your organization. </li></ul>Fast Response Support<br /><ul><li>IssueTrak's award-winning Virginia-based technical experts quickly resolve any problems and consistently exceed expectations.</li></ul>Outstanding Value<br /><ul><li>Unlimited standard users, 55 free capabilities, unlimited issues, and flexible purchase options. </li></li></ul><li>Issue Management<br />Optimal issue management through simplified tracking, communication and resolution of issues.<br />Process Management <br />Continuous improvement through effective process management.<br />Knowledge Management <br />Capture and preservation of accessible institutional knowledge.<br />Reports Management<br />Actionable management data via a range of automated Reporting tools.<br />IssueTrak Software Delivers<br />
  18. 18. Powerful Software<br />
  19. 19. Flexible<br />
  20. 20. Technical<br />The only technical limitations to the size of your system are the limits of the server’s capacity. According to Microsoft, SQL’s maximum capacity is the number of records it would take to fill 524,000 Terabytes of data.<br />Licensing<br />IssueTrak can scale with your business. There are no minimum license quantities to purchase. The number of free users or amount of issues on your system is unlimited.<br />Scalable<br />
  21. 21. Easy to UseConfiguration is easily done through checkboxes so no programming knowledge is required.<br />
  22. 22. Easy to Map<br />IssueTrak allows you to map: <br />Complex organizational structures by:<br /><ul><li>Customers or Subsidiaries
  23. 23. Locations and Regions
  24. 24. Departments
  25. 25. Groups</li></ul>Processes<br />Standard Procedures<br />Ad-hoc Processes<br />Approvals<br />Complex hierarchies by:<br /><ul><li>Classes
  26. 26. Issue Types
  27. 27. Subtypes</li></li></ul><li>Add-On ModulesAdditional tools that help streamline your process.<br />
  28. 28. Technical Support<br />Comprehensive and Accessible <br />Unlimited telephone, email and web support<br />All support services are US based.<br />Quick Response Developer Team<br /> IssueTrak has a formal "Quick Response" group -- a team of Developers dedicated to providing a fast and integrated response to more complex technical or code-related issues. <br />
  29. 29. IssueTrak Professional Services<br />“IssueTrak is staffed by experts who helped us assess our operational needs and provided deployment, best practices and integration services.  Pro Services took our business personally.  They listened to us and delivered value.”<br />DioneCarlock, Maricopa County<br />
  30. 30. What Customers Say<br />“I can honestly say that there is no software vendor I deal with that gives me the level of support and attention everyone at IssueTrak does. Thank you for all of your help and I look forward to bigger and better things from both your software and your company.   ” <br />Donald Farland<br />Raytheon<br />“First, I really appreciate your teams’ support. No matter how small, insignificant, or critical, your support team treats each call respectfully and professionally. Knowing someone will respond in a timely manner and pleasantly is that ‘Nordstrom’ customer service we love here in Seattle. <br /> <br />The software is running stable, strong and meets our expectations; a rarity in the software world! Everyone, from engineers to the callers are loving the new tool!<br />Thanks again! Keep building a great product.”<br /> <br />Dan Orme-Doutre<br />Microsoft<br />“My experience with IssueTrak has been wonderful. The product is easy to use and the support is great!” <br />Norm Cushing<br />University of Arizona<br />“I am most impressed by everyone I have ever dealt with at IssueTrak. <br />Terry Smith<br />Verizon<br />
  31. 31. IssueTrak Mobile<br />Real-time data access<br />Instant data synchronization<br />Rapid service delivery<br />Increased customer satisfaction<br />Immediate deployment<br />Nothing to install<br />
  32. 32. Name: <br />Title: <br />Email:<br />IssueTrak, Inc.<br />249 Central Park Avenue<br />Virginia Beach, VA 23462<br />1.866.ISSUETRAK (866.477.8387)<br />1.757.213.1302<br />www.issuetrak.com<br />Contact Us<br />“I'm very satisfied. It's very simple and it helps me stay organized. " <br />Project Manager<br />Whittaker Controls<br />“The IssueTrak solution has worked very well for us, it seems to be exactly what we were looking for. We really appreciate the fact the support, design team, and sales team has been very accommodating and responsive to our questions and requests. The customer service plays a large part in that satisfaction.” <br />Lynette Holiday Michigan First Credit Union<br />

×