Life Contact Center

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Life Contact Center

  1. 1. w w w .a l h a ya t c c .c o m
  2. 2. • Life Contact Center founded in 2011 as aprivate limited company that operates aworldwide network of outsourced services,with huge numbers of seats operated by thecorporate office in Riyadh K.S.A.•Life Contact Center Works according toC.O.P.C Standards.
  3. 3. IncreaseCustomerloyalty –satisfaction.QOSRETURN ONINVESTMENT
  4. 4. We are working according to C.O.P.C Standards whichhave specific determinants :•All calls coming to the call center have to be answerwith 100% QOS .•AHT : The average handle time according to eachproject .•Ringing time less than 20 seconds.•Queue time (monitoring) >>> according to project policy•One supervisor for each 13 agents .•Quality control team listen to calls by 2% tell 5% for allagents
  5. 5. DecreaseManagerialheadacheCustomer nonsatisfactionCost
  6. 6. network Programmers CommunicationsOperationmanagerTeamleaderINBOUNDCALLSTEAMOUTGOINGCALLSTEAMQualitycontrolCEOTrainingI.T.
  7. 7. Communicationsystem•M.A.XData Base System•C.R.M
  8. 8. Communication system•M.A.X
  9. 9. Data Base System•C.R.M
  10. 10. Survey•C.O.DTelemarketing•CollectionReservations•Customer careHelp desk•Complains
  11. 11. Thank YouLife Contact CenterAhmed SalahSales supervisor+966564969292a.salah@alhayatcc.com

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