At2012 chennai powerof_inquiry_rajab

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At2012 chennai powerof_inquiry_rajab

  1. 1. The Power of Inquiry: Coaching Tips for You! Raja Bavani26-Oct-12 www.agiletour.com
  2. 2. What is the meaning of inquiry?• Inquire – seek information about something or do a formal investigation, explore, probe, investigate, examine, analyze, review, enquire• Inquiry – exploration, probing, investigation, examination, analysis, review, enquiry Effective inquiry consists of powerful questions!26-Oct-12 www.agiletour.com 2
  3. 3. Where can we learn the power of inquiry from?“If I had an hour to solve a problem and my lifedepended on the solution, I would spend the first 55minutes determining the proper question to ask, foronce I know the proper question, I could solve theproblem in less than five minutes.” - ALBERT EINSTEIN26-Oct-12 www.agiletour.com 3
  4. 4. Do you know the seven powers of questions?Questions1. demand answers2. stimulate thinking3. put us in control4. get people to open up Source: 7 Powers of Questions, Book authored5. give us valuable info by Dorothy Leeds6. lead to quality listening7. get people to persuade themselves26-Oct-12 www.agiletour.com 4
  5. 5. How can we learn more with this agenda?• Why powerful questions?• What are powerful questions?• How do we go about asking powerful questions?• How can we retain the takeaways, stay connected and share our coaching experiences?26-Oct-12 www.agiletour.com 5
  6. 6. Why powerful questions?Powerful questions• Initiate reflective and productive conversations• Surface assumptions• Generate enthusiasm and energy• Provide focus on attention and inquiry• Induce more questions26-Oct-12 www.agiletour.com 6
  7. 7. Which ones do you prefer?• Are we doing well in this iteration?• Which user story are you working on?• Did you do unit testing?• What does it mean to provide quality deliverables to our testers?• What risks exist that we have not thought of yet?• What is the possibility we see now?26-Oct-12 www.agiletour.com 7
  8. 8. How can we construct powerful questions? Why, How, Who, What When, Where Which, Yes/No questions26-Oct-12 www.agiletour.com 8
  9. 9. Do you know?• Sometimes ‘Why’, ‘How’, ‘What’ questions can be damaging!Examples:• Why do we have unfinished stories?• What makes our folks be on IM all the time?• How can we even think about such a bad design?26-Oct-12 www.agiletour.com 9
  10. 10. What can be a good set of examples?• Are we satisfied with the quality of code we deliver?• When have we been most satisfied with what we deliver? How did we accomplish that?• What is it about our way of writing code that you find most satisfying?• Why might it be that the feedback on our code quality has had its ups and down?26-Oct-12 www.agiletour.com 10
  11. 11. How about these?• As a team member how can you write high quality code so that we can meet our goal of delighting our customer?• With your experience in writing high quality code, how can we enable our team in writing similar code?26-Oct-12 www.agiletour.com 11
  12. 12. Why does the scope of your question matter?• How can we educate everyone in our organization in writing high quality code?• Why don’t you take ‘code quality’ as an initiative at our business unit level?• As a team member how can you write high quality code so that we can meet our goal of delighting our customer?26-Oct-12 www.agiletour.com 12
  13. 13. How do we read underlying assumptions?• Can we do something to produce good quality code? (assumes that nobody in the team has written good quality code)• How can we learn from the other project team about writing unit tests and adopting TDD? (assumes that nobody in your project can contribute)• Why is it not working? Why has it crashed? • Can you help me understand the situation? 26-Oct-12 www.agiletour.com 13
  14. 14. Which would you prefer?• Why do we receive these customer complaints? Who is responsible? What did we do wrong? Can someone explain?• What can we learn from our customer’s email and the current situation? What are the possible options do we have? How can we help each other and serve our customer better? Any ideas?26-Oct-12 www.agiletour.com 14
  15. 15. How about these?• How can we improve quality and do things faster as compared to the other team?• How can we collaborate with the other team and understand which of their practices will work for us and provide benefits?26-Oct-12 www.agiletour.com 15
  16. 16. How can we become collaborative coaches?• Collaboration can be nurtured through genuine questions• Genuine questions, when powerful will result in genuine answers• That is a virtuous cycle!26-Oct-12 www.agiletour.com 16
  17. 17. How about going through this checklist to formulate powerful questions?1. Is this question relevant?2. Is it genuine?3. What do we want to accomplish with this question? What kind of questions, conversations or emotions can be triggered when we ask this?4. Will this question invite fresh thinking/feeling?5. What beliefs and assumptions are hidden here?26-Oct-12 www.agiletour.com 17
  18. 18. What can be good additions to this list?6. Will this question increase our focus on problems and shortcomings? Or will this question generate hope, engagement, collaboration, action and new possibilities?7. Does this question leave room for new and different questions to be raised as the initial question is explored? Adapted from Sally Ann Roth Public Conversations Project c.199826-Oct-12 www.agiletour.com 18
  19. 19. What are the tips?• Prepare your questions• Eliminate the questions that are less powerful• Rehearse• Go through the checklist• Apply• Experience the process of inquiry and improve26-Oct-12 www.agiletour.com 19
  20. 20. What is your take on this session? Source: http://quotesandsayings.in/the-greatest-enemy-of-knowledge/#26-Oct-12 www.agiletour.com 20
  21. 21. Did we miss anything in our agenda?• Why powerful questions?• What are powerful questions?• How do we go about asking powerful questions?• How can we retain the takeaways, stay connected and share our coaching experiences?26-Oct-12 www.agiletour.com 21
  22. 22. Don’t we like to stay connected?LinkedIn: Raja BavaniTwitter: @rajabavaniBlogs: http://www.mindtree.com -> blogs http://www.blogs.mindtree.com http://se-thoughtograph.blogspot.com http://rajabavani.blogspot.com26-Oct-12 www.agiletour.com 22
  23. 23. Any questions? Are we ready for some action?26-Oct-12 www.agiletour.com 23
  24. 24. Thank You!26-Oct-12 www.agiletour.com

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