Principles of Marketing 2011 03

Marketing
Stephan Langdon, MBA, M Ed

Chapter Three
Analyzing the Marketing Environment

Analyzing the Marketing Environment
The Company’s Microenvironment
The Company’s Macroenvironemnt
Responding to the Marketing Environment
Topic Outline

The Marketing Environment
The marketing environment includes the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with customers

The Marketing Environment
Microenvironment consists of the actors close to the company that affect its ability to serve its customers, the company, suppliers, marketing intermediaries, customer markets, competitors, and publics

Actors in the Microenvironment

Top management
Finance
R&D
Purchasing
Operations
Accounting
The Company

Provide the resources to produce goods and services
Treated as partners to provide customer value
Suppliers

Help the company to promote, sell and distribute its
products to final buyers
Marketing Intermediaries

Types of Marketing Intermediaries

________ include resellers, marketing service agencies, and financial firms that help a company to promote and sell its offerings to its final customers.
Advertising agencies
Suppliers
Intelligence firms
Marketing intermediaries

Banks, insurance companies, and credit companies that aid in financial transactions are called ________.
financial intermediaries
marketing services agencies
physical distribution firms
positioning

Banks, insurance companies, and credit companies that aid in financial transactions are called _________.
financial intermediaries
marketing services agencies
physical distribution firms
positioning

Firms must gain strategic advantage by positioning their offerings against competitors’ offerings
Competitors

Publics
Any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives
Financial publics
Media publics
Government publics
Citizen-action publics
Local publics
General public
Internal publics

Financial, media, government, and citizen-action are several types of ________.
1. taxing authorities
2. legal departments
3. publics
4. marketing mix elements

A company’s ________ consists of its suppliers, marketing intermediaries, customers, competitors, and publics.
macroenvironment
microenvironment
business environment
marketing environment

The Company’s Macroenvironment

Demography is the study of human populations in terms of size, density, location, age, gender, race, occupation, and other statistics
Demographic environment is important because it involves people, and people make up markets
Demographic trends include age, family structure, geographic population shifts, educational characteristics, and population diversity
Demographic Environment

Changing age structure of the population
Baby boomers include people born between 1946 and 1964
Most affluent Americans

Generation X includes people born between 1965 and 1976
High parental divorce rates
Cautious economic outlook
Less materialistic
Family comes first
Lag behind on retirement savings

Millennials (gen Y or echo boomers) include those born between 1977 and 2000
Comfortable with technology
Includes
Tweens (ages 8–12)
Teens (13–19)
Young adults (20’s)

Generational marketing is important in segmenting people by lifestyle of life state instead of age

More people are:
Divorcing or separating
Choosing not to marry
Choosing to marry later
Marrying without intending to have children
Increased number of working women
Stay-at-home dads

Growth in U.S. West and South and decline in Midwest and Northeast
Moving from rural to metropolitan areas
Changes in where people work
Telecommuting
Home office
Divorcing or separating

Changes in the Workforce
More educated
More white collar

Increased Diversity
Markets are becoming more diverse
International
National
Includes:
Ethnicity
Gay and lesbian
Disabled

The baby boomer generation is made up of the period ________.
1. 1960–1971
2. 1946–1964
3. 1980s
4. 1920–1929

The baby boomer generation is made up of the period ________.
1. 1960–1971
2.1946–1964
3. 1980s
4. 1920–1929

Economic environment consists of factors that affect consumer purchasing power and spending patterns
Industrial economies are richer markets
Subsistence economies consume most of their own agriculture and industrial output
Economic Environment

Changes in income
Value marketing involves ways to offer financially cautious buyers greater value—the right combination of quality and service at a fair price

The “shop until you drop” mentality of the 1990s has been replaced with a more ________ approach.
“save all you can”
“value is key”
“don’t shop at all”
“splurge regularly”

Changes in Consumer Spending Patterns
Ernst Engel—Engel’s Law
As income rises:
The percentage spent on food declines
The percentage spent on housing remains constant
The percentage spent on savings increases

Natural environment involves the natural resources that are needed as inputs by marketers or that are affected by marketing activities
Trends
Shortages of raw materials
Increased pollution
Increase government intervention
Environmentally sustainable strategies
Natural Environment

There are three trends in the natural environment that marketers are monitoring. These are ________, ________, and ________.
shortages of raw materials; increased legislation; increased consumerism
the green movement; shortages of raw materials; increased pollution
increased pollution; increased government intervention; shortages of raw materials
increased consumerism; increased population; increased ethical expectations

Technological Environment
Most dramatic force in changing the marketplace
Creates new products and opportunities
Safety of new product always a concern

Political environment consists of laws, government agencies, and pressure groups that influence or limit various organizations and individuals in a given society
Political Environment

Legislation regulating business
Increased legislation
Changing government agency enforcement
Increased emphasis on ethics
Socially responsible behavior
Cause-related marketing
Political Environment

Which of the following is not one of the reasons business legislation is enacted?
To protect companies from each other
To protect companies from consumers
To protect consumers from unfair business practices
To protect the interests of society

In exercising their corporate social responsibility and building a more positive image, companies are now linking themselves to worthwhile causes. This is referred to as ________.
marketing mix
marketing concept
cause-related marketing
Engel’s Law

In exercising their corporate social responsibility and building a more positive image, companies are now linking themselves to worthwhile causes. This is referred to as __________________.
marketing mix
marketing concept
cause-related marketing
Engel’s Law

Cultural environment consists of institutions and other forces that affect a society’s basic values, perceptions, and behaviors
Cultural Environment

Persistence of Cultural Values
Core beliefs and values are persistent and are passed on from parents to children and are reinforced by schools, churches, businesses, and government
Secondary beliefs and values are more open to change and include people’s views of themselves, others, organization, society, nature, and the universe

People’s view of themselves
Yankelovich Monitor’s consumer segments:
Do-it-yourselfers—recent movers
Adventurers
People’s view of others
More “cocooning”
Shifts in Secondary Cultural Values

Yankelovich identifies consumer segments whose purchases are motivated by self-views. Two examples are _________ and __________.
Generation M; generation N
Refilled nests; do-it-yourselfers
Do-it-yourselfers; adventurers
marketing mix; positioning

People’s view of organizations
People’s view of society
Patriots defend it
Reformers want to change it
Malcontents want to leave it

People’s view of nature
Some feel ruled by it
Some feel in harmony with it
Some seek to master it
People’s view of the universe
Renewed interest in spirituality

A woman who drives a hybrid car, consistently recycles, and buys “earth-friendly” products is acting out her view of ________.
cost
non-profit organizations
others
nature

Which of the following are included in the major forces affecting a company’s macroenvironment?
Marketing mix, positioning, price
cultural, political/legal, economic
Marketing concept, goal setting, cultural
Baby boomers, minimum wage rates, product/service

Which of the following are included in the major forces affecting a company’s macroenvironment?
Marketing mix, positioning, price
Cultural, political/legal, economic
Marketing concept, goal setting, cultural
Baby boomers, minimum wage rates, product/service

Responding to the Marketing Environment
Views on Responding

A company has several options with regard to its marketing environment. A strong company takes a(n) ________ approach.
proactive
reactive
ingenuous
peaceful

A company’s macroenvironment consists of all of the following except ________.
demographic forces
economic forces
competitive forces
technological forces

Marketing
Stephan Langdon, MBA, M Ed

Principles of Marketing 2011 03

by Stephan Langdon

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