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Anagement m-roject-p-within-the-context-of-business-communication4408
 

Anagement m-roject-p-within-the-context-of-business-communication4408

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  • This is just a dip of the toe in the water. Budget forecasting could easily be a day-long session. Important points Spend time here, get as much information as possible Don’t skimp, but don’t inflate…build in some cushion and work with your Finance People. Get the CFO engaged.
  • Read and use the A
  • Process Responsibilities The project manager normally is responsible for defining and planning the project. This results in the completion of a Project Definition and a project workplan. Once the project starts, the project manager must successfully manage and control the work, including: Identifying, tracking managing and resolving project issues Proactively disseminating project information to all stakeholders Identifying, managing and mitigating project risk Ensuring that the solution is of acceptable quality Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management Defining and collecting metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable Managing the overall workplan to ensure work is assigned and completed on time and within budget To manage the project management processes, a person should be well organized, have great follow-up skills, be process oriented, be able to multi-task, have a logical thought process, be able to determine root causes, have good analytical ability, be a good estimator and budget manager, and have good self-discipline. People Responsibilities In addition to process skills, a project manager must have good people management skills. This includes: Having the discipline and general management skills to make sure that people follow the standard processes and procedures Establishing leadership skills to get the team to willingly follow your direction. Leadership is about communicating a vision and getting the team to accept it and strive to get there with you. Setting reasonable, challenging and clear expectations for people, and holding them accountable for meeting the expectations. This includes providing good performance feedback to team members Team building skills so that the people work together well, and feel motivated to work hard for the sake of the project and their other team members. The larger your team and the longer the project, the more important it is to have good team-building skills. Proactive verbal and written communicator skills, including good, active listening skills.  Multiple Roles Depending on the size and complexity of the project, the project manager may take on other responsibilities in addition to managing the work. For instance, the project manager may assist with gathering business requirements. Or they may help design a database management system or they may write some of the project documentation. Project management is a particular role that a person fills, even if the person who is the project manager is working in other roles as well. 
  • Describe key competencies that project managers must develop: Core function areas lead to specific project objectives (scope, time, cost, and quality) Facilitating function areas are the means for achieving project objectives (human resources, communication, risk, and procurement management) Knowledge function (project integration management) influences and is influenced by all other areas
  • Good Charter includes good scope! Put people in charge who have skills in leading and managing projects.
  • Pole the audience for examples Big Dig Project Fresh What constitutes at successful project? NOTE: I have removed all references to the word ‘business’ That seems a negative connotation to many, particularly in academic circles. EXAMPLE of POOR SCOPE : Let’s put in a new card reader system

Anagement m-roject-p-within-the-context-of-business-communication4408 Anagement m-roject-p-within-the-context-of-business-communication4408 Presentation Transcript

  • ANAGEMENT M ROJECT P within the context of Business Communication Işıl Keskin
    • IŞIL KESKİN
    • MBA, Phd (cont.)
    • [email_address]
  • T extbook & References
    • Gray, C., & Larson, E. , Project management – The managerial process , 3rd ed. , NY: McGraw-Hill , 2006     
    • Guffey,M . E. , Essentials of Business Communication , 8th ed. ,Nelson Education Ltd., 2009     
    • Bovee, Courtland L ., Thill, John V., Business Communication Today , 10th ed, Pearson ,   2009    
  • A walk through the session Objectives
    • To u nderstand the difference between what a project is and what it is not,
    • To define the role of project management ,
    • To d evelop a working knowledge of how to properly scope a project within the context of business communication skills for success .
  • Fortune Hotels & Resorts Case
    • Fortune Hotels & Resorts is the world's first international hotel brand with a worldwide portfolio of over 150 hotels in 65 countries, it has been welcoming frequent international travelers for more than half a century. A pioneer in the development of the hotel industry, Fortune Hotels & Resorts properties successfully blend consistent global standards with the distinctive cultures of their locations to deliver a truly authentic and local experience. The property has been operating in Turkey since 2007.
    • The project will be conducted in Eagean and Mediterrenean regions in Turkey .
    Objectives
    • To increase the total quality of the tourism industry
    • To incline the visitors ’ satisfaction in Turkey.
  • Fortune Hotels & Resorts Case
    • General Coordinator of the hotel chain – Mr. Christian Mauer,(Ass.Coordinator Ms. Jing Lee)
    • Human Resources Manager and the staff – Mrs. Ayşegül Kaya
    Authorities in charge Project Budget: 100.000 € Duration: 3 years Partnership
    • Boğazi ç i University Tourism Administration Department
    • TUROB- Association of the Tourist Hotelkeepers and Hotel Managers
    • NGO ’ s related to tourism
  • Fortune Hotels & Resorts Case
    • Do you think Fortune Hotels & Resorts study is an example of project? If yes, define a project and differenciate projects from other functions carried out in the daily operations of the organization?
    • Do you think the span of the project is designed effectively?Why or Why not?
    • Who are the stakeholders and the sponsor in this example?
    • Explain the steps of interpersonal communication with stakeholders in the very beginning of the project?
    • What might be communication conflicts in planning and executing phases of the project?
  • A project is a sequence of unique , complex , and connected activities having one goal or purpose and that must be completed by a specific time , within budget , and according to specifications . What is a Project?
    • A project is a temporary endeavor undertaken to produce a unique product or service .
      • Temporary – Definitive beginning and end
      • Unique – New undertaking, unfamiliar ground
    What is a Project? Temporary Unique Characteristics of Projects
    • Projects have common set of characteristics
    A target goal A defined time ( life span ) Cross organisational participation New or unique Cost and performance requirements Mastering Interpersonal Communication Group Discussions Types of Interviews
    • Direct Costs
      • Hardware
      • Software
      • Contractor fees
        • Estimated hours
        • Hourly Rates per contractor
        • Various contractor rates
      • Training
      • Other
      • TOTAL
    Project Budget
    • Indirect Costs
      • Y our employees’ time and effort
        • Estimated time on project
        • Estimated cost based on hourly rate
      • Other’s time and effort
      • Opportunity cost
        • What projects or tasks are NOT going to get done in order to get this project done?
    Year 1 Year 2 Year 3
  • Time Progress The Curve To Avoid! 70% to 80% of the time gone by About 30% of the work done
  • An event, an organization or a repetative,routine tasks I ndefinite duration (time) One team or one person task No constraints on time, cost or performance What a project isn’t …
  • Fortune Hotels & Resorts Case
    • Do you think Fortune Hotels & Resorts study is an example of project? If yes, define a project and differenciate projects from other functions carried out in the daily operations of the organization?
    • Do you think the life cycle of the project is designed effectively?Why or Why not?
    • Who are the stakeholders and the sponsor in this example?
    • Explain the steps of interpersonal communication with stakeholders in the very beginning of the project?
    • What might be communication conflicts in planning and executing phases of the project?
  • Figure 1 . Project Life Cycle (Gray & Larson, 2006, p6)
  • Fortune Hotels & Resorts Case
    • Do you think Fortune Hotels & Resorts study is an example of project? If yes, define a project and differenciate projects from other functions carried out in the daily operations of the organization?
    • Do you think the span of the project is designed effectively?Why or Why not?
    • Who are the stakeholders in this case?
    • Explain the steps of interpersonal communication with stakeholders in the very beginning of the project?
    • What might be communication conflicts in planning and executing phases of the project?
  • Figure 2. The significance of a project sponsor ( Gray & Larson, 2006 , p324)
  • Actors in Projects Writing proposals to stakeholders Asking for a meeting Designing and Delivering Oral and Written Presentations Managing Communication Conflict Interpersonal Communication
  • Fortune Hotels & Resorts Case
    • Do you think Fortune Hotels & Resorts study is an example of project? If yes, define a project and differenciate projects from other functions carried out in the daily operations of the organization?
    • Do you think the span of the project is designed effectively?Why or Why not?
    • Who are the stakeholders and the sponsor in this example?
    • Explain the steps of interpersonal communication with stakeholders in the beginning of the project?
    • What might be communication conflicts in planning and executing phases of the project?
  • Figure 3. Communication Network of the Actors ( Gray & Larson, 2006 , p314)
  • Figure 4. Dimensions of Project Management (Gray & Larson, 2006, p13) Managerial Writing Proposals Writing Reports Presentation Skills Group Discussions etc.
  • Fortune Hotels & Resorts Case
    • Do you think Fortune Hotels & Resorts study is an example of project? If yes, define a project and differenciate projects from other functions carried out in the daily operations of the organization?
    • Do you think the span of the project is designed effectively?Why or Why not?
    • Who are the stakeholders in this case?
    • Explain the steps of interpersonal communication with stakeholders in the beginning of the project?
    • What might be communication conflicts in planning and executing phases of the project?
  • Figure 1 Project Life Cycle (Gray & Larson, 2006, p6)
  • Lead Define Plan Monitor Complete Role of a Project Manager Manage Communication Conflict Understanding Cultural Diversity Negotiation HOW? Re-Plan Communicate C ommunicate
  • Process Responsibilities People Responsibilities
    • Project issues
    • Effective information flow (vebal, written)
    • P roject risk
    • Quality
    • Managing scope
    • Managing the overall work plan
    • Implementing standard processes
    • Establishing leadership skills
    • Setting expectations /goals
    • Team building
    Role of a Project Manager
    • Communicat ion skills
  • Integration Management Time Management Cost Management Scope Management Quality Management HR Management Risk Management Communication Management Project M anagement Framework
    • The next three knowledge areas are Facilitating Processes
    • Source: CHAOS Report by the Standish Group
    Project Success 53% Challenged 16% Success 31% Critical Failures Challenged Success
  • Customer Requirements satisfied/exceeded Completed within allocated time frame Completed within allocated budget Accepted by the customer Project Success 
    • Project Sponsorship at executive level
    • Strong project management
    • The right mix of team players
    • Good decision making structure
    • Good communication
    • Team members are working toward common goals
    Project Success
  • Scope Creep /not meet the targeted goal Poor Requirements Gathering Unrealistic planning and scheduling Lack of resources Project Failure! 
    • Failure to align project with organizational objectives
    • Unrealistic expectations
    • Lack of executive sponsorship
    • Lack of project management
    • Individual and group communication conflicts
    • Politics
    Project Failure
  • BIBLIOGRAPHY
    • Guffey,M . E. , Essentials of Business Communication , 8th ed. ,Nelson Education Ltd. ,2009     
    www.standishgroup.com (retrieved on 05 January,2010 Gray, C., & Larson, E. , Project management – The managerial process , 3rd ed. , NY: McGraw-Hill , 2006      Standish Group Caos Report http://
  • HANK YOU T