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From Victims to Partners - Engaging the Public
 

From Victims to Partners - Engaging the Public

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4 October 2011 - Ben Page presentation given to the RSA / Social Investment Business fringe event at the Conservative Party Conference 2011

4 October 2011 - Ben Page presentation given to the RSA / Social Investment Business fringe event at the Conservative Party Conference 2011

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    From Victims to Partners - Engaging the Public From Victims to Partners - Engaging the Public Presentation Transcript

    • From Victims to Partners... #rsaconf #cpc11 #TSIBconconf
    • From victims to partners – engaging the publicBen Page, Chief Executive, Ipsos MORIben.page@ipsos.com
    • Many think government has done too much... Q Please tell me to what extent you agree or disagree with the following statement. Strongly agree Tend to agree Tend to disagree Strongly disagree In recent years government and public services have tried to do too much, and people 31% 33% 13% 7%should take more responsibility for their own lives (Base: 512) I am worried that government and public services will do too 19% 31% 19% 8%little to help people in the years ahead (Base: 490) Base: 1,002 adults in Great Britain aged 16+. Split sample between the two statements. Fieldwork dates: 13-19 May 2010 Source: Ipsos MORI
    • Trust in politicians low, but...Q To what extent do you agree or disagree with the following statements? % Strongly agree % Tend to agree % Tend to disagree % Strongly disagree When it comes to the quality of local services it is time we stopped blaming the politicians 14 38 26 14 and started making the effort to sort things out for ourselvesSociety is not run to help people 11 31 35 12 like meIn general, the people in charge know best 4 27 39 26Base: All adults aged 15+ (1,001), fieldwork dates: 19 August – 25 August 2011 Source: Ipsos MORI
    • But ultimately thepublic support the “enabling state”,the “nanny state” and even the “nudging” state
    • So far trends in wrong direction Proportion who have given any unpaid help to non-relatives in the last 12 months Base: All valid responses from core sample in England (~8,000 surveyed per wave) Source: Citizenship Survey
    • Volunteering and giving on a downward slide - can explain by background characteristics… England% ofrespondents Informal volunteering in last 12 months Formal volunteering in last 12 months IMD Deciles (England) Base: England c.8,700 adults aged 16+ (Citizenship Study 2009/10)
    • General support forgreater involvement from the voluntarysector – especially in non-core services
    • Mixed views of private sector involvement - and lowawareness of voluntary/charity sector capabilities Private sector seen as efficient by some – But concerns about the impact of the profit motive Low awareness and misunderstanding of third sector role – Do they have the right skills? – Can volunteers really provide services?With the best will in the world, a A lot of services would obviously be bettervoluntary person is not as skilful if there was competition…but there has gotat the job as someone who was to be certain services that are provided noemployed and paid to do the matter what and don’t work for a profit,job, we would hope anyway. they have a conscience. Male, 65+, Kent Female, 16-24, London Source: Ipsos MORI/2020 Public Services Trust, 2010
    • Two in five don’t mind who provides health services as long as they are free of chargeQ To what extent do you agree or disagree with the following statement: “As long as health services are free of charge, it doesn’t matter to me whether they are provided by the NHS or a private company” Don’t know Strongly agree Strongly disagree 2% 13% 16% 41% 36% Tend to disagree 20% 28% Tend to agree Neither agree nor disagree 20%Base: 993 English adults 18+, interviewed face-to-face, 18-24 February, 2011 Source: Ipsos MORI /Nuffield Trust
    • Charities and not for profits are top-of-mind forcare 11Some charities and some private companies receive funding from government toprovide certain public services, such as healthcare services, care for the elderly,services for disabled people etc. Other public services are provided directly bypublic authorities such as the NHS or local councils. Of these three types ofservice provider, which one do you think would be BEST at… % Charities / NFP orgs % Private companies % Public authorities % Dont know Providing a caring and 53 11 18 17 compassionate service Understanding what 37 16 30 17 service users needBase: 1,001 British adults, 20-26 November 2009 Source: Ipsos MORI
    • Attitudes to best provider for quality of service are more mixed 12 Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at… % Charities / NFP orgs % Private companies % Public authorities % Dont knowProviding the best quality 29 27 25 20 of service for the moneyProviding a professional 21 29 30 19 and reliable service Base: 1,001British adults, 20-26 November 2009 Source: Ipsos MORI
    • …and charities / NFPs do need to fit into context ofwider service provision 13Some charities and some private companies receive funding from government toprovide certain public services, such as healthcare services, care for the elderly,services for disabled people etc. Other public services are provided directly bypublic authorities such as the NHS or local councils. Of these three types ofservice provider, which one do you think would be BEST at… % Charities / NFP orgs % Private companies % Public authorities % Dont know Deciding exactly what type of service should 25 16 39 20 be providedBase: 1,001British adults, 20-26 November 2009 Source: Ipsos MORI
    • Need to engage trusted public servants... Q. “For each, would you tell me whether you generally trust them to tell the truth or not?” % Not trust % Trust Doctors 8 88 Teachers 12 81 Professors 11110 74 Judges 17 72 Scientists 17 71 Clergyman/Priests 20 68 The Police 27 63 Television News Readers 26 62 Social workers 25 60 The ordinary man/woman in 25 55 Civil Servants 34 47 Managers in the NHS 45 40 Pollsters 37 39 Trade Union officials 46 34 Local councillors 57 31 Business Leaders 55 29 Bankers 62 29 Managers in local government 57 26 Journalists 70 19 Government Ministers 74 17 Politicians generally 80 14Base: 1,026 United Kingdom adults aged 15+, 10-16 June 2011 Source: Ipsos MORI/BMA
    • What the CJS said to the public under Labour Q. Which of these phrases best describes the way you would speak about the Criminal Justice System as a whole? % Be critical % Speak highly Overall 32% 19% Crown court 21% 26% CPS 24% 26% Probation 26% 24% Magistrates’ courts 28% 19% Prisons 44% 10% Police 49% 10%Source: Ipsos MORI, 2006Base: Wave 4 All staff within CJS agencies (2,402). Fieldwork: 1st June – 12th July 2006
    • Similarly, medical professionals got better paid and putthe boot into the NHS Critical Favourable Doctors 70% 3% GPs 71% 7% Practice nurses 47% 15% Hospital nurses 42% 10% NHS senior clinical managers 40% 23%
    • Finally - leaders or led?? Q Which of the following do you think is the bigger problem in Britain today? The public don’t respect 40% people in authority enough People in authority haven’tdone enough to deserve the 43% public’s respect Neither 13% Don’t know 4% Base: All adults aged 15+ (1,001), fieldwork dates: 19 August – 25 August 2011 Source: Ipsos MORI
    • Partners not Victims #rsaconf #cpc11 #TSIBConconF