• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Jens Knoblich
 

Jens Knoblich

on

  • 968 views

Jens Knoblich, Service Solutions Manager, Sodexo Zehnacker Healthcare

Jens Knoblich, Service Solutions Manager, Sodexo Zehnacker Healthcare
'Comprehensive service solutions for the Healthcare Industry'

Statistics

Views

Total Views
968
Views on SlideShare
968
Embed Views
0

Actions

Likes
1
Downloads
21
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Jens Knoblich Jens Knoblich Presentation Transcript

    • Com prehensive ser vice solutions for the healthcare 22nd March – National Hea lthca re Conferenc e , Dublin industryThis document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 1
    • Your quality of life today?What defines your experience of the National HealthcareConference? Transport to Hostesses at Quality ofconference center welcome desk coffee and food Qualified professionals This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 2
    • Quality of Daily Life in a Health Care FacilityWhat defines a hospital experience? Guest Food and - Central call center services nutrition - Patient transport Medical treatment - Sterilization - Clinical Technology Management Cleaning/Laundry - Laboratory services Facilities management: building and technical maintenance This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 3
    • A STRATEGIC OUTLOOK This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 4
    • Health care market challenges Political factors Demographic factors Economic Supply of Care factors Patterns (healthcare of disease systems) Technological factorsSocial/societal factors Demand for Care Availability of qualified labor Patient (population)consumerism While health care costs significantly rising This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 5
    • How to provide more while controlling costs? Partnering with an industry expert, who allows you to focus on your core business while they take care of the rest. A strategic, value-added and trusted partner to make a positive impact on business performance. This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 6
    • Understanding specific challenges…The 4 challenges of the health care market Increasing Competing chronic diseases to attract/retain and complex treatments best clinical staff Rising costs, Increasing reduced reimbursements patient consumerism mean decreasing margins Hospitals are under pressure to deliver more while controlling costs This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 7
    • … and strategic priorities of health care institutions " To reduce costs and balance my budget " " To increase quality and safety " " To be one of my country’s top ten Hospitals " " To be rated as an excellent employer " " To develop an international reputation " Specific challenges that require customized solutions This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 8
    • A VALUE-ADDED APPROACH This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 9
    • How a strategic partner can support health care performance Increasing Improving Improving Building Developing Reducingefficiency and patient nursing hospital new revenue cost and productivity satisfaction motivation reputation streams balancing and retention to be the best budget provider of quality of care This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 10
    • The route to costumized solutions Deep Diagnosis of current szenarioFull & joint understanding of outcomes Solution design Design Design Standardization Comprehensive Manage management Services to users Commitments on Support services for Deliver results and total cost client processes Technical support for equipment and infrastructures This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.
    • Optimizing health care institutions’ performance Improving the 3 key assets of an organization… Increased Enhanced Improvedpeople satisfaction, process quality, Infrastructure motivation and efficiency and and equipment effectiveness productivity utilization, reliability and safety Positively impacting financial and operational performance This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 12
    • Delivering tangible results and benefits Examples of outcomes Increased staff satisfaction Increased patient / visitor and motivation satisfaction People Heightened occupant Enhanced staff comfort Productivity Reduced absenteeism Ensured regulatory and staff turnover compliance Process Increased process quality Lowered operating costs and effectiveness Reduced carbon, energy, Maintained assets Infrastructure water and waste footprint functionality and safety and equipment Extended life of physical Lowered capital assets expenditure This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 13
    • Sodexo provides high-impact solutions for hospital performance Retail management Generic services Patient feeding Sterilization services Healthcare Cafeteria Laboratory services specific services Gift Shop/retail Biomedical cleaning Facility Management/ Hospital Core Engineering Bed management Activities Mail services Clinical technology management Linen and laundry Logistics Office cleaning (patient, materials) Guest hotel Service assistants Clerical staffDirect and immediate impact on client ’s business continuity This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 14
    • German Heart Institute Berlin, Germany CHALLENGES • Reinforce international • Retain and attract elite medical staff RESULTS • Generate cost effiency reputation for excellence • Attract patients from around the world SODEXO’S HIGH-IMPACT SOLUTION • More than 20 strategic Including core activity services such • A long-term partnership with services from patient as sterilization where quality is a shared common vision transport critical to technical maintenance MEASURABLE RESULTS • Highest medical standards • Improved hospital experience • Reduced operating costs 90% patients transported Guest house 100% booked Over €250K savings in transport in < 5 min., serving 1,000 international and sterilization services 5,000 boxes of surgical guests per year 52% savings in bed management instruments sterilized a week Internal call center for all staff members 10% savings in technicalCompliance: KTQ certification and to manage their requests efficiently maintenance Moody ISO 9001 certification for process This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 15
    • German Heart Institute Berlin, Germany This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 16
    • A TRUSTED PARTNER This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 17
    • Sodexo is a world leader in Quality of Daily LifeSolutions €15.3 bn REVENUES 380,000 EMPLOYEES 34,000 ON SITES 80 IN COUNTRIES SERVING 50 million CONSUMERS DAILY This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 18
    • Sodexo in the health care industry World leader in Q uality4,30060,000 80 40 o f Dailyhealth care institutions health care expert employees countries worlwide year’s experience Life So lutions solutions for improved hospital High-impact performance This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 19
    • Why Sodexo?An international High-impact Tangible results A long-term A strategic, network of solutions that linked to clients’ vision value-added health care contribute to strategic priorities and trusted specialists hospital partner performance The #1 service provider to health care institutions worldwide This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 20
    • T hank yo u !This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.
    • For more informationPlease contact Name Jens Knoblich Email jens.knoblich@zehnacker.de Telephone +49 30 45290 195 www.sodexo.com This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 22