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Jason Boyle

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Technology Innovation to improve productivity and collaboration in the Healthcare environment

Technology Innovation to improve productivity and collaboration in the Healthcare environment

Published in: Health & Medicine
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  • Presence: what's your availability; Video; integrated video communications, Voice – through the PC, device or handset, IM – chat, Data Sharing – desktop collaboration and sharing of information as well as one to many hosted meetings – i.e. web-ex, email integration: presence, meeting scheduling, voicemail, call control – direct your phone calls, mobility – take it anywhere and business process support – tying it into the actual business operations It is the integration of all real time services to speed up communication channels and provide better links between people, businesses and offices. Combine instant messaging, presence information, telephony, video conferencing, data sharing, call control, unified messaging and speech recognition all into one. To integrate those applications into business processes, giving individuals and teams the tools they need to communicate within the constraints of specific operational requirements. The extensible nature of UC allows IT architects to embed communication and collaboration capabilities throughout the suite of business process applications.
  • Extend the reach of medical services delivered from centres of excellence reduce human latency (defined as the time it takes for individuals or groups to exchange the information they need to address a given situation). In healthcare, this includes responding to a patient phone call, an alarm in a hospital room, or the need for a nurse or physician to contact a colleague to discuss patient care or schedule an appointment. A number of factors hamper these scenarios, including lack of integration among communication services and the lack of awareness of the availability of various people or departments to respond to a call. Using single points of data collation such as voicemail to inbox for easy tracking and access Using desktop video and integration with full video units for mulit-location training, record sessions for later download and re-use Through desktop and data sharing, more ad-hoc meetings and capability to share information Through syndication and meeting rooms effectively collaborate outside your organisation Integrate communications to common protocols and methods (i.e. VOIP, video, IM all using IP)
  • Building on the realtime aspect of unified communications there is also the supporting aspects of document collaboration and information management as well as point to point video and extending the likes of telemedicine carts to desktops. Also look at online collaboration on documents, multi-editing and so on
  • The user environment is comprised of five basic elements, the device that is used, the operating system that runs on it, the applications in the OS, the data we need to access and then how this is secured. Traditionally these environments were integrated at the device level – meaning that data could be stored locally. By adopting a virtualisation approach these elements can be separated, and in the simplest form the device made independent of the data and application with security controlled at the central point. This means that portable devices can be used to access data as they are not on the network and nothing is left behind – i.e. no footprint..,,,,,,,
  • Through a single point of control, IT can establish policy-based controls to manage user access to particular applications dependent on their location, the device they are logging in from, the time of day or from which network they are accessing the datacenter .
  • At the heart of improving communication and collaboration is making it mobile. This means taking everything on the traditional PC or Laptop and making it portable, accessible and up to date on mobile devices such as tablets and smart phones – Securely.
  • Regulation; or understanding the regulations could lead to avoidance of the subject – why risk it, leave it alone. Cost to implement may be an impediment, changing systems and network access control, (view this as an opportunity to enable as opposed to block and share the blocking funds) People have to trust the solutions, this is education and overcoming fear of new ways of working Security – paramount concern, need to ensure that its bullet proof Reliability – if patient care processes are dependent on this technology it has to be reliant Opening up mobile discussions will invariably bring up BYOD
  • Top line costs: Point solutions such as dedicated pager systems, legacy video conferencing etc Call costs by using VOIP, Internet and so on Travel through desk to desk video and enhanced communication to also support training
  • While there are probably many arguments for and against the hypothesis, some common ones are listed.
  • Interesting to note that tablets and smartphones are in the main chosen by the user – this leads to requirements for security and control – Heathcare can choose to ignore as a special case, but may find that technological advances are missed as a result.
  • Mention MDM and how important
  • The worldwide mobile health revenue1 is expected to reach about US$ 23 billion across all stakeholders – mobile operators, device vendors, healthcare providers and content/application players - by 2017.By 2017, the largest markets for mobile health services will be Europe and Asia- Pacific (APAC) with 30% market share each, followed by the developed markets of North America (USA and Canada) with 28% share. Latin America and Africa will comprise 7% and 5% share respectively. Among the various categories, Monitoring services will account for the largest share globally (approximately 65%), corresponding to about US$ 15 billionin 2017. 1Mobile health refers to the use of mobile communication and devices for providing healthcare services or achieving health outcomes. The mobile health market, calculated here, includes charges paid for mobile calls, data connectivity, VAS (value-added services such as SMS/USSD/IVR), license/usage fees for applications, and special devices with mobile connectivity (e.g. for monitoring). It does not include the expenditure on smartphones or ordinary mobile phones. It also excludes services that are not closely associated with healthcare delivery and can be used in other industries as well. Pwc feb 2012
  • As the overwhelming majority of healthcare expenditure in the developed world is through formalised reimbursement mechanisms (typically funded by governments, insurers or employers), commercial sustainability and success is dependent on Mobile Health stakeholders understanding in detail how such systems work.
  • Care innovation, safe patient systems, polycom If Telehealth is the ‘delivery of health-related services and information via telecommunications technologies.’ This term, by design, encompasses health and wellness, rather than medicine only. Telehealth can include anything from diagnostics to biometric measurements. Some would even argue bathroom scales and heart monitors are part of ‘telehealth’ as these devices deliver information that could sync with your PHR. Telemedicine, a more narrow term, is defined as clinical medicine transferred through interactive media to consult, perform or report medical procedures and examinations. This includes health professionals chatting about a case over the phone or videoconferencing, Skype consults between physicians, and e-visits between physician and patients and companies like American Well which allows consumers to connect with physicians on demand whenever they have a health need, from their home or office. John Moore explained that mHealth refers to the execution of healthcare and medicine performed on mobile, though not necessarily internet-equipped, devices like iPhones and iPads. Telemedicine is an ever-present part of mHealth, because telemedicine requires mobile devices
  • Transcript

    • 1. Technology Innovation toimprove productivity andcollaboration in theHealthcare environment.Tuesday 26 March 2013
    • 2. Introduction Jason Boyle (jboyle@pfh.ie) Director – Technology Solutions & Portfolio PFH Technology Group National Provider of ICT Technology Solutions Topics for today Unified Communications & Collaboration Solutions Taking it mobile The BYOD Debate
    • 3. Technologies
    • 4. Unified Communication and Collaboration solutions
    • 5. What is unified communications Integration of different communications and collaboration solutions such as voice, video, conferencing, document portals and messaging into user interfaces accessible across computers, stationary and mobile devices
    • 6. .
    • 7. Unified Communications – case study . Source: Guardian Professional: Feb 2011
    • 8. Unified Communications – case study . Source: Polycom press release: July 2012
    • 9. Collaboration Solutions
    • 10. Virtual Client Solutions
    • 11. Virtual Client Solutions
    • 12. Virtual Client Solutions in Healthcare
    • 13. Complete the picture and take it mobile
    • 14. Mobility The concepts discussed so far need to be mobile to be truly effective
    • 15. Challenges
    • 16. How can I increase productivity?
    • 17. How can I reduce cost?
    • 18. The BYOD Challenge for HealthCare
    • 19. BYOD – Bring Your Own Device • Hypothesis – HealthCare cannot have BYOD
    • 20. BYOD – Bring Your Own Device Source: http://www.networkworld.com/news/2012/102612-mobile-device-management-gartner-263724.html
    • 21. BYOD – Bring Your Own Device
    • 22. BYOD – Bring Your Own Device
    • 23. BYOD – a case study . Located in Ontario, Canada, Hamilton Located in Ontario, Canada, Hamilton Health Sciences is aafamily of six hospitals Health Sciences is family of six hospitals and aacancer centre that comprise aatotal and cancer centre that comprise total of 1,200 beds. The organisation also of 1,200 beds. The organisation also provides many outpatient services and provides many outpatient services and centres. Hamilton Health Sciences cares centres. Hamilton Health Sciences cares for more than 2.3 million residents and for more than 2.3 million residents and Source: Citrix Whitepaper employs approximately 10,000 people. employs approximately 10,000 people.
    • 24. TeleHealth, Mobile Health, TelemedicineTuesday 26 March 2013
    • 25. TeleHealth – The Challenges
    • 26. PFH Helping to enable TeleHealth
    • 27. Thank you.www.pfh.ieJboyle@pfh.ieinfo@pfh.ie

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