Dr Mary Browne, QPS Division lead for QA+I Resources, HSE
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Dr Mary Browne, QPS Division lead for QA+I Resources, HSE

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The Quality agenda for safer and better Healthcare in General Practice/Primary Care

The Quality agenda for safer and better Healthcare in General Practice/Primary Care

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Dr Mary Browne, QPS Division lead for QA+I Resources, HSE Dr Mary Browne, QPS Division lead for QA+I Resources, HSE Presentation Transcript

  • An Adventure in Quality Improvement Dr. Mary Browne Quality and Patient Safety Division National Primary Care Conference 2013
  • Defining Quality • Institute of Medicine – Safety, Effectiveness, Equity, Timeliness, Efficiency, Patient-centredness • NHS Scotland - Person-centred care, Safe care, Effective care
  • National Standards for Safer Better Healthcare Quality Dimensions Capacity and Capability Dimensions
  • Manpower Issues Diminished Resources Current Pressures Frustration with Teams Fragmentation Extra workload Media attention
  • Not starting from Scratch Delivering Safe, Quality Care Continuity of Care Excellent Access Highly trained, Supported Staff Quality improvement initiatives and work ICT Systems
  • Approaching the National Standards • Our National Quality Standards • Making the Standards work for you • Frame quality improvement work • Team work
  • “Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.” Winne the Pooh A.A. Milne,
  • Quality Continuum Levels of Quality QA+I Resources: http://www.hse.ie/eng/about/Who/qualityandpatientsafety/Standards/qaandImprovement/qaanditool/qaanditoolpdfs.html
  • Where to focus? Listen to staff Foster development and growth Listen to and empower patients Assess and Measure Quality Person-Centred Care and Support Effective Care and Support Safe Care and Support Better Health and Wellbeing QI skills and knowledge Embrace Transparency
  • Thank You And will you succeed? Yes! You will, indeed! (98 and ¾ percent guaranteed.) Oh the places you’ll go, Today is your day! Your mountain is waiting. So…get on your way! Dr. Seuss