Digital Workplace Framework
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Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges

Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges

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Digital Workplace Framework Presentation Transcript

  • 1. DIGITAL WORKPLACEFRAMEWORKEnterprise 2.0 SummitParis, 20.02.2013Stephan Schillerwein, Research Principalsschillerwein@infocentricresearch.com, @IntranetMatters
  • 2. The 1st Misconception about Digital WorkplacesDigital Work2 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 3. Digital -Place 3 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 4. Outline of the talk Why? What? How?4 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 5. Business Case5 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 6. Focus of the past: FunctionalityEvery system has its role to play ... Intranet Email Collaboration ... • Function A • Function C • Function E • ... • Function B • Function D • Function F • ... • ... • ... • ... • ...6 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 7. … which got us here … Economy Organizational U.S. economy loses $900b performance down by 29% to $1.5t a year underperformance in dealing UK economy loses with complexity £67b a yearEmployees More than half of Searching takes up to 2 hours 70% of customer agents information needed not per day lack information searchable Important information hard to find for 1 in 2 1 in 3 searches not Hidden cost $14k per 25% time loss due successful employee/year to overload Management 63% make critical information not 86% not prepared for decisions w/o being available in time information risk issues informed 1 in 2 lacks cross- 1 in 2 managers 40% use wrong overloaded with organizational information information information 7 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 8. Questions we never seemed to ask• «What is the nature of work in a post-industrial age?»• «How do we deal with resources that we have in over-abundance?»• «What tasks matter most for the success of our company?» Picture credits: Long Tail: http://commons.wikimedia.org/wiki/File:Long_tail.svg8 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 9. Market differentiators in the 21st century Key success factors are based on core capabilities• Innovation• Collaboration Customer• Networking Relationship• Projects• Transformation• Agility• Productivity• Process- Improvement Operational Product Excellence Leadership• Ability to Change• Creating Culture• Deriving value from information• Learning organisation Employee• ... Relationship 9 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 10. Information Work Generic, collaborative, knowledge intense, creative, analytic, ... information-related tasks (that are generally left to their own fate)10 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 11. Information Work, ca. 2013 Picture credit: http://en.wikivisual.com/index.php/20th_century11 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 12. Scope Picture credits: «Old Toolbox» by Neerav Bhatt, http://www.flickr.com/photos/neeravbhatt/5301713701/12 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 13. Date of retrieval: 11.03.201313 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 14. “A virtual workplace is a workplacethat is not located in any onephysical space.”http://en.wikipedia.org/wiki/Virtual_workplace
  • 15. The 2nd Misconception about Digital Workplaces Digital Workplace = Intranetplus15 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 16. From the perspective of the employee and his tasksA Digital Workplace is the enablingtechnology for new ways ofworking that bring out the best inpeople – individually, in teams andentire organizations – for a post-industry age
  • 17. The Scope of the Digital WorkplaceAn Overview of the core that covers the type of work that matters Generic CORE Services Specific CORE Services GENERIC PROCESS SUPPORT SPECIFIC PROCESS SUPPORT Workflows (BPM) Dashboards Customer Related Processes Case Management Self Service Processes Product Related Processes PROJECT MANAGEMENT Employee Related Processes Project planing Project Portfolio Management Project delivery Operational Excellence Related Processes WORKING TOGETHER … Collaboration, Communities, Messaging & Profiles & Networking , Ideas & Innovation, Conferencing, Social Media Decission support, Issue Management INFORMATION MANAGEMENT Content Management, Forms & List Document & Records Management, Management, Media Asset Management Paper In-/Output, eLearning Employee Control Centre Activity Management Universal Inbox Infrastructure & Cross-system functions Roles & Rights Management Search Analytics & Reporting Personalisation Intelligent Filtering Custom Development Channels & devices Meta- & Masterdata Management Integration of Applications17 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 18. Digital Workplace Strategy Radarchart18 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 19. From basic Intranets to the Digital Workplace An Intranet & Digital Workplace Maturity Modell Mid-/long- term Vision Industry Stages 4 and beyond: average Innovators Full Digital WorkplaceBusiness Value • Holistic process Stage 3: support throughout and beyond the Basic Digital Workplace organization • “Meta functionality” • Advanced Social (e.g. Social, Collabor- Stage 2: Collaboration ation, …) integrated in Extended Intranet • Advanced integration all components & applications • Context and intelligent • Basic Social Media & • Strong people profiles filtering Collaboration • Advanced and more • Near seamless Stage 1: • Generic process specific process integration support support, e.g project, Basic Intranet • Universal Inbox • Extended people innovation and front- • Continual reshaping of profiles line management • News • Enterprise search the organization • Enhanced applications • • Information library • Support any kind of Change, Culture & & Integration • Employee self-service information Engagement driver • Personalization • • Simple applications • … Maturity … Focus Providing Information Enabling generic Specific Work Support Business Transformation Interaction Portal Other, specific Collaboration Techno- logies Documents Search Content 19 Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
  • 20. InfocentricReshaping Digital, Transforming BusinessInfocentric is an innovative consulting, software and research companybased in Baden, Switzerland. From intranets to digital workplaces,from corporate websites to cross- and multichannel communication, fromcollaboration to enterprise content management – a team of 45 employeescovers the entire spectrum of information management and online media.As a dynamic, mid-sized consulting company with highly experiencedand dedicated specialists, Infocentric has helped 100+ satisfied customers,medium and large and across all industries.Our professional services reflect the full project lifecycle ranging fromstrategy definition, conceptual design to usability, governance, architecture,implementation and control of digital instruments under operationalconditions.20 Company Presentation | Sales | January 2013
  • 21. THANK YOU.Infocentric Research AGStadtturmstrasse 10CH-5400 Badent +41 56 210 01 20f +41 56 210 01 21infocentricresearch.com