The Best Intranets in Europe

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Presentation held at the Intranet Global Forum in New York on 25.10.2013 - includes a benchmark of Intranets by continents based on data of the Worldwide Intranet Challenge

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The Best Intranets in Europe

  1. 1. New York 25.10.2013 Stephan Schillerwein stephan@schillerwein.net www.schillerwein.net www.intranet-matters.de @IntranetMatters The Best Intranets in Europe Intranet Global Forum 2013 – Session «J» 1
  2. 2. Intranet Digital Workplace Work Business Modell Market Digital Business Transformation – Enterprise Design – Future of Work - … Photo credits: «kellerabteil», http://www.flickr.com/photos/kellerabteil/4229297126/ 2
  3. 3. Talk outline Best (?) Benchmarking the Continents Typical European Issues Lessons Learned 3
  4. 4. Photo credits: «Small», http://www.flickr.com/photos/small/73084669/ 4
  5. 5. About Stephan Schillerwein       15+ years of experience in Digital Media and Information Management, specializing in Intranets, Social Collaboration and the Digital Workplace 100+ projects at 50+ organizations of all sectors & sizes Formerly Online and Intranet Manager at several large enterprises and Director of the Intranet Benchmarking Forum Business computer scientist – speaks language of “both sides” Author, conference speaker, jury member, blogger, … Partner of the Worldwide Intranet Challenge Intranet & Digital Workplace Advisor Project Focus:  Vision & Strategy  Coaching & Enabling  System evaluation  Intranet Methodology  360° Intranet Assessment  Findability  Lean specification  Organisational Concepts  … 5
  6. 6. I’m also a collector of … Intranet Names Intranet Cases Studies Digital Workplace Maturity models … All on http://www.intranet-matters.de/ 6
  7. 7.  BEST (?) 7
  8. 8. Source: MAN Diesel 2012, http://www.youtube.com/watch?v=PN1IyDvyA2o 8
  9. 9. Photo credits: Upendra Kanda, http://www.flickr.com/photos/ukanda/4455286483/in/photostream/ 9
  10. 10.  Some (personal) Favourites 10
  11. 11. Barclays Source: Digital Workplace 24, 2013 11
  12. 12. StoraEnso Source: Intranet Reloaded, 2013 12
  13. 13. Tieto Source: http://www.digitalworkplacegroup.com/2013/05/14/screenshots-tieto-has-most-operational-intranet-youve-ever-seen/ 13
  14. 14. Cowi: Project support Source: i2 Summit, 2012 14
  15. 15. Bosch: Who can help me with … ? 15
  16. 16. Heineken: Social Learning Credits: SmallWorlders 16
  17. 17. SAP: Finding expertise Source: SAP, 2010 17
  18. 18. Enter: Gamification Source: Digital Workplace 24, 2013 18
  19. 19. 19
  20. 20. ScreenshOts beyond This Point 20
  21. 21.  BENCHMARKING THE CONTINENTS 21
  22. 22. And the winner is … 102.46 98.01 96.12 92.33 ASIA EUROPE UK NTH AMERICA Based on 176 organisations who benchmarked their Intranets from an end-user perspective, 10-2013 22
  23. 23. But it needs being put into perspective 146.216 96.12 102.46 98.01 92.33 64.898 ASIA EUROPE UK NTH AMERICA WORST BEST Based on 176 organisations who benchmarked their Intranets from an end-user perspective, 10-2013 23
  24. 24. Home of the Top 10 WIC-Intranets 1. USA (East Coast)  Weston Solutions 2. Continental Europe  Milan Chamber of Commerce 3. Asia/Pacific  Queensland Investment Corp 4. Middle East/Africa 5. Asia/Pacific 6. Middle East/Africa 7. USA (East Coast) 8. Asia/Pacific 9. USA (Central) 10. Central/South America 24
  25. 25.  TYPICAL (EUROPEAN) ISSUES 25
  26. 26.  Multi-language 26
  27. 27. Photo credits:Catholic Church England and Wales, http://www.flickr.com/photos/27340278@N03/8571172529 27
  28. 28. Sounds familiar? Do you have a company language? Yes Does everbody speak, read and write it fluently? No 28
  29. 29. No simple solutions Budget • Provide budgets for translation • Offer free language education • Both on global and local levels New Role • Content Curators • Both on global and local levels Metadata • Multi-language thesaurus as backbone • Enity extraction and tag suggestions Perspective • Bottom-up logic (instead of a «homepage»-centred view) • Language on object (instead of «on page») • Make people and competencies findable • Let people decide whether they want to use «google translate» (they do anyway) 29
  30. 30.  Worker’s Councils 30
  31. 31. Photo credits: Jason Liu, http://www.flickr.com/photos/kirualiu/6955840377/ 31
  32. 32. Zeitgeist ? 32
  33. 33. FahrvergnUgen ?? 33
  34. 34. GummiBÄrchen ??? 34
  35. 35. Photo credits: Noema Pérez , http://www.flickr.com/photos/intercultura/2341487484/ 35
  36. 36.  LESSONS LEARNED 36
  37. 37. New Drivers of Excellence 1 Take a strategic design approach 2 Stop your Intranet projects 3 Get to the right level of technology-orientation 4 Stop ignoring the #1 problem for end-users 5 Adapt your “specification” to the new realities 6 Get real about social 7 Re-think your stakeholders 37
  38. 38.  … but don’t forget the #1 key Stakeholder 38
  39. 39. «We need nothing short of a revolution in the way we communicate!» - CEO of a global manufacturing company 39
  40. 40. «Our future is increasingly shaped by public opinion. If we want to be part of this, we first must learn how this works internally.» - CEO of a not-for-profit organisation 40
  41. 41. Continental: Real Core Values … that support an culture of Social Collaboration 41
  42. 42.  TO SUM UP 42
  43. 43. Source: http://www.wallpaperlibrary.net/12261/2013/albert-einstein-wallpapers-quotes/albert-einstein-wallpapers-quotes-2/ 43
  44. 44. Thank you ! Taking the next step in Digital Transformation - together 44
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