A Day in the Life of an Intranet: Heather Jenkins - HR Manager

A Day in the Life of an Intranet“A Day in the Life of an Intranet” is a blog post series by Rachel Lai of Intranet Connections that explores how employees at the fictional company West Coast Savings Credit Unioninteract with their intranet, The Buzz, during the course of a day in the office.
Heather Jenkins
HR Manager

Heather Jenkins
Heather Jenkins is the HR Manager and oversees 3 content managers for The Buzz Intranet at West Coast Savings Credit Union.

9:23am
Heather is currently fiddling with her laptop in the 3rd floor conference room and mumbling under her breath. She has an intranet meeting starting in 7 minutes and her laptop and the projector in the conference room refuse to cooperate with her.

Welcome to the BuzzThe intranet site for West Coast Savings Credit Union
Heather quickly opens her laptop to bring up The Buzz Intranet

Intranet Chat on the Home Page
Heather thanks the stars above for the “Chat to Your Support Techs” box on the home page. Brent Myers, a fellow Communications team member, contributed that idea in the intranet suggestion box to help reduce call volumes on the IT help desk, and it’s in times like these when the intranet chat comes in handy.

Instant Messaging
Heather notices her buddy Jack online for the Support Techs
She clicks on his name to open a chat window
Then types in her message

Instant Messaging
Jack responds immediately and Heather breathes a sigh of relief knowing that help is on the way.

A Day in the Life of an IntranetA Day in the Life of an Intranet is a blog post series by Rachel Lai of Intranet Connections that explores how employees at WCSCU interact with their intranet, The Buzz, during the course of a day in the office.
Subscribe to http://blogs.intranetconnections.com to receive the next post in the series

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A Day in the Life of an Intranet: Heather Jenkins - HR Manager

by Intranet Connections: Social Intranet Software

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