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Case Ericsson: How governance helped us
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Case Ericsson: How governance helped us

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Presented by Annika Appeltofft 21 May at Intranätverk 2014 in Gothenburg, Sweden.

Presented by Annika Appeltofft 21 May at Intranätverk 2014 in Gothenburg, Sweden.

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Case Ericsson: How governance helped us Presentation Transcript

  • 1. How governance helped our transition Annika Appeltofft Internal Communications Ericsson Group Function Communications
  • 2. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 2 Our intranet is for all employees 187 ~80%44% languages are spoken by our employees of our employees have access to our intranet* of our employees are under the age of 35 114 000 employees 180 countries * Approximate number, some groups have limited access, some FFO have no access Organization -  11 Regions -  4 Business Units -  8 Group Functions
  • 3. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 3 THREE PARTS OF INTRANET COLLABORATION Social sites (Ericoll, MyNet, wikis) Video collaboration, various apps GLOBAL SEARCH TOOL Search across platforms and applications MANAGED CONTENT Global, open entry point for all of the Ericsson workforce world wide Strategies, Processes, Tools, News
  • 4. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 4 The journey… 2010/11 2012 2013 2014… -> …has just started Silos & redundancies Difficult to update Costly & inefficient Limited Governance Project start up Change process starting Governance Framework outline “Change Driver” Web Manager as Job Role Transition fully ongoing Last “big” functional release Change process increasingly decentralised Web Managers very active
  • 5. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 5 We were about to Turn the pyramid Managing this change process – requires a fully implemented governance model Content displayed based on user profile Broad user view Sender oriented
  • 6. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 6 ›  Not dependent on: – Organization – Geography – Content Management System ›  Possible to implement – At all levels in the organization – In different sizes of units ›  Same individual can have several roles/responsibilities simultaneously ›  Can belong anywhere in the organization Requirements on governance framework FLEXIBLE SCALABLE INDEPENDENT
  • 7. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 7 Web Manager Content Owner Internal Stakeholder Intranet Owner Owner internal.ericsson.com Developer Team Global Web Manager Web Editor Support/Advice Target group needs/ Content Steering Reflected across org world wide Established Roles
  • 8. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 8 Established forums Board for Managed content -Meet quarterly -Driven by comms Web Managers Forum -Meet monthly 2x1,5 h / month -Online meeting -Global WM drives Intranet board -Meet quarterly -Driven by comms Core Workgroup -Meet bi-weekly -Global WM Driver All forums are cross functional & Cross0rganisational
  • 9. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 9 The “machinery” Intranet Board Board for Managed content Web Managers Forum Core workgroup Editors, Content owners Global Web Manager Developer Team
  • 10. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 10 Governance From 2012-2013 Feb Governance Framework Rev A Approved April Internal Stakeholders & Web Managers top level appointed 2012 June Web Managers Forum no 1 2013 June 10-15 Web Managers appointed GOVERNANCEFUNCTIONAL Sep News governance established Feb Common Intranet header September News and events March Employee Service Nov Unit pages Nov Web Managers Forum no 18
  • 11. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 11 2014 so far 2014 Q1 Governance Framework Rev B Approved GOVERNANCEFUNCTIONAL Q1 Project close down Line org taking over 25 “Top” Web Managers globally (+ 25 very active) ~1500 Web Editors globally ~1500 persons trained so far Functional Roadmap Agile development
  • 12. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 12 Learnings from a governance perspective Managing Change Cross organizational with active members, mandate to take decisions Full time Change Manager Web Manager established as Job Role Recurring Forums with a Forum Driver
  • 13. how governance help us in our transition_SemiFinal | Public | © Ericsson AB 2014 | 2014-05-18 | Page 13 What’s next? -  Continue functional and governance roadmap -  Intensify local activation -  Evaluate and act accordingly “There is no finish line”