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This session would discuss integration issues faced with two industry standard products -- one being SaaS enabled CRM software. This session will demonstrate how organizations can make use of Web services API offered by the SaaS tool, extracting inserted / updated objects, and then transferring these changes on to third party tools and recording them in the form of issues. Finally, the session will demonstrate how the communication can be achieved in two ways, from CRM tool changes that are captured and reflected on third party tools and vice versa.
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