Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

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For companies to be able to exploit true value from Enterprise 2.0 systems, proper adoption is very crucial. However, adoption typically means only bringing in new tools. This can be dangerous because …

For companies to be able to exploit true value from Enterprise 2.0 systems, proper adoption is very crucial. However, adoption typically means only bringing in new tools. This can be dangerous because bringing these new tools into old structures and processes can prove to be complicated. As people will have to continue dealing with old processes and systems while trying to adopt new tools, there will inevitably be resistance to adoption. Hence organizations have to define transition strategies that will ensure that the new tools support existing needs better than previous systems, while simultaneously opening up a path towards new and better ways of working.
This session will look at some successful behavioral transition strategies for redesigning organizations and their networks to harness people power to get things done in a quicker, better and cheaper way, while simultaneously enabling businesses to scale better.

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Transcript

  • 1. Enterprise 2.0: Designing A Social Business Kaushal Sarda
  • 2. Just Reduce Head Count ?
  • 3. Need Constant Innovation
  • 4. Do It The Apple Way !
  • 5. The Process of Innovation
  • 6. How Can Web 2.0 or Social Software Enable Innovation ?
  • 7. The Essence of Web 2.0
  • 8. Enabling Interactions
  • 9. Feel your Customer’s Pulse
  • 10. Open Brainstorming
  • 11. Co-Creating Offerings
  • 12. Building Awareness
  • 13. Help Customers Get Satisfied
  • 14. It’s The Approach That Counts Don’t just think wiki, blog, Provide customer value by twitter, etc enabling interactions
  • 15. Questions Contact: kaushal.link@gmail.com