4C Advantage
to CIOs
“Managed Print
Services”

Some Real Biz Hypothesis…
Organisations want to reduce costs in
every area of their business for sustained
competitiveness.
Organisations want to use technology
deployments & outsourcing to domain
experts to rationalize their resources
Organisations want to (have to) invest in
green technology as a part of their
corporate social responsibility

91 CIOs say this…
“Don’t know exactly how much is the Print
cost. We know it is high & is increasing…”
“In the evening , we see many unclaimed
prints lying at printers. What a waste?…”
“Multiple print devices have caused
fragmented printing in the organisation…”
“There is a need to control print activity. Have
no idea who is printing what & how much…”
“ Network Printers are a risk to security of
information but we can’t live without it too…”

They also added…
“Lot of hard copy documents are entering our
organisation…”
“We need sharing of many hard copies…”
“Control on hard copy flow within organisation
is required…”
“Storage, archival, retrieval of hard copies is a
challenge…”
“We are looking at someone to take complete
contract…& by the way for all locations…”

Few Felt…
“ Can we move entire
document management on
Opex business model”

Lot of Wisdom…
90%
“90% of all companies Hard
“Hard visible costs are only
do not track printing about 10% of the total
costs.”
costs. cost.”
document cost.
—Buyer’s Laboratory
Buyer’ —Info Trends
Companies
“Companies can
lower their printing Companies 1–3%
“Companies spend 1 3%
30%.”
costs by up to 30%. of their revenue per year
on output fleet
—IDC
management.”
management.
—Gartner
6

Challenges for CIO…
What is Required?
What is Required?
1. Cost
2. Confidentiality
Comprehensive
Comprehensive
3. Convenience Approach
Approach
to
to
4. Control Document
Document
Management
Management
Services
Services

What is that?…
Consultancy Scanning
Hardware Solutions &
Document
Software Solutions Flow
Maintenance Service
Management Services Managed
Analytics & Monitoring Print
Services
Doc Print Outsourcing

Kind of New Space…
2 Dimensions
Facility & asset Print & Copier IT system & Network
Supplier management vendor Vendors Vendors
User General affairs Dept IT department
FM MPS ITMS
Space Catering Hardware Hardware
Transport Solutions ERP
Mail Service Maintenance Maintenance

Expertise Info Outsourcing Domains
Domain
Document
Print BPO
Outsourcing Domain
Expertise
ITMS-
General
MPS-domain domain
Documents (Hard Copies) Data Processing (IT)

Announcing LAUNCH
Canon
Document
Management
&
Consultancy
Services

Phase I Phase II
Managed Managed
Print Workflow
Services Services
Launched 4th Aug’09 Plan for next year

Service Involves..
Canon taking over the Customer’s entire print
infrastructure and offering appropriate print
solutions, management controls and services to
SERVICE.
the Customer as a SERVICE
Customer pays for the print solution according to
use.
Canon MPS is sold with consultancy as a start
point.
Single point control & accountability

3 Aspects of MPS
Managed Print
Services
ASSESSMENT OPTIMISATION
Management

Alignment with needs
Stage 1 Stage 2 Stage 3
Health Print Enhancement
Check up Optimisation Beyond Print
Time Scale in line with CIO needs

5 Level Engagements
DISCOVER &
DISCOVER & STAGE 1
ANALYSE
ANALYSE
DESIGN
DESIGN
STAGE 2
DEPLOY &
DEPLOY &
TRANSITION
TRANSITION
SUPPORT &
SUPPORT &
MANAGE
MANAGE STAGE 3
EVALUATE &
EVALUATE &
REVIEW
REVIEW

Level 1 Engagement
DISCOVER&
DISCOVER &
DISCOVER&
DISCOVER & DEPLOY &
DEPLOY & SUPPORT &
SUPPORT & EVALUATE &
EVALUATE &
ANALYSE
DESIGN
DESIGN
ANALYSE
ANALYSE
ANALYSE TRANSITION
TRANSITION MANAGE
MANAGE REVIEW
REVIEW
Basic audit of current devices & floor plan
Asset information collection, asset utilisation,
device age & depreciation
Current document flow, security status &
existing document application deployments

Level 2 Engagement
DISCOVER &
DISCOVER & DEPLOY &
DEPLOY & SUPPORT &
SUPPORT & EVALUATE &
EVALUATE &
DESIGN
DESIGN
ANALYSE
ANALYSE TRANSITION
TRANSITION MANAGE
MANAGE REVIEW
REVIEW
Process Optimisation design
Devices, software & systems Optimisation
Cost Optimisation
Reduce waste & remove costs from inefficient
printing practices
Uncover & remove hidden costs in administration of
devices & consumables management

Level 3 Engagement
DISCOVER &
DISCOVER & DEPLOY &
DEPLOY & SUPPORT &
SUPPORT & EVALUATE &
EVALUATE &
DESIGN
DESIGN
ANALYSE
ANALYSE TRANSITION
TRANSITION MANAGE
MANAGE REVIEW
REVIEW
Project Management
Training & Change management
Customer Intranet & communications
Integrate non Canon devices too

Level 4 Engagement
DISCOVER &
DISCOVER & DEPLOY &
DEPLOY & SUPPORT &
SUPPORT & EVALUATE &
EVALUATE &
DESIGN
DESIGN
ANALYSE
ANALYSE TRANSITION
TRANSITION MANAGE
MANAGE REVIEW
REVIEW
Onsite & remote device monitoring
Resident support 24X7 on mission critical needs
e-Maintenance
Consumables management
Fleet Management on multi vendor concept
Billing details breakup as per request

Level 5 Engagement
DISCOVER &
DISCOVER & DEPLOY & SUPPORT &
DEPLOY & SUPPORT & EVALUATE &
EVALUATE &
DESIGN
DESIGN
ANALYSE
ANALYSE TRANSITION MANAGE
TRANSITION MANAGE REVIEW
REVIEW
Device logs & tracking downtime
Departmise, devicewise, cost centre,timewise etc.
Visible cost savings
Redesigning device loads with customer
Intelligent Routing (rule based)
New upgrades, ongoing machine
replacements

What MPS does for you
Reduce your costs
Improve your document
processes
Enhance your employee
productivity
Create a greener working
environment
Print and document security

Our Foundation
Hardware technologies
Printing, Copying, Scanning, Faxing, Cameras etc…
Software Solutions Portfolio
Analytics, Controls, Security, Audits
250 Direct sales & Service legacy
Key account management focus
New business Division formed ‘Enterprise Solutions Div’
Higher Service Level learning curve
Our record of Average 2 hrs response & 95% uptime

Canon Business Lounges
Gurgaon
Bangalore
Mumbai

onth
am
lacs
to 50
la cs
s 10 Mindtree
Load
rin t Matrix Labs
P
Dr Reddy Labs Matric Labs
JP Morgan
Oracle

A Global good Practice

All of you as future users
Of
Managed Print Services

Thank
You

4C Advantage
to CIOs
“Managed Print
Services”

Print Health Check
Business color Inkjet
High
Business colour laser
Run Cost
Unhealthy Zone Canon MFPs
Healthy Zone
Purchasing Price
Low High

Print Health Report

Network Printer accounting
User 2 prints
a 10 page job
User1 prints a 5
page job
uniFLOW OM or
Remote Print Server

Network Printer accounting
All job information
sent to the
uniFLOW OM
What prints, copies, Server
faxes and scans
have you done in Prices applied to the jobs
last 30 minutes ? and then stored in the
database for reporting
uniFLOW OM or
Remote Print Server
Database

Reporting
Reports can be grouped by
– Users, Devices, Departments, Cost Centres, …
Savings reports can show return on investment
– Rule based routing
– Secure jobs not collected
– “what if” scenarios
Custom reports can be added

Reporting

Pe
te
N rJ
at on
al es
ie
So
An ut
na h
An N
dr icol
ew e
M
W el
lis
es
R Ba
ob r
er low
tC
Ja ar
m di
es ff
Pe
Be ters
n
M
An ilt
gi on
e
Sm
Jo
hn ith
work in colour?
Ph
Su el
zie ps
printing most of their
and 4th largest users
Why are the 2nd, 3rd
H P
el
en ete
M rs
ic
ha
Jo el
hn s
Je R
os
nn e
y
Where to focus ?
C G
ha
Why has this user never
printed a black/white
document ?
re
rle en
s
M
ol
em

Confidentiality
Print”
User selects “File, Print” in
the application as normal

Confidentiality
Select the uniFLOW OM Universal Secure
Printer instead of the normal printer driver

Confidentiality
John”
User “John”
prints a double
sided secure job
called “MOM
Doc”
User Doc”
Print job is held
on the server
uniFLOW OM or
Remote Print Server

Confidentiality
John”
User “John” walks to
any Canon MFD in the
office or any other
building
And identifies himself with…
HID card
“jsmith” John”
User “John” walks to
****** MFD and finds it is not
Username &
password
Magnetic card working
1234 PIN code
Fingerprint uniFLOW OM or
Remote Print Server

Confidential Print Queue
User can see their secure jobs waiting for
them on the print server, regardless of where
they were originally printed

Control
User prints a 3
page job
Rules set on the
laser printer:
Any job over 5 pages
should be re-directed
to the MFP
uniFLOW OM or
Remote Print Server

Control
User prints a
20 page job
Message sent to user
asking if they would
re-
rather re-direct the job
to the cheaper Canon
MFD
uniFLOW OM or
Remote Print Server

Control
Price of each printer in
the group can be
displayed
Cheapest printer
can be auto
selected
uniFLOW OM or
Remote Print
Server

Control
Job routed to selected
printer Saving made from
routing stored in the
database for later
reporting
uniFLOW OM or
Database
Remote Print
Server

Thank
You