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Data Center and server consolidation, virtualization, cluster & grid computing, service oriented networking and green data centers represent the latest trends in the data center arena. However, the need for security, high availability & performance, and hosting of business critical applications still remain the same. The business drivers too are unchanged – reduce costs, maximize ROI, improve performance & manageability, provide more control & security of applications. Amidst all this, the focus on end-user experience of data center hosted applications is sometimes misplaced. The value of data centers and thereby IT still lies in successful delivery and continuous improvement in delivery of these business critical, data-center hosted applications. This session provides deep insight into how data center managers can baseline end user experience of data center hosted applications, alert on threshold breaches and arrive at RCA of the problem, evaluate opportunities for continuous improvement of end-user experience as well as analyze impact of changes related to infrastructure.