Salesforce Case Management Apps

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We offer Case Management Apps for Salesforce Service Cloud that are sure to help your organization save time, save clicks, and operate more efficiently.

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Salesforce Case Management Apps

  1. 1. Case Management AppsFollow us @icsfdcMay 23rd, 2013www.InternetCreations.com
  2. 2. @icsfdcAgenda1. Email to Case Premium2. Case Merge Premium3. Case Split4. Case Flags5. Internet Creations Labswww.InternetCreations.com
  3. 3. @icsfdc1. Email to Case Premium○ Extends the basic functionality of Salesforce.coms standardemail to case.○ Add a comment and send an email in one click○ Inbound emails create clean Case Comments○ Auto Create new Contacts○ Canned Comments with Merge Fields○ Email Loop Protection○ Drag & Drop Attachments○ Add To, CC, and BCC Recipients with type-aheadsearchwww.InternetCreations.comAppExchange Listing:http://ic.force.com/e2cp
  4. 4. @icsfdc2. Case Merge Premium○ Enables authorized users to find duplicate Cases and mergethem together.○ Duplicate Case Indicator○ Automatically redirects inbound emails to the newCase○ Everything is archived○ Merge your favorite fields○ List view mergingwww.InternetCreations.comAppExchange Listing:http://ic.force.com/cmp
  5. 5. 3. Case Split@icsfdc○ Split unrelated issues into new Cases.○ Easily move or clone data from an existing Caseto a newly created Case○ Choose whats copied○ Supports standard and custom objectswww.InternetCreations.comAppExchange Listing:http://ic.force.com/cs
  6. 6. @icsfdc4. Case Flags○ Monitor your organizations response times with Cases viacolor coded flags.○ Measure initial response time○ Let flags age only during your businesss hours ofoperation.○ Account-Specific Hourswww.InternetCreations.comAppExchange Listing:http://ic.force.com/cf
  7. 7. @icsfdcFree Case Apps for Salesforce○ From the development labs of Internet Creations:○ Add Me as Case Team Member○ Take Ownership for Cases○ Change Case Ownership Pluswww.InternetCreations.comhttp://www.internetcreations.com/labs/
  8. 8. @icsfdcwww.InternetCreations.comQuestions?AppExchange: ic.force.com/appexchangeFacebook: Facebook.com/WeAccelerateServiceTwitter: @icsfdc

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