How to be the World’s
Greatest Employer
Presented by Randy Oliver
HollywoodCrawford
san antonio, texas
Two researchers at the Yale
School of Medicine found that
the inability to appreciate humor
can indicate emotional
problem...
Why would you want
to be one of the
World’s Greatest Employers?
Recent studies indicate 30 to
40 percent of the working
population is unhappy in their
jobs to the extent they have
“check...
According to the Marist College
Institute for Public Opinion the
most popular resolution this past
January (2004) was to
g...
If government projections are
accurate, a labor shortfall
beginning in 2005 could
threaten the survival of
companies that ...
Happy Workers = High Returns
Based on studies
of Fortune magazine’s
Top 100 Best Places to Work
According to the Great Place to
Work Institute other benefits are:
Receive more qualified job applicants
Experience a lowe...
Or maybe it is because
you don’t want to end up
like this . . .
Who do you think are the
World’s Greatest Employers?
So what does it take
to be one of the
World’s Greatest Employers?
Maybe it’s great benefits like -
Republic Bancorp # 5 – 2004
Approximately 22% (300 of 1360)
of their employees were awarded
trips to Aruba, Cancun or the
...
S. C. Johnson & Sons #23 – 2004
Company-owned & employee
directed 146-acre park -
includes a large indoor recreation
cente...
JM Family Enterprises
#19 – 2004
Use of the corporate yacht & jet
Yoga & massage therapy
Dry cleaning & shoe repair
Barber...
SAS Institute #8 – 2004
77,000 sq. ft. recreation facility
Two on-site day care centers
Three on-site cafeterias –
one wit...
Great Place to Work Institute
Trust between managers and
employees is the primary
defining characteristic of the
very best...
Don’t send mixed messages
like a sign at the front desk of
a country inn in England that
read: “Please introduce
yourself ...
Time
Respect
Unconditional Positive Regard
Sensitivity
Touch
John C. Maxwell
“At the heart of our definition
of a great place to work – a
place where employees trust
the people they work for,
have pr...
Credibility
• Good communication
• Words must be followed by
action
• Be real
A note was hung on the hot air
hand dryer in the restroom
at work: “Push here for a
word from the boss.”
“Criticize in private using a
reasonable tone as though you
are trying to solve a problem.”
Bill Winser – Winser Doors
One should keep his words
both soft and tender,
because tomorrow he may
have to eat them.
However, communication should
be crisp and too the point. Such
as the sign seen in Chicago:
“WARNING! BEWARE OF DOG
ON DUT...
Integrity
• Do what is right
• Tell the truth – always
• High morals and ethics
“Do What’s Right”
Rinderle Door Co.’s
Mission Statement
2002 Joe Caputo Dealer of the Year
Fortune dubbed this company
the most innovative three
years in a row. They really
encouraged their people to
think outside...
Respect
• Involves providing employees with
the equipment, resources, &
training they need to do their job
• Appreciating ...
“Respect who they are
and what they do.
This would be #1 in my book”
Bill Winser – Winser Doors
“A good boss shows
appreciation. Let employees
know how much you value them.
Appreciation can be a simple
“Thank you for t...
“Nothing you do for this
company, no matter how much
profit or opportunity may be lost,
is worth an injury to you.”
Todd T...
“A good boss provides a
safe work environment.
Properly train your employees in
safe work practices.
Consider hiring an ou...
Fairness
• Economic success is shared
equitably
• Everybody receives equitable
opportunity for recognition
• Hiring and pr...
“A good boss pays his
employees a fair wage.
Most employees work hard
for what they earn.”
Jim Lett – A. B. E. Doors and W...
Pride
• Pride in the company’s reputation
• Pride in the company’s products
• Pride in their team’s work
• Pride in their ...
Camaraderie
• The workplace becomes a
community
• They feel they can be themselves
at work
• Socially friendly and fun
atm...
Fish! Philosophy
“Work Made Fun Gets Done!”
The World Famous
Pike Place Fish Market
Seattle, Washington
Fish! By Stephen C...
“What word describes what
will determine our
happiness, acceptance,
peace and success?”
ATTITUDE
Choose Your Attitude
Do you want to be bored and
impatient or world famous?
“Your attitude will determine
your altitude.”
“It is hard to soar with the
eagles when you’re
thinking, acting, and
walkin...
“Our attitude determines our
approach to life”
“For some, attitude presents
a difficulty in every
opportunity; for others ...
OPPORTUNITYISNOWHER
E
•
“Some cause happiness
wherever they go;
others whenever they go.”
Oscar Wilde (1854-1900)
1. “Make the World Go Away”
2. “Raindrops Keep Falling on my
Head”
3. “I Did It My Way”
4. “Oh, What a Beautiful Morning”
...
Raindrops keep fallin' on my head
But that doesn't mean my eyes
will soon be turnin' red
Cryin's not for me
'Cause I'm nev...
“ It is not what happens to you in
life that matters as much as how
you respond to what happens. . .
Life is what you make...
A little girl asked her
grandmother how she felt.
She said she felt fine.
The little girl asked,
“Well, if you feel good, ...
Be Present
Give people your full attention
Listen, listen, listen!
Eye contact
Body language
One man said to his friend one
day, “My wife talks to herself a
lot.” His friend answered, “Mine
does too, but she doesn’t...
It’s impossible for a worthwhile
thought to enter your mind
through an open mouth.
Play!
Work Made Fun Gets Done!
Make Their Day!
What do over twenty of the
Best Places to Work,
including some former #1’s
such as Southwest Airlines,
the Container Store...
Servant Leadership
What is Servant Leadership?
“The Servant as Leader”
by Robert K. Greenleaf
The Greenleaf Center for
Servant Leadership
What are Servant-Leaders?
“The servant-leader is servant
first. It begins with the natural
feeling that one wants to
serve...
Simply and plainly
defined‚ servant-leaders are
people who have followers. They
have earned recognition and
respect.
Once a fellow called needing a new
door, but couldn’t afford one at the
time. His wife had just undergone
drastic cancer s...
Servant-leaders are a teacher‚ a
source of information and
knowledge‚ and a standard
setter‚ more than a
giver of directio...
“None of our achievements
would have been realized
without recruiting, training and
retaining really good people . . .
Whe...
The Container Store (#1 on
Fortune’s Best Places to Work
For list in 2000 & 2001) train
each employee an average of
162 ho...
“Our philosophy here is that
we try to give our people
the tools that they need,
the training they need,
the recognition t...
Servant-leaders see things
through the eyes of their
followers. They put
themselves in others’ shoes
and help them make th...
“A good boss is compassionate.
Employees are human just like we
are. If the weather is unbearable
give your technicians so...
Servant-leaders do not
say‚ “Get going.” Instead‚ they
say‚ “Let’s go!” and lead the
way. They do not walk behind
with a w...
A motivational sign at work:
The beatings will continue until
morale improves.
Servant-leaders assume that
their followers are working
with them. They consider
others as partners in the
work and see to...
“We don’t have people work
for us, but rather with us.”
Marlene Rinderle – Rinderle Door
“Consider every team member
having equal status. Is the
salesperson more important than
an installer? Is the president mor...
“Treat everyone like you would
want to be treated.”
Bob Hammersley – Crawford Door Systems
Leaders are people builders.
They help those under them
to grow big because the
leader realizes that the more
big people a...
“If you want to be a leader, you
must be constantly producing
leaders . . . If you are growing
leaders in your business, y...
“It’s important to surround
yourself with others
who are leaders.”
John Mathews – J. B. Mathews Co.
Leaders do not hold people
down… they lift them up.
They reach out their hand to
help their followers
scale the peaks.
Leaders have faith in people.
They believe in them. They
have found that others rise to
their high expectations.
Leaders use their heart as
well as their head. After they
have looked at the facts with
their head‚ they let their heart
t...
“What makes Apple Door
Systems successful is that their
people care from the heart.
They care for their customers.
They ca...
Chris Long summarized his visit
to Price Overhead Door with one
word, “Caring”. The people of
Price Overhead Door Co.
joyf...
“A smile is worth a lot when
people know you really care
about them.”
Keith Glover – Farmer Garage Door Co.
Bob Hammersley & John Zoller
Crawford Door Sales
Wilmington, North Carolina
People will forget
what you said . . .
People will forget
what you did . . . but
People will never forget how
you made the...
“People don’t care how much
you know until they know how
much you care”
John C. Maxwell
Leaders keep their eyes on high
goals. They are self-starters.
They create plans and set them
in motion. They are persons ...
“There is a great step
between knowing
what to do and doing it.
The great ones do it.”
Bill Winser – Winser Doors
“I have not failed. I’ve just found
10,000 ways that don’t work.”
Thomas Edison
Even if you’re on the right track,
you’ll get run over
if you just sit there.
Leaders are faced with many hard
decisions‚ including balancing
fairness to an individual with
fairness to the group. This...
The world is full of willing people.
Some willing to work and
some willing to let them.
“Sacred cows make the best
burgers – deadwood –
a good company must chop
out the deadwood –
people that don’t produce.”
Jo...
When Dan Apple went to work
for his father after getting out of
the Navy within the first six
months he fired all but two
...
Rick and Marlene Rinderle help
make their new employees
accountable to the team by
telling them “that their fellow
employe...
“Give yourself a chance.
Council or get rid of
malcontents. You do not have a
chance if you are being
undermined by a few ...
“Get rid of bad apples. . . One
negative individual who does not
share a company-wide
commitment at being the best
can cau...
Leaders have a sense of
humor. They are not stuffed
shirts. They can laugh at
themselves. They have a
humble spirit.
Blessed are they who can
laugh at themselves,
for they shall never cease
to be amused.
During their Executive Committee
meetings Bill purchased toy dart
guns and if someone in the group
became an “issue” they ...
Rick Rinderle of Rinderle Door Co.
of Big Bend, Wisconsin once used a
small remote control forklift in a
trade show booth ...
Synovus Financial Group
We‘re so serious about fun at work,
it‘s one of our corporate goals!
We‘ve had Team Appreciation
W...
Third Federal S&L – 2004 #14
Third Federal Idol Contest
with a free Karaoke machine for
each contestant.
Other ideas for fun:
Team fitness competition
Company sports team
Company picnics
Group volunteer activities
Dessert bake-...
Leaders can be led.
They are not interested in
having their own way‚
but in finding the best way.
They have an open mind.
Some minds are like
concrete, thoroughly mixed
up and permanently set.
“Don’t assume you know all of
the answers. Ask your people for
their ideas and input. Give them
the glory and the rewards....
“Nothing ever gets accomplished
at our company unless it
is a team effort.”
Tripp Zumwalt – Zumwalt Corp.
“We run our business with the
understanding that more brains
are better than one brain.”
Russ Bookbinder – Executive V.P.
...
“It takes ten hands to put the ball
through the net.”
John Wooden, legendary
basketball coach at UCLA
Remember, the only fool who is
a bigger fool than the person
who thinks they know it all is the
person who argues with her.
Best Test of
Servant Leadership
Do those served grow as
persons? Do they, while
being served, become healthier,
wiser, fre...
“In my belief, servant-leadership is
anything than weak. In fact, it
takes a toughness and a strength
of character because...
“Servant-leadership challenges
people to be brave and
courageous, and to bring ideas
like friendship and perhaps even
love...
What is the only company
to make the top 10
of Fortune magazine’s
“Top 100 Best Companies to
Work For” list every year?
TDIndustries Company Profile
• Mechanical/Electrical/Plumbing
Contracting & Facility Service Co.
• Founded: 1946
• 2003 Re...
So what makes TDIndustries
one of the
World’s Greatest Employers?
“The reason we are in business
is to be a great place to work.
You have to have an intention
or passion to be a
great plac...
“People are not getting into the
construction industry.
Construction has always had
that bad name – low pay, dirty
work, n...
Servant Leaders are active
listeners… they elicit trust… and
share power. Our Basic Values
are the most important
characte...
Belief in the Individual
•Concern for each individual
•Each individual has importance
•People are basically honest
•People...
Concern for the Individual =
Safety
National Safety Excellence Award
Associated General Contractors - 2000
Valuing Individual Differences
• Accept each individual
• Be proactive
• Diversity committee & awards
Don’t be like W. C. Fields
who once said:
“I’m free of all prejudices,
I hate everybody equally.”
Honesty
Always the best policy and at
TDIndustries, it is simply the
only policy when it comes to
dealing with each other,...
“A good boss needs to be
honest with employees,
customers, vendors, etc. If you
receive more merchandise than
you were cha...
“If you or your staff damaged a
door, don’t call your supplier to
tell them it came in damaged,
admit that you damaged it....
Building Trusting Relationships
Believe people react positively
when trust and confidence are
placed in them and when the
...
Fairness
Fair treatment and fair
opportunity benefit everyone.
Responsible Behavior
Expect people to act
responsively and to work
for group goals.
Expect people to be dependable
and to ...
High Standards of
Business Ethics
TDIndustries has a reputation
for “doing the right thing.”
Over time, “doing the right t...
SERVANT LEADERSHIP
TRUST
CONTINUOUS
IMPROVEMENT
DIVERSITY
STRATEGIC
PLAN
SHARED
COMMITMENT
CONTINOUS
LEARNING
COMMUNITY OF...
Top 100 Training Organizations
Training Magazine
2001, 2002, 2003
The Marks We Leave
As time goes on and we reflect
On the things we’ve said and done;
The places we’ve been,
The people we’...
For people are far more valuable
Than achievements great and high,
Than cars or planes or space shuttles
Or buildings reac...
“Raising the Door Tour” – www.doors.org
TDIndustries – www.tdindustries.com
Great Place to Work Institute – www.greatplace...
Greatest employee
Greatest employee
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Greatest employee
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  • “Ah, I’m just working here till a good fast food job opens up.”
  • T ime. Take time to listen and give feedback on performance. R espect. Give the potential leader respect and he will return it with trust. U nconditional Positive Regard . Show acceptance of the person. S ensitivity. Anticipate the feelings and needs of the potential leader. T ouch. Give encouragement—a handshake, high five, or pat on the back.
  • Raindrops keep fallin' on my head And just like the guy whose feet are too big for his bed Nothin' seems to fit Those raindrops are fallin' on my head, they keep fallin' So I just did me some talkin' to the sun And I said I didn't like the way he got things done Sleepin' on the job Those raindrops are fallin' on my head, they keep fallin' But there's one thing I know The blues they send to meet me won't defeat me It won't be long till happiness steps up to greet me Raindrops keep fallin' on my head But that doesn't mean my eyes will soon be turnin' red Cryin's not for me 'Cause I'm never gonna stop the rain by complainin' Because I'm free Nothin's worryin' me B. J. Thomas
  • Fortune magazine-TD Industries slide
  • TDIndsutries Workman’s Comp Experience Modifier
  • TDIndustries Diversity
  • Greatest employee

    1. 1. How to be the World’s Greatest Employer Presented by Randy Oliver HollywoodCrawford san antonio, texas
    2. 2. Two researchers at the Yale School of Medicine found that the inability to appreciate humor can indicate emotional problems.
    3. 3. Why would you want to be one of the World’s Greatest Employers?
    4. 4. Recent studies indicate 30 to 40 percent of the working population is unhappy in their jobs to the extent they have “checked out mentally and emotionally.” Joyce Gioia – President – The Herman Group Management & Consulting Firm
    5. 5. According to the Marist College Institute for Public Opinion the most popular resolution this past January (2004) was to get a better job and become a better person.
    6. 6. If government projections are accurate, a labor shortfall beginning in 2005 could threaten the survival of companies that fail to prepare for it now. Donna Oldenburg – Hemisphere Magazine “Maximizing Performance Through People”
    7. 7. Happy Workers = High Returns Based on studies of Fortune magazine’s Top 100 Best Places to Work
    8. 8. According to the Great Place to Work Institute other benefits are: Receive more qualified job applicants Experience a lower level of turnover Higher levels of customer satisfaction Greater innovation and creativity Higher productivity
    9. 9. Or maybe it is because you don’t want to end up like this . . .
    10. 10. Who do you think are the World’s Greatest Employers?
    11. 11. So what does it take to be one of the World’s Greatest Employers?
    12. 12. Maybe it’s great benefits like -
    13. 13. Republic Bancorp # 5 – 2004 Approximately 22% (300 of 1360) of their employees were awarded trips to Aruba, Cancun or the Dominican Republic
    14. 14. S. C. Johnson & Sons #23 – 2004 Company-owned & employee directed 146-acre park - includes a large indoor recreation center, a spectacular aquatic complex, child care center, softball fields, tennis courts, a golf driving range and a miniature golf course, among other attractions.
    15. 15. JM Family Enterprises #19 – 2004 Use of the corporate yacht & jet Yoga & massage therapy Dry cleaning & shoe repair Barber shops & manicure services
    16. 16. SAS Institute #8 – 2004 77,000 sq. ft. recreation facility Two on-site day care centers Three on-site cafeterias – one with a lunchtime pianist
    17. 17. Great Place to Work Institute Trust between managers and employees is the primary defining characteristic of the very best workplaces.
    18. 18. Don’t send mixed messages like a sign at the front desk of a country inn in England that read: “Please introduce yourself to your fellow guests since we are one big happy family. Do not leave valuables in your room.”
    19. 19. Time Respect Unconditional Positive Regard Sensitivity Touch John C. Maxwell
    20. 20. “At the heart of our definition of a great place to work – a place where employees trust the people they work for, have pride in what they do, and enjoy the people they work with.” Great Place to Work Institute
    21. 21. Credibility • Good communication • Words must be followed by action • Be real
    22. 22. A note was hung on the hot air hand dryer in the restroom at work: “Push here for a word from the boss.”
    23. 23. “Criticize in private using a reasonable tone as though you are trying to solve a problem.” Bill Winser – Winser Doors
    24. 24. One should keep his words both soft and tender, because tomorrow he may have to eat them.
    25. 25. However, communication should be crisp and too the point. Such as the sign seen in Chicago: “WARNING! BEWARE OF DOG ON DUTY – SURVIVORS WILL BE PROSECUTED!”
    26. 26. Integrity • Do what is right • Tell the truth – always • High morals and ethics
    27. 27. “Do What’s Right” Rinderle Door Co.’s Mission Statement 2002 Joe Caputo Dealer of the Year
    28. 28. Fortune dubbed this company the most innovative three years in a row. They really encouraged their people to think outside the box. 1999 - #73 2000 - #24 2001 - #22 (Enron)
    29. 29. Respect • Involves providing employees with the equipment, resources, & training they need to do their job • Appreciating good work and effort • Providing a work environment that is safe and healthy • Means that the work/life balance is a practice, not just a slogan • Soliciting and using their input
    30. 30. “Respect who they are and what they do. This would be #1 in my book” Bill Winser – Winser Doors
    31. 31. “A good boss shows appreciation. Let employees know how much you value them. Appreciation can be a simple “Thank you for the nice job you did at Mrs. Smith’s.” Everyone likes to be thanked and praised.” Jim Lett – A. B. E. Doors and Windows 1998 Joe Caputo Dealer of the Year
    32. 32. “Nothing you do for this company, no matter how much profit or opportunity may be lost, is worth an injury to you.” Todd Thomas – I. D. E. A.
    33. 33. “A good boss provides a safe work environment. Properly train your employees in safe work practices. Consider hiring an outside safety consultant. Keep your equipment properly maintained.” Jim Lett – A. B. E. Doors and Windows
    34. 34. Fairness • Economic success is shared equitably • Everybody receives equitable opportunity for recognition • Hiring and promotions are made impartially • To be fair, you must be just
    35. 35. “A good boss pays his employees a fair wage. Most employees work hard for what they earn.” Jim Lett – A. B. E. Doors and Windows
    36. 36. Pride • Pride in the company’s reputation • Pride in the company’s products • Pride in their team’s work • Pride in their job and individual contributions
    37. 37. Camaraderie • The workplace becomes a community • They feel they can be themselves at work • Socially friendly and fun atmosphere • Celebrate the successes of their peers
    38. 38. Fish! Philosophy “Work Made Fun Gets Done!” The World Famous Pike Place Fish Market Seattle, Washington Fish! By Stephen C. Lunden, Ph.D., Harry Paul, and John Christensen
    39. 39. “What word describes what will determine our happiness, acceptance, peace and success?”
    40. 40. ATTITUDE Choose Your Attitude Do you want to be bored and impatient or world famous?
    41. 41. “Your attitude will determine your altitude.” “It is hard to soar with the eagles when you’re thinking, acting, and walking like a turkey.” John C. Maxwell
    42. 42. “Our attitude determines our approach to life” “For some, attitude presents a difficulty in every opportunity; for others it presents an opportunity in every difficulty.” John C. Maxwell
    43. 43. OPPORTUNITYISNOWHER E
    44. 44.
    45. 45. “Some cause happiness wherever they go; others whenever they go.” Oscar Wilde (1854-1900)
    46. 46. 1. “Make the World Go Away” 2. “Raindrops Keep Falling on my Head” 3. “I Did It My Way” 4. “Oh, What a Beautiful Morning” Attitude Application Which song best reflects your approach to life, your attitude:
    47. 47. Raindrops keep fallin' on my head But that doesn't mean my eyes will soon be turnin' red Cryin's not for me 'Cause I'm never gonna stop the rain by complainin' Because I'm free Nothin's worryin' me B. J. Thomas
    48. 48. “ It is not what happens to you in life that matters as much as how you respond to what happens. . . Life is what you make it.” Rick’s Rinderle’s Dad
    49. 49. A little girl asked her grandmother how she felt. She said she felt fine. The little girl asked, “Well, if you feel good, why don’t you tell your face?”
    50. 50. Be Present Give people your full attention Listen, listen, listen! Eye contact Body language
    51. 51. One man said to his friend one day, “My wife talks to herself a lot.” His friend answered, “Mine does too, but she doesn’t know it. She thinks I’m listening.”
    52. 52. It’s impossible for a worthwhile thought to enter your mind through an open mouth.
    53. 53. Play! Work Made Fun Gets Done!
    54. 54. Make Their Day!
    55. 55. What do over twenty of the Best Places to Work, including some former #1’s such as Southwest Airlines, the Container Store, and Synovus Financial Services have in common?
    56. 56. Servant Leadership
    57. 57. What is Servant Leadership? “The Servant as Leader” by Robert K. Greenleaf The Greenleaf Center for Servant Leadership
    58. 58. What are Servant-Leaders? “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.”
    59. 59. Simply and plainly defined‚ servant-leaders are people who have followers. They have earned recognition and respect.
    60. 60. Once a fellow called needing a new door, but couldn’t afford one at the time. His wife had just undergone drastic cancer surgery and was undergoing radiation treatments, and was unable to get her car out of the garage. They installed a new door and operator at no charge. John & Bill Mathews – J. B. Mathews Co.
    61. 61. Servant-leaders are a teacher‚ a source of information and knowledge‚ and a standard setter‚ more than a giver of directions and a disciplinarian.
    62. 62. “None of our achievements would have been realized without recruiting, training and retaining really good people . . . When one invests in their employees it is something that they see, they realize, they can hold on to.” Dan Apple – Apple Door Systems, Inc.
    63. 63. The Container Store (#1 on Fortune’s Best Places to Work For list in 2000 & 2001) train each employee an average of 162 hours per year. Store managers spend 50% of their time on staff development.
    64. 64. “Our philosophy here is that we try to give our people the tools that they need, the training they need, the recognition they need.” Russ Bookbinder – Executive V.P. San Antonio Spurs Reigning NBA Champions
    65. 65. Servant-leaders see things through the eyes of their followers. They put themselves in others’ shoes and help them make their dreams come true.
    66. 66. “A good boss is compassionate. Employees are human just like we are. If the weather is unbearable give your technicians some slack. Don’t expect 100% performance during sweltering heat or freezing cold conditions.” Jim Lett – A. B. E. Doors and Windows
    67. 67. Servant-leaders do not say‚ “Get going.” Instead‚ they say‚ “Let’s go!” and lead the way. They do not walk behind with a whip; they are out in front with a banner.
    68. 68. A motivational sign at work: The beatings will continue until morale improves.
    69. 69. Servant-leaders assume that their followers are working with them. They consider others as partners in the work and see to it that they share in the rewards. They glorify the team spirit.
    70. 70. “We don’t have people work for us, but rather with us.” Marlene Rinderle – Rinderle Door
    71. 71. “Consider every team member having equal status. Is the salesperson more important than an installer? Is the president more important than the receptionist? In a business that is growing, every position is of equal importance. . . Greet every day with a smile, and live by the “Golden Rule”. Dewey Stewart – Midwest Garage Door Co.
    72. 72. “Treat everyone like you would want to be treated.” Bob Hammersley – Crawford Door Systems
    73. 73. Leaders are people builders. They help those under them to grow big because the leader realizes that the more big people an organization has‚ the stronger it will be.
    74. 74. “If you want to be a leader, you must be constantly producing leaders . . . If you are growing leaders in your business, you’re going to lead the market … you just are!” Dan Apple – Apple Door Systems, Inc.
    75. 75. “It’s important to surround yourself with others who are leaders.” John Mathews – J. B. Mathews Co.
    76. 76. Leaders do not hold people down… they lift them up. They reach out their hand to help their followers scale the peaks.
    77. 77. Leaders have faith in people. They believe in them. They have found that others rise to their high expectations.
    78. 78. Leaders use their heart as well as their head. After they have looked at the facts with their head‚ they let their heart take a look‚ too.
    79. 79. “What makes Apple Door Systems successful is that their people care from the heart. They care for their customers. They care for each other. Life teaches us that when one puts others first, the result is most always success for all.” Chris Long – Nov/Dec 2002
    80. 80. Chris Long summarized his visit to Price Overhead Door with one word, “Caring”. The people of Price Overhead Door Co. joyfully care for their customers, vendors, community and each other.
    81. 81. “A smile is worth a lot when people know you really care about them.” Keith Glover – Farmer Garage Door Co.
    82. 82. Bob Hammersley & John Zoller Crawford Door Sales Wilmington, North Carolina
    83. 83. People will forget what you said . . . People will forget what you did . . . but People will never forget how you made them feel.
    84. 84. “People don’t care how much you know until they know how much you care” John C. Maxwell
    85. 85. Leaders keep their eyes on high goals. They are self-starters. They create plans and set them in motion. They are persons of thought and persons of action — both dreamers and doers.
    86. 86. “There is a great step between knowing what to do and doing it. The great ones do it.” Bill Winser – Winser Doors
    87. 87. “I have not failed. I’ve just found 10,000 ways that don’t work.” Thomas Edison
    88. 88. Even if you’re on the right track, you’ll get run over if you just sit there.
    89. 89. Leaders are faced with many hard decisions‚ including balancing fairness to an individual with fairness to the group. This sometimes requires ‘weeding out’ those in the group who‚ over a period of time‚ do not measure up to the group needs of dependability‚ productivity and safety.
    90. 90. The world is full of willing people. Some willing to work and some willing to let them.
    91. 91. “Sacred cows make the best burgers – deadwood – a good company must chop out the deadwood – people that don’t produce.” John Mathews – J. B. Mathews Co.
    92. 92. When Dan Apple went to work for his father after getting out of the Navy within the first six months he fired all but two employees. In his opinion, the people his father had working for him were just taking advantage of his good nature. Dan began building a team at that point.
    93. 93. Rick and Marlene Rinderle help make their new employees accountable to the team by telling them “that their fellow employees will ultimately determine whether or not they will remain on the team.”
    94. 94. “Give yourself a chance. Council or get rid of malcontents. You do not have a chance if you are being undermined by a few that will never be happy doing anything.” Bill Winser – Winser Doors
    95. 95. “Get rid of bad apples. . . One negative individual who does not share a company-wide commitment at being the best can cause serious harm to the firm. When that happens, sack the dude and keep all your good employees.” Todd Thomas – I.D.E.A.
    96. 96. Leaders have a sense of humor. They are not stuffed shirts. They can laugh at themselves. They have a humble spirit.
    97. 97. Blessed are they who can laugh at themselves, for they shall never cease to be amused.
    98. 98. During their Executive Committee meetings Bill purchased toy dart guns and if someone in the group became an “issue” they enjoyed a “group shot”. The darts helped relieve both tension and anger. John said as a matter of fact, Bill was late for the second meeting and they all shot him. J. B. Mathews Co. – John & Bill Mathews
    99. 99. Rick Rinderle of Rinderle Door Co. of Big Bend, Wisconsin once used a small remote control forklift in a trade show booth and invited visitors to run the little forklift through the display door openings and timed them. At the end of the day the person with the best time won the little forklift.
    100. 100. Synovus Financial Group We‘re so serious about fun at work, it‘s one of our corporate goals! We‘ve had Team Appreciation Weeks, Tree Lightings, Breakfasts with Santa, Weekend Retreats, Easter Egg Hunts, Bass Fishing Tournaments, and more. We believe in having much fun.
    101. 101. Third Federal S&L – 2004 #14 Third Federal Idol Contest with a free Karaoke machine for each contestant.
    102. 102. Other ideas for fun: Team fitness competition Company sports team Company picnics Group volunteer activities Dessert bake-off Anything to do with food
    103. 103. Leaders can be led. They are not interested in having their own way‚ but in finding the best way. They have an open mind.
    104. 104. Some minds are like concrete, thoroughly mixed up and permanently set.
    105. 105. “Don’t assume you know all of the answers. Ask your people for their ideas and input. Give them the glory and the rewards. Their success is your success. Celebrate their victories every chance you get.” Dan Apple – Apple Door Systems, Inc.
    106. 106. “Nothing ever gets accomplished at our company unless it is a team effort.” Tripp Zumwalt – Zumwalt Corp.
    107. 107. “We run our business with the understanding that more brains are better than one brain.” Russ Bookbinder – Executive V.P. San Antonio Spurs
    108. 108. “It takes ten hands to put the ball through the net.” John Wooden, legendary basketball coach at UCLA
    109. 109. Remember, the only fool who is a bigger fool than the person who thinks they know it all is the person who argues with her.
    110. 110. Best Test of Servant Leadership Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
    111. 111. “In my belief, servant-leadership is anything than weak. In fact, it takes a toughness and a strength of character because you are, in fact, making a commitment not just to the bottom line financially but to the bottom line when it comes to people” Larry Spears – CEO of the Greenleaf Center for Servant Leadership
    112. 112. “Servant-leadership challenges people to be brave and courageous, and to bring ideas like friendship and perhaps even love to the work place.” Larry Spears – CEO of the Greenleaf Center for Servant Leadership
    113. 113. What is the only company to make the top 10 of Fortune magazine’s “Top 100 Best Companies to Work For” list every year?
    114. 114. TDIndustries Company Profile • Mechanical/Electrical/Plumbing Contracting & Facility Service Co. • Founded: 1946 • 2003 Revenue: $239 million • Number of Partners: 1300+ • Number of Partner Stockholders: 900+ • Offices in: Dallas (HQ), Fort Worth, Austin, San Antonio, Houston, Washington, D.C., Denver & Phoenix
    115. 115. So what makes TDIndustries one of the World’s Greatest Employers?
    116. 116. “The reason we are in business is to be a great place to work. You have to have an intention or passion to be a great place to work.” Jack Lowe, Jr. – President TDIndustries
    117. 117. “People are not getting into the construction industry. Construction has always had that bad name – low pay, dirty work, no benefits, no future. We’re trying to turn that around.” Billy Platts – Vice-President TDIndustries – San Antonio
    118. 118. Servant Leaders are active listeners… they elicit trust… and share power. Our Basic Values are the most important characteristic of TDIndustries and guide all of our relationships — with our customers‚ our suppliers‚ our communities‚ and among ourselves.
    119. 119. Belief in the Individual •Concern for each individual •Each individual has importance •People are basically honest •People want to do a good job •Draw strength from the uniqueness of each individual and together they become greater than the sum of their members
    120. 120. Concern for the Individual = Safety National Safety Excellence Award Associated General Contractors - 2000
    121. 121. Valuing Individual Differences • Accept each individual • Be proactive • Diversity committee & awards
    122. 122. Don’t be like W. C. Fields who once said: “I’m free of all prejudices, I hate everybody equally.”
    123. 123. Honesty Always the best policy and at TDIndustries, it is simply the only policy when it comes to dealing with each other, our suppliers, and our customers.
    124. 124. “A good boss needs to be honest with employees, customers, vendors, etc. If you receive more merchandise than you were charged for, let the vendor know. If a customer overpaid on an account, return the overage.”
    125. 125. “If you or your staff damaged a door, don’t call your supplier to tell them it came in damaged, admit that you damaged it. When your employees see that you are honest in your dealings with others, you will earn their trust and respect.” Jim Lett - A.B.E. Doors and Windows
    126. 126. Building Trusting Relationships Believe people react positively when trust and confidence are placed in them and when the best is expected of them.
    127. 127. Fairness Fair treatment and fair opportunity benefit everyone.
    128. 128. Responsible Behavior Expect people to act responsively and to work for group goals. Expect people to be dependable and to work hard.
    129. 129. High Standards of Business Ethics TDIndustries has a reputation for “doing the right thing.” Over time, “doing the right thing” is also the best business philosophy.
    130. 130. SERVANT LEADERSHIP TRUST CONTINUOUS IMPROVEMENT DIVERSITY STRATEGIC PLAN SHARED COMMITMENT CONTINOUS LEARNING COMMUNITY OF POWERFUL, TRUSTING PARTNERS
    131. 131. Top 100 Training Organizations Training Magazine 2001, 2002, 2003
    132. 132. The Marks We Leave As time goes on and we reflect On the things we’ve said and done; The places we’ve been, The people we’ve met And we think of all the fun. We realize the marks we leave in life Aren’t made of stone or steel But rather of the lives we’ve touched And how we make folks feel.
    133. 133. For people are far more valuable Than achievements great and high, Than cars or planes or space shuttles Or buildings reaching to the sky. You and I can leave our mark in life By doing all we can To serve and praise and uplift The lives of children, women and men. Mark Sanborn
    134. 134. “Raising the Door Tour” – www.doors.org TDIndustries – www.tdindustries.com Great Place to Work Institute – www.greatplacetowork.com Top 100 Best Places to Work For – www.fortune.com FISH! Philosophy – www.fishphilosophy.com World Famous Pike Place Fish Market – www.pikeplacefish.com John C. Maxwell – www.maximumimpact.com Mark Sanborn – www.marksanborn.com Jeff Blackman – www.jeffblackman.com Institute of Door Dealer Education & Accreditation – www.dooreducation.com Job Descriptions and Management and Employee Evaluation Forms – www.doors.org (members only section) If you are not a member of IDA but would like information on joining IDA please contact me at randyo@hollywoodcrawford.com Resources
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