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Unlocking The Value Of Your Information

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Information is generated in everything staff do. Government departments, service companies, utilities, primary industry, manufacturing, retail – all generate large quantities of information every day. …

Information is generated in everything staff do. Government departments, service companies, utilities, primary industry, manufacturing, retail – all generate large quantities of information every day. With staff empowerment the norm, the rate of creating information by individuals in their normal daily work is growing exponentially. And what about stuff that is not written down – the knowledge in people’s heads?

And here’s the rub. The volume is growing rapidly, but is the value of that information pool increasing at similar rates? Or is it locked away in a "silos"? What about too much information rather than the stuff that is really useful?

This is a presentation from an interactive event run by Intergen on 24 March 2010.

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  • 1. Unlocking the value of your information Steve Lapwood and Henk Verhoeven 24 March 2010 www.intergen.co.nz
  • 2. Unlocking the value of your information A typical information worker now spends up to 25% of their day searching for the right information to complete a given task Source: Butler Group
  • 3. Tail on the Donkey
  • 4. “Our information is in good shape” Yeah. Right!
  • 5. Unlocking the value of your information Straw Poll/Discussion (aka Spanish Inquisition)  In your organisation:  How important is information and why?  How long does it take for your people to find stuff? And why?  What techniques do people use to find stuff?  What happens when they cannot find the stuff they need?  What is your ratio of duplicated information – or near-duplicated?  What is the incident of wrong versions of information? And results?  Where is information stored?  How do people share and use informal information?  How do people find the people who know the stuff they need?  How have you approached these challenges to effectiveness?
  • 6. Summary of Discussion
  • 7. Unlocking the value of your information Surfing the net 1,500,000,000,000,000,000 bytes of new information was posted last year Google searches - 3,000,000,000 Information on the net is per day doubling every week
  • 8. Information Management
  • 9. Unlocking the value of your information The Information Value Map C H V A Tacit A L l L U E E Information N G E Data
  • 10. Unlocking the value of your information The Time-Value of Information Ideal Value Typical Knowledge base Time
  • 11. Unlocking the value of your information Information Growth vs Value Growth Information Management & Search Tools Value Time
  • 12. What to do? Example
  • 13. Unlocking the value of your information Information portal vision – communicate, coordinate, collaborate LIKELY POSSIBLE  Search  Application portal  Document lifecycle management  Who’s who  Events & schedules  Profiles, professional networks  Tasks, workflow  Wikis  Departmental sites  Blogs  Announcements, news  Dashboards, BI  Project workspaces  Extranet  Contacts  Integration with mail, awareness  Knowledgebase  Feeds  Ideas, forums  Non-business content  Self service, on line forms  Reports  Tutorial site
  • 14. Unlocking the value of your information Phases Phase 1 Phase 2 Phase 3 (sample) • Document • Self service • Applications management • Contacts portal • Departmental sites • Who’s who • Extranet • Profiles • Dashboards • Knowledgebase • Project workspaces • Ideas Functions • Search • Reports • Professional • Workflows networks • News • Blogs • Events • Feeds • Ads • Email • Tutorials, how to’s Phase 1 Phase 2 Phase 3 • Migration • Forms designs • Integration • Communications • Migration • Report generators Content • Events coordinators • Content authors • Profiles • Ideas generation • Training guides • Reports creators • Content administration • Bloggers • Communications
  • 15. Unlocking the value of your information Deployment approach (sample)  Portal executive sponsorship and lead-by-example  Programme management, “evangelist”  Site sponsorship, ownership, “champions” and administration  Pilot groups for each phase  Communications and feedback  Support structure  Stakeholder engagement processes  Content authors/owners:  KB, ideas, events, forums, workspaces, blogs  Readiness, awareness, training and guides  Content administration  Governance board:  Sites, branding, content, templates, processes, permissions, libraries, metatags, publishing, disposition/archive  Requirements, business cases, prioritising, customisations  Advisory groups
  • 16. Enterprise Search
  • 17. Unlocking the value of your information Progression of Search & Information SEARCH INFORMATION TAXONOMY  Keyword  Taxonomy Integration  Synonym  Metadata Management  Relevance  Metadata Extraction &  Classification Assignment  Federated  Metadata Creation  Un-Structured sources  Informal Information  Optimisation
  • 18. Unlocking the value of your information Chaos-Convergence-Order Just plain old Search (Availability & Visibilit Information Retrieval Cost Mastering Search (Relevance & Accuracy) Chaos Convergence Order Time
  • 19. Unlocking the value of your information Microsoft Search Solutions
  • 20. Questions
  • 21. Thank You