In the Fight for Survival, The Social Company Wins

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The session will help you to see how SharePoint can deliver more for your enterprise social strategy. These slides were presented by Cuneyt Uysal, VP of Sales and Operations Asia Pacific at Sitrion, during a breakfast session 14th May 2014.

Successful enterprises are using social technologies to drive growth and innovation through improved employee engagement and collaboration.

During this event, Sitrion talked about the trend of companies who have found their needs aren’t covered with Microsoft’s current offerings alone:

- The social workplace and how to build the best social hub for enterprise collaboration, extend the power of social outside your four walls and unlock the innovative power of your people through social.
- The mobile enterprise and how to stay competitive by mobilising your workforce securely.
- Off the shelf solutions to meet some of your most common problems.
- What customers are saying about Microsoft’s offerings
- Showcase case studies from companies such as Bank of NZ and AMP.

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In the Fight for Survival, The Social Company Wins

  1. 1. cuneyt uysal yp apac about me @cuneytuysal www.linkedin.com/in/cuneytyuysal
  2. 2. Sitrion Inc © 2014 – Company Confidential about Sitrion - social sites average productivity increase information workers using social tools 25% paid enterprise users all in SharePoint millions gold certified globally MSFT • founded in 2004 • headquartered in USA • Presence in Canada, Europe, Southeast Asia & Australia • http://microsoft.com/sitrion
  3. 3. ROI of Social?
  4. 4. McKinsey Research – July 2012
  5. 5. how much is 20% of your labor cost?
  6. 6. Sitrion Inc © 2012 – Company Confidential Usage drivers in ANZ- IDC 2012 Most companies see ESN as an important tool for better employee collaboration and information sharing, for company transformation and employee morale. But only half see ESN as a means to increase productivity. 38% 30% 31% 23% 27% 23% 20% 22% 18% 15% 11% 42% 51% 46% 52% 54% 64% 53% 58% 61% 60% 64% 10% 16% 21% 20% 19% 11% 23% 18% 19% 25% 25% Increased Employee Productivity Better problem solving Search for information, people and skill sets within… Cost savings on travel, traditional conference… Capturing and storing ideas and content expressed… Improving work flow and business processes Connecting a disparate workforce More engaged and satisfied employees Transform our company culture to leverage and… Better information sharing Better employee collaboration ESN Usage Drivers – Internal 1 - Least Important 2 3 4 - Most Important N = 151
  7. 7. Who the heck is Sitrion?
  8. 8. Sitrion Inc © 2014 – Company Confidential
  9. 9. we make Microsoft (more) social
  10. 10. sitrion is • market leader for Microsoft • simply a plugin to SharePoint
  11. 11. Expertise Search Q/A Reach Ideation Governance Training & Onboarding Knowledge Capture Info Aggregation Recognition Sitrion adds value to SharePoint 2013 and Yammer
  12. 12. Leverage Your Ecosystem “56% of organizations believe a better understanding of business value will improve the adoption of social collaboration tools.” Forrester Research, Social Business: Delivering Critical Value 2012
  13. 13. social learning ideation rewards & recognition mobility knowledge sharing onboarding governance expertise discovery social tools speed up knowledge tasks 35%
  14. 14. Speaker & Job Title •Connect distributed workforce •Improve client relations •Open communications with reliability & transparency •Meet security and compliance 12-14% retention, recruiting and collaboration according to the McKinsey Global Institute 11/2012 Time Saved with Social15% Social Value Potential
  15. 15. sitrion customers excel beyond “hype” UNISYS 90% @ 22,000 global employee
  16. 16. ARK Group 2013
  17. 17. Barclays • 140,000+ global employees • Standard banking, insurance, credit cards and investment products • Innovation: PitchIN’s • Advanced Mobility (Good) • Front-line retail staff use Sitrion on iPads because they have no email access • Avoided “cloud” tools for compliance sake
  18. 18. bnz • 5000+ local employees • Standard retail, business and institutional banking products • Uses Sitrion for secure Communities of Practice, locating experts • CEO and Corporate Communications • Future: retail tellers using mobile apps
  19. 19. 13.05.2014
  20. 20. Speaker & Job Title succeed •Connect distributed workforce. •Improve client support & services. •Open communications with reliability & transparency Social Value Potential 170 – 200 billion through social technologies in advanced manufacturing industries, according to the McKinsey Global Institute 11/2012 100%Improved Margin
  21. 21. Speaker & Job Title succeed •Drive innovation. •Change to meet customer demands. •Meet industry regulation. 36% 21-36% through Communities for consumer co-creation in Packaged Goods according to the McKinsey Global Institute 11/2012 Customer Service Social Value Potential
  22. 22. Sitrion Inc © 2014 – Company Confidential Accenture • 246,00 Employees in 120+ countries • Global management consulting, technology services, and outsourcing
  23. 23. Sitrion Inc © 2014 – Company Confidential onboarding - Tom Barfield, Director of Social Learning & Knowledge Sharing
  24. 24. Sitrion Inc © 2014 – Company Confidential
  25. 25. Sitrion Inc © 2014 – Company Confidential
  26. 26. Sitrion Inc © 2014 – Company Confidential recognition & identity pride is a major driver to performance $300B lost productivity 82% say recognition inspires performance 64% leave from feeling under- appreciated
  27. 27. Sitrion Inc © 2014 – Company Confidential Best of breed usability and branding
  28. 28. Sitrion Inc © 2014 – Company Confidential
  29. 29. • Reduction in employee turnover: 24% • Employees who feel more connected to colleagues: 61% • Employees who reported greater job satisfaction: 38%
  30. 30. Innovate and Drive Revenue
  31. 31. Sitrion Inc © 2014 – Company Confidential Citibank • 260,000+ global employees • Standard banking, insurance, credit cards and investment products
  32. 32. Sitrion Inc © 2014 – Company Confidential ideation New service intros Faster time to market Employee feedback Green initiatives Cost savings, Sourcing internal talent the target: 1000 Citi employees the goal: introduce new services The results: 500 ideas captured 2 ideas selected the target: EMEA region the goal: reduce environmental impact The results: 300 ideas captured Improved awareness, greener company the target: all Citi employees the goal: new brand identity The results: one employee idea selected $500,000 cost savings
  33. 33. Reduce Risk
  34. 34. NewsGator Technologies © 2012 – Company Confidential nib • Diversified insurance provider • Fast growth organisation
  35. 35. NewsGator Technologies © 2012 – Company Confidential governance and compliance Safe, Secure Collaboration • Set guidelines (T&Cs) • Monitor and report abuse • Manage e-discovery “We found that creating a terms of use and forcing our users to check a box saying they agree to these terms and they were going to self govern, and weren’t going to post anything profane or obscene – that covered about 90% of issues. We haven’t had any issues so far, people are using it and being very responsible.” Click here to accept the Terms & Conditions !
  36. 36. How to build the business case
  37. 37. “Provide and Pray” is not a social strategy Gartner 2013
  38. 38. Recognition Campaigns Education Ambassador Networks Community Management Cultural Assessment Architecture User Experience & Design Mobility Enterprise Integration Deployment Landscape Assessment Coalition Vision, Mission, Values Change Management Governance Socially Enabled Processes Organizational Assessment
  39. 39. NewsGator Technologies © 2012 – Company Confidential Free Online Trials • Instant access • Private and Secure • Email Intergen for access
  40. 40. Sitrion Inc © 2014 – Company Confidential “No matter what your organization’s goals for enterprise social, the chief selection criteria should be the ease with which a platform can be used and its ability to integrate with other core enterprise software investments.” i.e. SharePoint Rob Koplowitz, Forrester Research
  41. 41. Thank You @cuneytuysal
  42. 42. Sitrion Inc © 2014 – Company Confidential beyond SharePoint 2013 and Yammer, today

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