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Intergen's Dynamics Day '11

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Dynamics Day '11 - Welcome and Keynote Presentation Transcript

  • 1. Welcome & KeynoteSimon BrightChief Operating Officer Intergen10 August 2011
  • 2. Welcome and KeynoteDynamics Day ‘11 sets new records 245 attendees from New Zealand & Australia 17 sessions across 3 streams 3 Client presentations  Sam Hazeldine - MedRecruit  Aaron Overington – Spectrum Care  Grant Wilson & Neville Richardson - Sealord 35 Intergen people and 10 Microsoft people here to work with you throughout the day
  • 3. Welcome and KeynoteTheme Connect with each other, our team and Microsoft. Discover new ways to use Dynamics and discover how Dynamics forms an integral part of the Microsoft technology set - the Dynamics solutions no longer sit in isolation Extend your thinking and your solutions; get more out of your Dynamics investment
  • 4. Welcome and KeynoteThe day in summary Stream 1 Stream 2 Stream 3 Dynamics CRM Dynamics NAV Dynamics AX• Ball Room • Tasman 1 • Tasman 2 (this room) All combined stream sessions are in the Ball Room (this room) The 4pm session: Using XRM to Extend CRM - will be in the Ball Room
  • 5. Welcome and KeynoteIntroducing: Experts Lounge See the Dynamics solutions in action  Drill down into specific features and capabilities Get your questions answered by Intergen’s on-site experts Talk through specific use cases or ideas you may have Experts Lounge is available after the Keynote and through to the last session at 5.20pm
  • 6. Welcome and KeynoteIndustry Briefings Two industry briefings being run from 4.00pm-4.40pm: Executive Retail Briefing  Led by Rajeepan Raguneethan, discussing Microsoft’s retail strategy (Stream 2 Room) Manufacturing and Distribution Rajeepan Raguneethan Roundtable Discussion Industry Director  Intergen’s experts will lead an (Retail) interactive discussion Microsoft (Stream 3 Room)
  • 7. Welcome and KeynoteIntroducing: The Yellow Shop Use your Intergen cards to purchase merchandise from The Yellow Shop  Every card can buy something  Selected cards are loaded with “megadollars” – purchase a Windows Phone 7, Xbox Kinect bundle or an accommodation package The Yellow Shop is located near the reception area and is ‘open’ throughout the event
  • 8. Welcome and KeynoteIntergen Leadership at Dynamics Day ‘11  Wayne Forgesson – Director, Marketing & Alliances  Chris Auld – Chief Technology Officer, Director  Bruce Smith – General Manager, Sales  Murray Newman – Chief Financial Officer  Michael Murphy – Northern Regional Manager  Emma Barrett – Central Regional Manager  Tim Mole – Southern Regional Manager  Cheryl Adams – Dunedin General Manager
  • 9. Welcome and KeynoteIntergen Leadership at Dynamics Day ‘11 Dynamics Leadership  James Page – Practice Principal  Nick Johnson – Dynamics Practice Lead, Northern  Kirsten Bockett Smith – Dynamics Practice Lead, Central  Jolann van Dyk – Dynamics Practice Lead, Southern  Craig Keenan – Dynamics Practice Lead, Australia  Jaana Krause – Services Lead, Application Support  Steven Foster [Fozzy] – Product Manager, CRM  Derek Lamb – Solution Specialist, ERP
  • 10. Welcome and KeynoteNetworking Event Stay for the networking function at the end of the day Hear from Bernard Hickey, well known business commentator Share knowledge with other attendees and catch up with speakers Bernard Hickey Business Commentator
  • 11. Intergen UpdateSimon BrightChief Operating Officer Intergen10 August 2011
  • 12. Welcome and Keynote
  • 13. Welcome and KeynoteA snapshot: August 2011 300 Staff 7 locations: Auckland, Wellington, Christchurch, Dunedin, Sydney, Perth and Redmond End to end services: strategy, consulting, development, implementation, cloud computing, hosting and application support A [continued] single focus: to help you achieve your potential through technology
  • 14. Welcome and KeynoteOur breadth of services: ENTERPRISE APPLICATIONS ENTERPRISE SOLUTIONS: Application Development and integration APPLICATIONS based on the Microsoft .NET Framework and related Server products and developer tools. PORTALS, CONTENT AND COLLABORATION ACCESS: Design and delivery of portal, content management and collaborative solutions that organise unstructured data, FOCUSED ON THE PORTALS, business systems and business intelligence.DYNAMICS EFFICIENT DELIVERY OF CONTENT,SOLUTIONS RESULTS COLLABORATION DYNAMICS SOLUTIONS DETAIL: Focussing on the provision of packaged solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and related solutions. CONSULTING & ARCHITECHTURE SERVICES CONSULTING & ARCHITECTURE EXPERTISE: Specialised and experienced consultants trained SERVICES to get the best out of business across a broad range of industries and disciplines.
  • 15. Welcome and KeynoteWhat you probably do know… ON-PREMISES
  • 16. Welcome and KeynoteWhat you may not know… ON-PREMISES
  • 17. Welcome and KeynoteWhat is Office 365?
  • 18. Welcome and KeynoteFocus on our Dynamics Business Our clients  We support 122 clients across Dynamics the ERP and CRM suite  Opened office in Sydney: Dynamics clients in NSW and QLD People  Team now +70 people across NZ and AU  Dedicated ‘support’ offering strengthened in NZ and Perth  Our people continue to be recognised – MVP and v-TSP Innovation and forward thinking  Continued to provide ‘new tech’ services to Microsoft Corp in Redmond  Dynamics CRM 2011 early adopter  Participated in the Dynamics AX 2012 TAP (Technology Adoption Program)  Team Participated in Dynamics AX fast start training in January 2011  Participating in Dynamics NAV ‘7’ TAP – including feature select sessions in Denmark in October 2010
  • 19. Welcome and Keynote
  • 20. Welcome and KeynoteMicrosoft Dynamics: Release Map Dynamics CRM 2011  Released Q1 2011  On premise and Online  6 customers already live [Online] Dynamics AX 2012  General Availability 1 August 2011  First NZ customer view today  2 Dynamics AX 2012 projects in play Dynamics NAV ‘7’  Due for release Q1 2012  ‘TAP’ project gearing up  Cloud deployment option
  • 21. Welcome and KeynoteWhat does the coming year hold? Continued high uptake rates for Dynamics CRM 2011 Dynamics AX 2012 release will drive tier 1 compete Clients will continue to evaluate the benefit of the cloud – most will take a baby step some will step right in Dynamics NAV ‘7’ will aid companies wanting to drive a full cloud solution Office365 will guide clients towards the cloud
  • 22. Microsoft UpdatePaul MucklestonManaging Director Microsoft New Zealand10 August 2011
  • 23. An active 12 months…
  • 24. Windows 8 .7
  • 25. Business ApplicationsInnovation Pipeline CRM R7 and R8AX 2012 Launch Release NAV 7 Release GP 12 Release
  • 26. “ Microsoft Dynamics AX has DRAMATICALLY “ Microsoft could give Oracle and Salesforce.com a EVOLVED to an industry-strength RUN FOR product that can serve THEIR MONEY. multinational companies. - William Band, Forrester” ” - Gartner Magic Quadrant“ A HUGE advantage of Dynamics CRM is its “ Microsoft has a SOUND TECHNOLOGY USABILITY AND supported by multiple INTUITIVE use. DELIVERY MODELS. ”VP of Research- Gartner on Microsoft Dynamics” - Rebecca Wettemann, CRM at Nucleus Research
  • 27. Gartner CRM Excellence Award• Winner of Gartner Overall Excellence for CRM Award• Save 1,20 hours on 20,000 orders each year• Reduced cost of service by 70%• Improved customer satisfaction by 30%Gartner Enterprise Efficiency Award• Multi-billion, global real-estate provider• Silver Award for CRM Enterprise Efficiency• Over $40 million in productivity gains• 360 customer view, holistic needs analysisNucleus CRM ROI Award 2009 Forrester CRM Wave Report• Projects annual savings of €8M• Increased selling time by 15%• Reduced “friendly fire” incidents by 10 fold• Drove customer retention to 90%• Accelerated collection times from 75 days to 19CRM Magazine for Outstanding CRM Implementation• Increased revenue by 115%• Maintained a 97.8% customer renewal rate• Reduced backlog of installation tickets by 51%• Increased same-day closing of trouble tickets by 14% Gartner SFA Magic Quadrant
  • 28. Becoming a Dynamic Businesswith Microsoft DynamicsRajeepan RaguneethanIndustry Director Asia TZ Microsoft10 August 2011
  • 29.  Investment in industry relevance, empowering a rich vertical ecosystem! Global: multi-site, -legislation, -language & n-site central deployment Increase productivity of ERP users & reach more employees Decrease Time-to-Value for ERP deployments Utilize the power of the Microsoft Application Platform Microsoft Confidential
  • 30. Easy-to-Use UI Making more People more Productive ERP Client Role BasedSharePoint® Partner Extensions SecurityPortal Manufacturing Distribution Office Enabling Security and Simplicity to Partner Extensions coexist Retail* Services Sector Public Sector Industry Solution Industry Solution Core ERP Solution One Business BI CRM & GRC CRM IDE HR & Payroll Process Library SRM Financials SCM Industry relevant ERP processes, empowering a rich vertical Database Inventory Integration Projects ecosystem Services Core ERP Solution Workflow Utilizing the Platform Using the Power of the Microsoft Application Platform and Ecosystem
  • 31. Helps Mfg. organizations embrace the Dynamic Businesses vision• Purposely Built for the • Flexible Manufacturing • Supports multiple Industry Manufacturing Industry Models role Centers• Unleashes the power of • Supports Collaborative • Familiar User Experience Global Manufacturing Manufacturing makes it simple to learn• Enables Green and Efficient • Rapid Responsiveness to and intuitive to use Manufacturing Enterprise demand changes • Improves User Productivity Powerful Agile Simple
  • 32. Microsoft Vision for Retail 360 Degree View Deeper EmpoweredCore Foundation and Optimization Engagement Retailers • Point of Sale • Multi-Channel Retailing • Client-Telling • Additional Channels • Store Management • Commerce • Marketing (Multi-Channel) • Social Media • Merchandising • Call Center • Customer Care • Mobile • Enterprise Resource • Demand Management • Customer 360 • Marketing Management • Replenishment • Personalized content across channels Kiosk Web Mobile Catalog Social Media Stores Customer Care Marketing Retail Financials Demand Planning Replenishment Supply Chain Integration
  • 33. BrowserPC Phone
  • 34. “The products enhanced flexibility and usability will position it well in deals at the margins of the enterprise category — companies with $500 million to $2 billion in revenues. ..” Paul Hamerman, China Martens ,Forrester, May 2011“Microsoft has a massive partner ecosystem it can mine for opportunities. SAP less so except those as yet un-namedISVs that may look at ByDesign as a second string. Oracle has nothing as substantial as either of the other twoplayers.” Dennis adds, “If it is successful then Microsoft becomes the stealth competitor to SAP, Oracle, Infor andwhatever Epicor/Activant becomes.”“They have actually done a nice job of combining process manufacturing, discrete manufacturing and leanmanufacturing in one product. Most other products don’t do that.”Source: Christian Hestermann, Gartner Inc; SearchManufacturing.com, June 23 2011
  • 35. SML
  • 36. Our 360 degree relationshipwith MicrosoftChris JT AuldChief Technology Officer Intergen10 August 2011
  • 37. AN INTERGEN SNAPSHOTWE MAKE EXTENSIVE USE OF MICROSOFT TECHNOLOGY IN BETAINTERGEN GOES BEYOND MERE EARLY ADOPTER PARTICIPATION INFRASTRUCTURE DEVELOPER TECHNOLOGIES TAP/METRO/PEP TAP/METRO PARTITIPATION: PARTICIPATION:  Data Protection Manager  Windows Azure  Microsoft run a 2007 (Trainer and Content Technology Adoption Developer)  Data Protection Manager Program for early adopters 2010  Dynamics CRM4 and 2011  System Center Service (Trainer and Content  Intergen not only Manager 2010 Developer) participate in Early  Windows 7  Exchange 2010 Adopter programs; we (Trainer) often build the content and  Office 2010 Deployment (Content Developer)  SharePoint 2007 & 2010 run the training (Content Developer) EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 38. EVIDENCEDYNAMICS CRM 2011 TRAINING KIT: Intergen builds core contentCRM 2011 DEVELOPER TRAINING INTERGEN EXPERTISE DELIVERED GOAL OUTCOME With a new version of CRM came a whole Intergen and our friends from Colorado host of new approaches and technologies Tech Consultants worked with the for developers.. Things like Silverlight were Dynamics team over 18 months to evolve elevated to first class status and there the final content used today. We trained were major changes to the underlying developers around the world and recorded service layer. the content for Microsoft Channel 9. http://channel9.msdn.com/Series/DynamicsCRM201“ THE ENGINE ROOM As both a developer on the content team and the key Chinese language trainer for this project it was exciting to see the impact  Dynamics CRM 2011 this course made on attendees. As an expatriate Chinese living in  Visual Studio 20108 ” New Zealand it  Silverlight  WCF was a privilege to return and present this course in Jian Sun 孫健 Beijing, Shanghai and Guangzhou. CRM Developer Chinese Language Trainer EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 39. EVIDENCESHAREPOINT AT PDC : Intergen delivers a racy keynote demoEXCITE DEVELOPERS AT PDC09 SHAREPOINT + MOTORSPORTGOAL OUTCOMEMicrosoft needed a fantastic executive Intergen combined their deep experience inkeynote demo for SharePoint 2010 that SharePoint 2010 and their own in housewould wow a developer audience. Motor Racing team to build a fantasticA traditional Contoso or Northwind demo demo for the PDC day two keynote.just wouldn’t cut it. The demo combined SharePoint, Azure and Silverlight.“ The problem with building a ‘cool’ demo like Blue Yonder Airlines Racing is that if you’re not technically accurate people will pull it to THE ENGINE ROOM  SharePoint 2010 pieces. Intergen was unique in that we could deliver both  Silverlight ” technically sound SharePoint and Silverlight content as well as  SQL Azure ensuring the Tony Stewart motorsport aspects were realistic.. Managing Director Driver: Intergen Motorsport EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 40. EVIDENCEBLUE YONDER AIRLINES RACING: PDC09 Day 2 Keynote http://microsoftpdc.com/Sessions/KEY02 (Demo beings at 2hr 8min) EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 41. EVIDENCECRM 2011 AT PDC : The power of CRM software + Windows Azure servicesREALIZE SOFTWARE + SERVICES COMBINE CRM5 + AZUREGOAL OUTCOMEHow do you combine the massive elastic As proven experts in, Windows Azure,scalability of the cloud with the power and Dynamics CRM and Silverlight Intergenflexibility of the Dynamics CRM platform? delivered a showcase that not only lookedHow do you make something business great but setout architectural goodfunctional but still look fantastic? practice for Software + Services applications.“ As well as making The Phone Company demo look great we wanted to ensure it gave good architectural guidance. We use queues to buffer requests out of the cloud to the on-premise systems. Without THE ENGINE ROOM  SharePoint 2010  Silverlight ”  SQL Azure this approach you run the risk of scaling up in the cloud and ‘Slashdotting’ your on premise applications. Chris Auld Intergen CTO EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 42. EVIDENCE THE PHONE COMPANY DEMO: CRM5 + Windows Azure + Silverlight + MVC ASP.NET MVC Portal CRM Mayhem Load Test ToolSilverlight Mapping Components Silverlight Mapping included via Silverlight + Azure Workers Hosted in Windows Azure new Web Resource functionality Native CRM Dashboardhttp://channel9.msdn.com/posts/girishr/Phone-Company-CRM--Azure- including Custom Silverlight Demo/ EVIDENCE HOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 43. EVIDENCECRM2011 AT LAUNCH KEYNOTE : We’re All IN The CloudBROAD MICROSOFT CLOUD STACK 100% CLOUD DEMOGOAL OUTCOMEThe launch of CRM 2011 needed a demo A team of Intergenites worked throughthat was entirely cloud based. Christmas 2010-2011 to create theIt had to look great but also talk to all Contoso Property demo.aspects of the MS cloud stack, from Office Extensive work on CRM customizations and365 to CRM Online to Azure. Silverlight web resoruces made the demo really shine“ We really got to show off the full power of the stack in this demo project. We included MS Tag, Silverlight, Bing, CRM, Office 365, SharePoint. THE ENGINE ROOM   Office 365 CRM Online 2011 ”  Silverlight It was a real blast working on this project but now I need to go and  SQL Azure Data Market have a holiday  Rex Wessels Project Lead EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 44. EVIDENCECONTOSO PROPERTY DEMO: The Whole Microsoft Cloud Stack ASP.NET MVC Portal CRM 2011 Microsoft TAGSilverlight Mapping Components Extensive Web Resource based And other cool new Hosted in Windows Azure customization technologies http://contosopropertymanagement.cloudapp.net/Default.aspx https://microsoftexec2.crm.dynamics.com/ EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 45. EVIDENCEAX2012 + CRM2011 CONVERGENCE KEYNOTE : Dynamics VisionDemo Watch the video during morning tea break. EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 46. EVIDENCECONTOSO PROPERTY DEMO: The Whole Microsoft Cloud Stack ASP.NET MVC Portal CRM 2011 Microsoft TAGSilverlight Mapping Components Extensive Web Resource based And other cool new Hosted in Windows Azure customization technologies http://contosopropertymanagement.cloudapp.net/Default.aspx https://microsoftexec2.crm.dynamics.com/ EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 47. EVIDENCECRM2011 AT WPC2011 : Showing the next CRM evolutionFORTHCOMING CRM RELEASE COMPELLINGKEYNOTE DEMOGOAL OUTCOMEMicrosoft Corporate Vice President for An Intergen team working across ourDynamics, Kirill Tatarinov needed a Auckland, Wellington and Redmond officeskeynote demo that resonated with worked closely with the dynamicspartners. It also needed to show some marketing and engineering teams to pullgreat new features coming in CRM 2011 together a great keynote demo.R7… that hadn’t been built yet…“ At WPC you’re talking to other partners so you really need to step things up a gear. We wanted to show some concept ‘rich’ THE ENGINE ROOM   Office 365 CRM Online 2011 ” mobile experiences that can be achieved using CRM.  Silverlight We were really pleased with both the tablet and  SQL Azure Data Market Ben Gracewood  Windows Phone 7 phone apps that we built.  HTML 5 on Tablet PC devices Project Lead EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 48. EVIDENCECRM 2011 ‘R7’ Demo Customer Lookup in Dunn and Bradstreet New ‘Activity Feed’ social networking feature Tablet PC DashboardWP7 Application EVIDENCEHOME PARTNERS SERVICES EXECUTION MICROSOFT SOLUTIONS
  • 49. Keynote CloseSimon BrightChief Operating Officer Intergen10 August 2011
  • 50. Welcome and KeynoteComing up…. 10.45am  The Cloud: What it means for Dynamics  This room 11.30am  Stream sessions start  5 minutes after Sam and Chris’s session!
  • 51. Welcome and Keynote
  • 52. Thank youSimon BrightChief Operating Officer Intergen10 August 2011