20% - 12% Two year drop 19% - Global 84% of Retail in those growth in IT who have not e-commerce Disconnected shopped to $680B(‘11) – on-line $963B(‘13) China – World’s Vendor largest on-line Ability to Offer population at End to End Retail 400M – 25% to Global & 5 yr CAGR Emerging MarketsSource: J.P. Morgan
An end-to-end solution that gives enterprise customers unprecedented agility and control over their business by connecting people,process and channels across the organization— providing the insight to meet and exceed the high expectations of today’s consumer,build loyalty, and optimize for long-term success. Kiosk Web Mobile Catalog Social Media Stores Customer Care Marketing Retail Financials Demand Planning Replenishment Supply Chain Integration
Microsoft Vision for Retail 360 Degree View andCore Foundation Deeper Engagement Empowered Retailers Optimization • Point of Sale • Multi-Channel Retailing • Client-Telling • Additional Channels • Store Management • Commerce • Marketing (Multi-Channel) • Social Media • Merchandising • Call Center • Customer Care • Mobile • Enterprise Resource • Demand Management • Customer 360 • Marketing Management • Replenishment • Personalized content across channels Kiosk Web Mobile Catalog Social Media Stores Customer Care Marketing Retail Financials Demand Planning Replenishment Supply Chain Integration
Microsoft Dynamics AX for Retail POS Transaction and UI Real-time Customer RoleTailored UI and Real-time Loyalty Payment Processing Global Returns Management Updates Security Updates Microsoft Dynamics AX for Retail Headquarters Store SystemsMulti-Channel Commerce Microsoft Dynamics Retail Configuration Item/Shelf Hardware AX POS Statement Settings and Store Space Management Labelling Configuration Integration Management Logistics Merchandising Assortment Pricing & Distribution Warehouse Replenishment Buyer’s Push Management Offer Management Marketing Retail Sales Pricing and Global Voucher Promotions Loyalty Program Data Customer Detail Discounting Warehouse Microsoft Dynamics AX Core Functionality Human Business Enterprise Financial SCM CRM Resource Analysis Portal Management Management
MS AX for Retail HQ MS AX for Retail POS Items 3rdParty 3rd Party POS Departments Back office Items Departments Payments TaxesAdvanced Pricing Categories UI Layout Sales •ProductivityAdvanced Discounts CustomersReason Codes Payments Templates Pricing •TCO Item Receipts DiscountsMatrix Taxes KitsItem Groups Sales Matrix UI LayoutEmployees …. Lot Matrix Templates …. Hardware profile ~ 33% Functional profile 100%•Custom Integration w/ Each Opportunity •Consistent Data Model and Complete Back•Higher Maintenance and TCO Office Control of all Store activity •Functional Inconsistency •Timely, Accurate, Consistent Information •Limited Capability •Single Version of the Truth
“Customers feel that we know them. They don’t have to tell us their account history, but can simply talk about the product or service that matters to them at that moment.” Larry Venter, Senior Director, Retail Solutions, Microsoft“Microsoft Dynamics AX for Retailenables us to follow our vision and be adynamic, valuable retailer that providescustomers with a unique and personalexperience.” “We showed that MicrosoftTerri Jordan, Vice President, Technology for Retail Stores, Microsoft Dynamics AX for Retail can adapt closely to a complex business model and accelerate time-to-value by making optimal use of technology that companies already own.” Terri Jordan, Vice President, Technology for Retail Stores, Microsoft
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