Australian Rugby Union (case study)
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Since the dawn of professionalism in rugby in the mid-1990s “the business of rugby has grown tremendously,” says Todd Day, Chief Financial Officer for the ARU. “Before our decision to upgrade ...
Since the dawn of professionalism in rugby in the mid-1990s “the business of rugby has grown tremendously,” says Todd Day, Chief Financial Officer for the ARU. “Before our decision to upgrade our ERP system, we were operating on a system that that had been in the business for over 15 years. Its basicness created very inefficient, cumbersome and time-consuming processes and it had clearly passed its use-by date in the business,” Todd explains.
“We were extremely limited in our ability to provide relevant and timely service to the business. We needed a finance system that could handle real-time purchase ordering and commitment processes, and a system that provided real-time reporting functionality to departments. Under the existing system it was near impossible to accurately report what the business had purchased or who had purchased it until it turned up on our doorstep. It became a bit of a lucky dip at month end and year-end in accurately reporting and forecasting the results of the business, and you cannot manage a business like that,” Todd says.
Further adding to the complexity of the operational environment was the adoption of a shared service environment by the ARU and member unions. “Whilst there were certain commonalities between us all, there are also some unique differences which need to be individually addressed, so we needed a solution that could cater for multiple situations,” Todd continues. “We needed a solution that met these shared services initiatives.”
By creating an enterprise portal that could be accessed right across the business, self-service options would empower users within the finance team and beyond, as well as creating commonalities and automating processes, ultimately providing much needed visibility of expenses, purchases and cashflow.
More information: http://www.intergen.co.nz/Our-Work/the-australian-rugby-union/
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