Airways (case study)
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The selection and training of prospective air traffic controllers is not to be taken lightly. Considering the selection and training process takes a year and costs in excess of $100,000 to complete ...
The selection and training of prospective air traffic controllers is not to be taken lightly. Considering the selection and training process takes a year and costs in excess of $100,000 to complete (which is still the cheapest training rate in the world), failed hires are a huge risk. Airways’ assessment centre needs to minimise this risk, both for the candidate, for Airways itself and for the international organisations who purchase Sure Select selection and training from Airways.
Prior to engaging Intergen to build the new solution, the Sure Select assessment centre was paper-based and its various components were disparate and driven manually. The assessment and selection methodology itself is highly sophisticated and proven, based on extensive research and experience, yet its execution let it down.
Each aspect of the paper-based system had its own pain point. Manual processes slowed things down. And because assessors could add or change elements of the training, introducing variability in content and timing, it wasn’t possible to deliver one definitive and consistent training experience.
All data, such as candidate information and test scores, was managed within an Excel spreadsheet.
“It was a reasonably clever spreadsheet,” explains Airways’ HR Manager, John Eatwell, “but it’s hard to persuasively sell a spreadsheet. And people would write over formulas; it was open to errors and therefore accuracy could come into question.”
Airways needed to bring the existing solution online, integrating all elements of the paper-based system into one computer-based system. And, due to the complexity of the testing performed, it also needed make doubly sure nothing got lost in translation from paper to PC.
More information: http://www.intergen.co.nz/Our-Work/airways/
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