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Content is Currency: Developing Powerful Content for Web & Mobile
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Content is Currency: Developing Powerful Content for Web & Mobile


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  • 1. What Will We Cover?PART I: Content: It’s the Currency• What Is Content Marketing?• Analyzing Your Current Web Content and Mobile Presence• Performing Keyword and Competitive ResearchPART II: Content for the Web• Website Content—Including Case Studies, E-Books, White Papers, and Articles• Press Releases and Media/Press RoomsPart III: Content for Community and Mobile• Social Media Content• Blog Content• E-Mail Content—Auto-responders, Newsletters• Video Content• Audio Content—Webinars• Content for Mobile• Putting It All Together: Unleashing Your Content Marketing Machine
  • 2. What is Content Marketing?Content marketing is a marketingtechnique of creating and distributingrelevant and valuable content toattract, acquire, and engage a clearlydefined and understood targetaudience - with the objective of drivingprofitable customer action.
  • 3. Other Key Points• Through content marketing, you convert prospects into customers and customers into loyal, lifelong, repeat buyers.• Utilizing the power of opt-in permission to deliver content via e-mail, RSS feeds, social media channels, and other methods, your goal is to become a valued resource for hundreds and thousands of people who, in time, will want to buy what you sell.• You don’t want to sell them once and never see them again. You want to make a friend—a friend who enjoys buying from you—for life.
  • 4. What Types of Content?• Blog posts• Website pages• YouTube videos• E-books• Case studies• Podcasts• Webinars• E-newsletters• Digital magazines• Press releases• Articles• White papers• Content widgets• Autoresponders• E-mails
  • 5. Content Questions• What types of content do you need for your specific business, target market, and industry?• How does content influence search engine rankings and sales conversion?• How do search engines rank content and why?• How do you develop, distribute, and leverage social media content to connect with your target market and grow market share?• How do you integrate the unique elements of your web presence: website, landing page, blog, article, e-mail, newsletter, autoresponder, pay- per-click (PPC) ad, and press release copy, as well as online video and audio content?• How about content development strategies for Twitter, Facebook, LinkedIn, YouTube, and other social networking sites?• How can I use mobile content in this rapidly developing and promising marketing channel?• What are the best strategies for automating content creation, distribution, and management?
  • 6. The Content Lifecycle• Content strategy & planning• Content creation• Content marketing/distribution• Content management/curation
  • 7. SEO & SMO Defined• Search engine optimization (SEO) is the practice of using a variety of techniques to improve a company’s ranking of all its content types on search engines. These techniques may include: – Editing or adding to HTML code – Working with site navigation features – Employing linking strategies – Creating compelling web page content• Social Media Optimization (SMO) is using social media activity with the intent of attracting unique visitors to website content. There are two categories of SMO: – Social media features added to the content itself, including: RSS feeds, social news and sharing buttons, user rating and polling tools, images and videos – Promotional activities in social media including: blogging, commenting on other blogs, participating in discussion groups, and posting status updates on social networking profiles
  • 8. The Content Marketing Machine• Three Pillars – Content, design, and usability• Considerations – What types of content you produce – How you put your content in front of your prospects/customers – How you are supporting your content• Three Channels – Content that makes up your site and blog – Content you use for lead generation (white papers, webinars) – Off-site content. (tweets on Twitter, decks on SlideShare, status updates on Facebook, videos on YouTube Channel)
  • 9. The Seven Prong Approach1. Leverage your client testimonials or positive reviews2. Use all the great rules of SEO to guarantee top placement in the search engines3. Support your content building process by enticing prospects with a free trial service or small product sample4. Guarantee your products and services5. Monitor the competition6. Actively pitch the media7. Build partnerships with others in your industry
  • 10. Current Trends in Content Marketing• Social media marketing gets huge• Mobile marketing becomes the real deal• Content marketing expands into new venues (smart phones)• Online retail continues to take market share from other channels• Integrated marketing comes of age (mobile with TV)• Location-based services are growing• Target market segmentation are driving more dollars to content marketing• Quality content is more important than quantity
  • 11. Analyzing Your Current Content1. Take inventory of the content you currently have in place2. Review the content for quality (writing/production)3. Review it for search engine optimization4. Analyze its social marketing potential5. Rewrite or rework it to correct any mistakes6. Brainstorm a list of additional content items you may needThe Goal:Your content should be compelling to readers, visible to searchengines, linkable to partners, shareable through social media, andtransferable to mobile devices.
  • 12. Keyword Research• What Words Are Potential Customers Using to Search for You?• Measure Demand and Competition• Keyword Discovery & WordTracker• Google AdWords Keyword Tool, SEO Book Keyword List Generator• Your Site Search Box & Web Server Log Files• Align Keywords with the Customer Buying Cycle• Keyword density & Stemming• Using keywords in meta data and page content• Optimize for Long Tail Keyword Phrases
  • 13. SEO Best Practices• Provide unbelievably great content that people love• Use your important keyword phrases in your content, keywords that describe exactly what the content is about and that line up with what people search for• Place keywords in the important places: in titles, headings, links, meta data• Write for people first, search engines second• Don’t forget to use your keywords in image and video tags• Make every page count and make every page specific— unique, custom content, with its own meta title and page-specific keywords• Get others to link to your content (blog posts are the best way)
  • 14. Ensure Content Impact• Reciprocity. Provide valuable, exclusive content. Subscribers will ―pay you back‖ at some point in the future.• Commitment and consistency. You’ll get commitment when they opt in. You’ll develop consistency by staying true to your brand message. Then develop time-sensitive offers.• Consensus. People trust opinions of friends and family over the things you are saying. Use reviews, case studies, and testimonials to get them to believe—and buy.• Affinity. If they like your company, they’ll buy from your company. Use recommendations or endorsements from others who like your company.• Authority. As an expert, you are a known authority, so leverage it. Show how others have benefited from your products and services.• Scarcity. People don’t want to miss out. So show them what they could miss if they don’t get in on the offer. Create a sense of urgency to inspire action.* From: “Influence: The Psychology of Persuasion”, by Robert Cialdini
  • 15. Website CopyBest Practices Your website is the foundation of your online presence, make it the very best content possible Always be thinking about appealing to both site visitors AND search engines, you need to do both Update your site content at minimum once a month, preferably weekly Include a compelling free offer, social profile links, video, latest news and calls to action
  • 16. Website Content Modules• Information module—main body copy• Lead-generation module—e-book, white paper, or free trial offer• News module—scrolling news section on the home page• Opinion module—a preview of your blog on the home page• Impulse buy module—perhaps a graphic banner that advertises your new product• Human interaction module—live help assistance feature
  • 17. User-Generated & Crowdsourced ContentUser Generated Content• Product reviews or testimonials• Can be text, photo, video, or audio content.• Most popular UGC? Comments on blogs & videos on YouTube• Wikipedia represents a mass of user-generated contentCrowdsourced Content• Outsourcing your content production to a group of people through an open call.• Get customers to discuss ideas, provide feedback, and vote (My Starbucks, Flickr, 99 Designs)
  • 18. ArticlesBest Practices Develop articles that connect with readers and are optimized for the search engines. Add real value with new information based on research and trends, no Fluff! Can be reworked, curated and leveraged for other content: blog posts, e-books and more. Ensure your articles have “link juice” and can be shared in the social web.
  • 19. Blog PostsBest Practices Develop an editorial calendar based on what your audience wants to know. Include interviews, opinion pieces, reviews and more. Include compelling images or a unique graphic to truly engage readers – copy shouldn’t stand alone. Be sure your posts are tagged and optimized – don’t forget the URL and title tag. Commenting and participating on other blogs in your industry can only help your traffic.
  • 20. Content ―Hooks‖• Provide something important—The Resource Hook• Tie into what’s relevant—The News Hook• Go against the grain—The Contrary Hook• Take the offensive position—The Attack Hook• Make people laugh—The Humor Hook• Contests, interviews, How to videos, reviews
  • 21. Case StudiesBest Practices Develop case studies that speak to your target audiences, aligning to the verticals you reach. Be sure to include the ROI piece and a quote from your client. Your prospects need to see their own challenges in the case study narrative. 30% of your previous clients will agree to a case study – asking them to participate is the first step.
  • 22. eBooksBest Practices A substantive eBook with solid information and advice will positively impact your sales prospect funnel. Ensure your eBooks are not behind a firewall so you can optimize them for the search engines. Include links in your eBooks to improve the content and SEO. Don’t sell your products or services – but do include your brand messaging.
  • 23. eNewslettersBest Practices This is a perfect opportunity to show your commitment to content marketing – share value added information that helps your prospects and customers. Commit yourself to a consistent publishing schedule, whether weekly, bi-weekly or monthly. Analysis is everything - Track views and interaction and make changes where needed. Do not sell your services! Interested companies will contact you based on the value you are providing.
  • 24. Social Media PlatformsSocial Research Tools
  • 25. Social Media Content Tips• Create sharable content• Make sharing and tagging easy – Add a blog and use the plug-in ―Share This‖ to get others to distribute it for you – Add your social media icons to the top of every content piece – Use the Facebook ―Like‖ button on your content• Proactively share content• Encourage the ―mashup‖• Be a resource for others, whether or not you benefit directly• Build relationships with those who help the most• Participate and get involved—genuinely• Create compelling content• Develop an SMO strategy and make it an everyday activity
  • 26. Benefits of Social Media Content ITS ABOUT CONNECTION, NOT SALES OR ROI!• New relationships• Thought leadership• Respond to customers• Improve search engine rankings• Drive and augment media exposure• Implement promotions and contests• Impact sales, ultimately
  • 27. Video ContentBest Practices Nothing coverts better than video, it can tell your the story with higher impact, engagement and ROI. Its about telling a story! Find the angle, develop the story and get your viewers truly engaged. Expensive editing and production is not needed or expected, think instead, how can I authentically connect? Like any other type of content, don’t sell your products and services, inspire connection.
  • 28. Video Content – Key TipsSEO• Create a relevant, keyword-rich title and description• Include your URL in your video• Provide a transcript of the video• Brand your video• Always provide an HTML link for your videos• Place video on all of your content channelsDistribution• Create a YouTube channel• Add your video to your blog or website• Use mass syndication service TubeMogul• Add videos to industry publication websites
  • 29. White PapersBest Practices Use as an opportunity to establish or further your industry expertise. Don’t think formal “essay”, think engaging “story”, backed by research and facts. Include graphs, charts and/or interactive elements. Keep in mind the repurposing aspect of content - perhaps turn a series of white papers into a book.
  • 30. Email Auto-RespondersBest Practices Your best opportunity to “stay in front of” of your prospects and customers on an ongoing basis Don’t overtly sell. Add value and provide advice that will motivate them to respond Use as a way to further build the relationship Send out on a schedule, but don’t make it once a day for a week, think once a week for 2 months
  • 31. Slide DecksBest Practices Provide substantive information about your products and services, but be sure to leave them wanting more. Make the language in your deck reflect your brand. Don’t make them too text heavy, include a graphic on every slide. Use as an opportunity to provide thought-leadership. Distribute on,, SlideSer,, m, and more.
  • 32. Micro SitesBest Practices Build a brand around a key product or service Focus on your prospects needs and remove information that gets in the way of this connection. Try different variations of headlines, copy and graphics for A/B and multivariate testing for maximize traffic and ROI. Think of it like blogging: Make it a conversation and build your community – one prospect at a time.
  • 33. WebinarsBest Practices Deliver solid, high-quality information Recruit known, respected guest speakers Market your webinar effectively Make registration easy Have a backup plan ready in case of technical problems Select the right time/day for your webinar (Tues, 1pm EST) Remind invitees about the event Give your attendees something for free
  • 34. Mobile Content – The Revolution is Here• Gartner estimates that by 2013 more people will be accessing the Internet via mobile phones than on personal computers• Our mobile phones are always with us, they make any message we receive immediately available• We check our phones often - Makes mobile marketing perfect for last-minute or time-sensitive calls to action• Mobile nature of delivery increases the odds that the recipient is already ―out and about‖ and available to act now• Steps to take? – Mobile friendly website (Wordpress Touch plugin/Mobify/Others) – Mobile ads (SMS Text/video/Google Mobile ads) – Mobile & Social integration – Mobile apps/QR codes
  • 35. Mobile Friendly Website Content• Keep your pages short and compact• Make navigation easy• Create content that’s ―touch friendly‖• Go easy on the images• Most important information at the top of the screen• Break up copy into small sections• Keep sentences brief• Use short words (fewer syllables)• Don’t force users to scroll too much
  • 36. Mobile Text Campaign Ideas• Providing exclusive access—those who text in will get something that no one else will.• Giving a free item—Classic promotion that advertises ―the first 100 people to text in get a free item valued at X.‖• The ask campaign—―Join Our Text Club. Text ABC to 95780.‖ Advertise it on your website, in print ads, direct mail, TV or radio.• The incentive—Discounts and upsells work very well ( % off today’s purchase or ―buy item A and we’ll give you free item B.‖)• Holding a contest—Engage customers to make them focus on about your product: ―Win $50 Gift Card. Text ABC to 24570.‖• Showing you value their opinion— Get their vote on a new product name, their suggestions or other ideas.
  • 37. Case Study: [Opportunity]• Eloqua, a leader in the marketing automation space, had a good client base from ten years in business and a lot of credibility.• Were feeling pressure to break through the fast-moving ―Web 2.0‖ market that had largely eluded them.• Joe Chernov, Director of Content: “We weren’t going to be able to yell louder than [our competitors], and we didn’t want to create a cacophony. Instead, we wanted to zig when they zagged. “• While Eloqua was marketing to people interested in a marketing automation solution, they needed to connect with those unaware of the marketing automation category.• Two goals: – Create a new category called Revenue Performance Management (RPM) – Build momentum for a massive product launch, Eloqua10
  • 38. Case Study: [Solution]• Two ways Eloqua wanted to gain awareness for both RPM and their product launch: provide relevant and helpful content and form real relationships.• Enter Joe Chernov, Director of Content – he started developing a plan to generate awareness for RPM and Eloqua10.• Working with the design firm JESS3, Joe brainstormed Eloqua’s systematic and highly experimental content marketing plan• Ramped up Eloqua’s social media efforts to connect with marketers and have conversations.• As Joe explains, “The marketing department was running programs for the 10% of the market that was aware of marketing automation, and I was creating content for the 90% of the market that was unaware of it.”
  • 39. Case Study: [Steps to Success]• Train and empower employees – get them to become more active with social media under Eloqua’s brand.• Find a designer or design firm you can trust – JESS3• Set the content free - remove registration requirements. (They also realized the value of collecting the right information at the right time. The ―Grande Guides‖, requires registration.)• Create a cross-platform narrative - Enter the social platforms – the ―connective tissue‖ – the place they told the story based on the characters they created.‖ – Eloqua has the following social platforms, which they branded, to promote RPM: • Slideshare: The Revenue Hub • Twitter: The Revenue Stream • Blog: It’s All About Revenue
  • 40. Case Study: [Steps to Success]• Decide on a distribution schedule for content – Day 1: Released the ―Content Grid‖, an infographic that is their framework for content marketing – 3 days later they released their ―Social Media Playbook‖.• Extend the shelf life of content – Instead of announcing content on Twitter, Facebook, LinkedIn on the first day, they staggered it.• Engage with your audience – Engaged in a dialogue wherever comments were made. To help him listen to the right conversations, they used Vocus, and their PR firm uses Sysomos.• Ask for feedback – Created a spreadsheet of all of the people who tweeted about Eloqua including what they said.• Be human - people trust people more than they trust businesses, so bylines from a person, not solely Eloqua
  • 41. Case Study: [Results]• Increased employee engagement – 20 new staffers became active on Twitter, and 3 staffers closed their personal blog and began writing for the Eloqua blog.• Increased traffic – 12,000 new visitors to the blog – 43% increase in traffic referred to from blog – 35,000 downloads/views of the Content Grid/Social Media Playbook – 2,000 tweets – 11 posts/tweets by AdAge 150• Increased customer engagement – 21% increase in views of the demo (which is their primary indicator for purchase) – 12% increase in pageviews on – 14% decreased bounce rate – The day that Future of Revenue video was released was the single highest traffic day on• Grande Guides: – More than 2,000 registrations – More than 500 qualified leads – best campaign all quarter – More than 25 people in active buying stage
  • 42. Group Activity – 20 minutes• What challenges would you like to solve?• How can content marketing help you?• What specifically will you do to start the process?• What 2-3 content pieces will you develop?• What is the plan?• How will you measure success?
  • 43. Content Publishing Schedule• Daily content tasks• Weekly content tasks• Monthly content tasks• Quarterly content tasks• Yearly content tasks
  • 44. Content Distribution Steps1. Post it on your website with no strings attached. It’s free and you require no personal information from prospects2. Blog about it3. E-mail your in-house database4. Post it on your social media profiles5. Publish a press release (pitch it to the media too)6. Create an ad campaign using banner and text ads7. Reach out to popular and respected bloggers in your industry and get them to blog about it8. Mention it in your next monthly newsletter9. Use it as a basis for a webinar or podcast episode10. Produce a video about it
  • 45. Eight Steps to Content Success1. You learn who your customer is and where the pain points are.2. You develop consistent, relevant content in multiple channels.3. You let go of all control, and let your ideas spread.4. People share your ideas and link to your content.5. People find your content through social media and search engines.6. Prospects and customers start relying on your expertise—therelationship begins.7. You become the trusted solutions provider in your industry.8. Your customers tell others about you.
  • 46. Places to Get Content Ideas• Google Trends• Google Insights for Search• Twitter Search• Technorati Charts• BlogPulse Trend Search• Industry association sites• Competitive blogs•• Quantcast• comScore• Your customers
  • 47. Content Marketing Take AwaysMake all of your content:• Relevant—your content needed to be managed throughout its entire life cycle• Optimized and sharable—the search engines and social networks are a key channel for your content• Leverageable—the content needs to serve multiple roles and be used to inform other pieces of the content universe• Profitable—the success of the content should be partially measured by its impact on your organization’s bottom line
  • 48. Content Marketing Best Practices• Source content from everywhere within your company• Align the ―pain points‖ of your prospects with content ―cures ―• Develop content that appeals to different types of decision makers• Develop content for all three stages in the buying cycle• Develop great content in all the different formats and channels• Use social media to build, connect, and grow relationships• Seek to educate your prospects with compelling content• Measure your content marketing progress
  • 49. Content Launch• Work with 500 companies, in 7 countries, in over 50 different industries• Subsidiary of Telegent Media, LLC
  • 50. Mission Empower Marketers to Connect to New Audiences with Content WEB CONTENT WEB CONTENT STRATEGY DEVELOPMENTAudit existing website, blog Write compelling, optimizedand social media content to white papers, site copy,develop a long range plan blog posts & more WEB CONTENT WEB CONTENT MANAGEMENT CONSULTINGEffectively manage Provide as neededcorporate blogs and branding and contentsites to maximize impact marketing consulting
  • 51. • Website copy • Brochure copy• Blog posts • White papers• Articles • E-books• Press Releases • Case studies• Auto-responders • Mobile content• Emails • Social media• Newsletters content• Web videos
  • 52. Buy the Book!Available on Amazon in all formats
  • 53. Contact InformationJon Wuebben:• (909) 437-7015 mobile•• Twitter: @jonwuebben