Your SlideShare is downloading. ×
0
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Evaluating your way to exceptional supplier performance
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Evaluating your way to exceptional supplier performance

839

Published on

Slides from the webinar Evaluating Your Way to Exceptional Supplier Performance by Intelex's Fraser Dickie

Slides from the webinar Evaluating Your Way to Exceptional Supplier Performance by Intelex's Fraser Dickie

Published in: Business, Technology
0 Comments
6 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
839
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
6
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Evaluating Your Way to ExceptionalSupplier Performance By: Fraser Dickie, Account Executive
  • 2. Agenda: 1. About Intelex2. Supplier Performance Management 3. Methods of Rating Suppliers 4. Conclusion
  • 3. We develop, implement and support software for: • Quality Management • Environmental, Health and Safety Management • General Business Management
  • 4. We were established in 1992
  • 5. We have a worldwide client base
  • 6. We have over 180 employees
  • 7. Our software powers over 700 global customers andover 500,000 users
  • 8. We have clientsacross all industries
  • 9. …well that’s enough about us. Let’s talk about…
  • 10. SupplierPerformanceManagementThis is what you need to know
  • 11. 1 Selecting Key Suppliers2 Who Should Evaluate These Suppliers3 Which Key Performance Indicators (KPIs) to track
  • 12. 1Selecting YourSuppliersThis is what you need to know
  • 13. Who are you having the most issues with?
  • 14. Who are you spending the most money with?
  • 15. Who are those 20% that have the biggest impact on your supply chain?
  • 16. Identifying HighImpact Suppliers
  • 17. “What would the impact be on my business if thissupplier delivered lateor supplied low quality product?”
  • 18. Would this cost me money?
  • 19. What would be the impact of poor product quality or ifthey had a nonconformance?
  • 20. Would this damage my reputation?
  • 21. Could I face fines?
  • 22. Would I lose customers?
  • 23. What would the impact be on my business?
  • 24. 2Who ShouldEvaluate Suppliers?
  • 25. “Anyone who interacts directly with the supplier should have the opportunity to provide input on the supplier score.”
  • 26. In many cases this may include:• Purchasing• Quality• Production
  • 27. 3Which KPIsTo Track?
  • 28. Popular KPI’s forperformance management:3CQL – Cost, Capacity,Capability, Quality, LogisticsServiceComplianceSafetyFinancialsInformation Protection
  • 29. If you use cost as a KPI,you might want to know:• Are they offering the lowest cost?• Have they given us reduced shipping costs?• Do we have the best payment terms?• What process improvements are they offering?• Are we getting bulk discounts on packaging?
  • 30. If you use delivery as a KPI,you might want to know:• Do their products arrive on time?• What is the lead time?• Do they adhere to lead times requested?• Do they have shortages when they arrive with their product?• Do they adhere to shipping requirements?
  • 31. If you use service as a KPI,you might want to know:•Are they friendly to work with?•Do they provide excellent technical support?•Do they resolve discrepancies quickly?•Do they respond to emergencies effectively?•Do you know your main point of contact?
  • 32. If you use quality as a KPI,you might want to know:• Do they frequently have product defects?• Do they exceed specifications?• Do they have nonconformances?• Do they act on nonconformances?• Do they conform to quality standards?
  • 33. How to capturethis information?
  • 34. Supplier SurveysMay seem easy but there are accuracy issues with this approach and it relies on suppliers providing the information
  • 35. System Metrics Some of this data (cost, deliverytimes, service expectations, defects) may already exist in your ERP, Financial or HR software systems
  • 36. Performance Management Software The most efficient system, and it canleverage your existing system metrics
  • 37. SupplierScoring
  • 38. Impact based on type Minor (near miss) Major (shut down line) Critical (safety/high cost)
  • 39. Cost of poor quality Internal cost of issueOvertime, late delivery fines Charge backs to supplier
  • 40. Responsiveness ContainmentTime to respond to issue
  • 41. Effectiveness of Corrective Action Risk assessmentLikelihood vs. consequences of this happening again
  • 42. How to UsePerformance Info?
  • 43. Supplier Management Software Intelex Supplier Management System •Corporate wide data rollup •100% web based •Supplier portal Evaluation Methods •Supplier surveys •ERP integrations •Supplier NCR & CAPA Utilizing Supplier Performance Info •Supplier scorecards •Supplier dashboards and portal
  • 44. Thank You Fraser Dickie Intelex Technologies Inc.Visit www.intelex.com for a free trial

×