IT@Intel: Creating Smart Spaces with All-in-Ones
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IT@Intel: Creating Smart Spaces with All-in-Ones

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Intel IT explains how they used all-in-one devices as collaboration tools both in the office as well as lab spaces. By providing efficient collaboration solutions, we help our employees be more ...

Intel IT explains how they used all-in-one devices as collaboration tools both in the office as well as lab spaces. By providing efficient collaboration solutions, we help our employees be more productive and have greater job satisfaction.

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IT@Intel: Creating Smart Spaces with All-in-Ones IT@Intel: Creating Smart Spaces with All-in-Ones Presentation Transcript

  • IT@Intel: Creating Smart Spaces with All-in-Ones Omer Ben-Shalom, Uri Cohen, Avishai Goldberg, Omer Livne May 2014
  • Copyright © 2014, Intel Corporation. All rights reserved. 2 This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Slides 10 and 12: Intel® vPro™ technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software, and IT environments. To learn more visit: www.intel.com/content/www/us/en/architecture-and-technology/vpro/vpro-technology-general.html. Slide 14: Intel® vPro™ technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software, and IT environments. To learn more visit: www.intel.com/content/www/us/en/architecture-and-technology/vpro/vpro-technology-general.html. Requires activation and a system with a corporate network connection, an Intel® AMT-enabled chipset, network hardware, and software. For notebooks, Intel AMT may be unavailable or limited over a host OS-based VPN, when connecting wirelessly, on battery power, sleeping, hibernating, or powered off. Results dependent upon hardware, setup, and configuration. For more information, visit www.intel.com/technology/vpro/index.htm. KVM Remote Control (Keyboard, Video, Mouse) is only available with the Intel® Xeon® processor family, Intel® Core™ i5 vPro™ processor, and Intel® Core™ i7 vPro™ processor running activated and configured Intel® Active Management Technology with integrated graphics. Discrete graphics are not supported. Intel, the Intel logo, Intel Core, Intel vPro, Look Inside., and the Look Inside. logo are trademarks of Intel Corporation in the U.S. and/or other countries. * Other names and brands may be claimed as the property of others. Copyright © 2014, Intel Corporation. All rights reserved. Legal Notices
  • Copyright © 2014, Intel Corporation. All rights reserved. 3 As part of Intel IT’s charter to provide efficient collaboration solutions, we keep pushing the envelope for enterprise-wide solutions to increase the productivity of our employees. We are focusing our efforts on providing rich interpersonal interactions between individuals and teams by using audio, video, data sharing, and e-whiteboarding. Our goal is to make such interactions natural, intuitive, and immersive. Background We believe Smart Spaces will improve team collaboration and increase employee productivity.
  • Copyright © 2014, Intel Corporation. All rights reserved. 4 Our current solution is two-tiered: Hardware-centric infrastructure solutions focus on “conference room” group collaboration; these resources are limited and pre-scheduled. Software-centric solutions running on personal devices are prevalent and used in both ad hoc and scheduled modes. These solutions are targeted for individual usage and do not provide the same high-grade immersive experience for group collaboration. The challenge with existing solutions is that our high-end tier is not pervasive, and our low-end tier is not immersive. Furthermore integration between the two tiers is complex. Current State
  • Copyright © 2014, Intel Corporation. All rights reserved. 5 One common solution we deployed uses end-point software that provides audio and instant messaging, as well as screen and data sharing. This solution is widely used by individuals at their desk and at home. Existing Software-based Solutions
  • Copyright © 2014, Intel Corporation. All rights reserved. 6 Another collaboration solution we deployed uses a high-end immersive video capability with multiple screens. This appliance-based solution provides a high-quality, reliable experience. Due to its high total cost of ownership, it is physically installed only in select rooms, and participants must schedule its use in advance. Existing Hardware-based Solutions
  • Copyright © 2014, Intel Corporation. All rights reserved. 7 Our Goals We wanted to accomplish the following:  Seamlessly connect people, places, and content anytime and anywhere to enable effective teamwork and strengthen interpersonal relationships between teams  Use audio, video, content sharing, co-editing, drawing tools, and other real-time collaboration capabilities  Avoid being locked into a single supplier's solution and instead provide a solution that can interact with multiple suppliers' back-end technology  Enable our teams to be able to interact with both internal and external customers regardless of their choice of supplier  Enable our employees to focus on creating innovative and creative ideas, and not have to spend time focusing on or managing the technology that brought them together Based on our analysis, the solutions had to be  Easy to use, natural, and intuitive  Immersive  Secure  Stable  Easy to provision and manage  Cost effective
  • Copyright © 2014, Intel Corporation. All rights reserved. 8 Requirements for Smart Space Focus on the user experience • Natural, intuitive and immersive user interfaces (e.g., touch, gesture, voice) • Aware of the user and adapts to their preferences while keeping their privacy Secure by design • Comply with existing regulations for security and privacy Modular, extensible framework • Support a flexible mix of internal and cloud back-end options • Re-uses existing client SW and SDK capabilities when possible Interact with personal smart devices • Allow smart spaces and smart devices to seamlessly interact to create a unified collaboration experience Cost effective • Minimize components and physical interfaces • Appliance-like reliability and security, and remotely supportable Standards based • Prefer open platforms and protocols and standard PC support channels
  • Copyright © 2014, Intel Corporation. All rights reserved. 9 Our Study Goals, Concepts, Perceptions
  • Copyright © 2014, Intel Corporation. All rights reserved. 10 We combined off-the-shelf, business class Intel® architecture platforms with existing supplier endpoint software making them both pervasive and immersive. We created a common look-and-feel using a software framework that combines various end-point collaboration software. We use Intel® vPro™ technology1 capabilities and OS features that enable full remote control and lock down to achieve appliance-like reliability. Methodology We call this merging of hardware and software that provides collaboration in a physical environment a Smart Space. 1 See slide 2.
  • Copyright © 2014, Intel Corporation. All rights reserved. 11 To meet our goal, we created a variety of Smart Space environments that integrate people, devices, and places to foster natural, intuitive, and immersive collaboration.  Using an Intel® Core™ processor-based all-in-one, we first created our Mobile Phone Booth model, a touch-based device for use in small conference rooms. This device is a simple and cost-effective way to extend our video capabilities and allow connection to existing immersive video rooms. It also allowed participants to e-whiteboard using the device’s touch screen.  We also created a Mobile All-in-One Lab Cart for use specifically in labs. The mobile cart can be moved around the lab as needed. Creating New Smart Spaces
  • Copyright © 2014, Intel Corporation. All rights reserved. 12 We created a set of solutions based on general purpose compute devices (that is, PCs) that support high-quality collaboration.  We selected systems with Intel® vPro™ technology1 to allow appliance-like security, manageability, and stability as well as high-performance media processing.  We focused on reliable, integrated systems (that is, all-in-one PCs) or units with minimum parts, for example, Intel® NUC and a touch screen. These models combine the performance of a full PC with a sleek, tablet-like touch-centric experience. We found that this hardware is more cost effective, flexible, and readily available than supplier-dedicated audio or video. Smart Spaces Components Basic Plan  Intel® vPro™ technology  All-in-one PC or one with minimum parts  Cost effective  Flexible  Readily available 1 See slide 2.
  • Copyright © 2014, Intel Corporation. All rights reserved. 13 Setup and Hardware Capabilities The Mobile Phone Booth Model and the Mobile All-in-One Lab Cart Capabilities on both devices:  23-inch all-in-one (AIO) PC running a locked-down, appliance-type interface. The CPU could handle high-quality and high-rate video. The minimum processor we used was an Intel® Core™ i5 processor with Intel® vPro™ technology.1  Integrated UI framework with plug-in architecture, allowing use of the existing supplier back-end with existing or altered (for example, using an API and SDK) supplier front-end software.  We provisioned Intel® Active Management Technology2 with KVM Remote Control3 to allow remote power control, remote fix, and remote support. We simplified our UI by:  Intentionally eliminating any external part such as a keyboard or mouse. We wanted our participants to take advantage of the touch capabilities that the AIO PC provided.  Introducing employee badge swiping for identification and a click-to-join capability. This feature mines the employee’s calendar for all relevant meeting information and provides a click-to-join experience. This setup allowed us to have cross-supplier operations and economies of scale–dramatically reducing our cost. 1-3 See slide 2
  • Copyright © 2014, Intel Corporation. All rights reserved. 14 In addition to our minimum device capabilities we chose models that could support high-quality video and audio for interpersonal video and a screen surface that feels natural for touch-based interaction. The Mobile Phone Booth Model
  • Copyright © 2014, Intel Corporation. All rights reserved. 15 In addition to our minimum device capabilities we used a high-quality pan- tilt-zoom camera (PTZ camera) that is capable of remote directional and zoom control. We chose a PTZ camera with a minimum of 10x optical zoom. The Mobile All-in-One Lab Cart “I can connect with whomever, whenever, with full access to the information I need in a manner that is intuitive and as natural as real life.”
  • Copyright © 2014, Intel Corporation. All rights reserved. 16 Participants reported that the network connection between the two locations was better than expected, with the video screen refreshing smoothly and excellent audio quality. The survey results reported that the process felt very user friendly with an intuitive interface for collaboration, for both phone and video calls. What Our Participants Thought The Mobile Phone Booth Model “It saves the time as well as cost of travel in some cases.” –Survey respondent
  • Copyright © 2014, Intel Corporation. All rights reserved. 17 Participants conducted debug sessions with remote teams. The participants were able to conduct an immersive video conference and easily see their partner in the remote lab. At the same time, they received real-time video feeds of lab equipment through the pan-tilt- zoom camera. Participants saw the exact issue being discussed, which streamlined the process. Participants liked being able to talk directly to and see what the operator (tester) was doing in real-time. They felt the efficiency of the remote session was greatly improved and that overall communication, both verbal and visual, was significantly enhanced. What Our Participants Thought The Mobile All-in-One Lab Cart “I feel like I’m working right there on the test floor.” –Survey respondent
  • Copyright © 2014, Intel Corporation. All rights reserved. 18 Our Deployment Plan We conducted the development phase on a fast-track model. Development We started the PoC with 12 phone booths and 7 lab carts in 6 locations around the world. Proof of Concept Feedback from participants was consistently positive.
  • Copyright © 2014, Intel Corporation. All rights reserved. 19 Future Revisions We are finalizing more communal Smart Space areas, using 55- to 70-inch monitors, which will allow multiple participant interactions. We plan to focus on real-time interactions between multi- platform/OS personal devices and Smart Spaces using the Intel® Common Connectivity Framework. Using the Intel® Common Connectivity Framework we enable experiences by connecting users and their devices.
  • Copyright © 2014, Intel Corporation. All rights reserved. 20 IT@Intel Sharing Intel IT Best Practices with the World Assessment Tools CIO and IT Perspective IT Papers IT-to-IT Community www.intel.com/IT
  • Copyright © 2014, Intel Corporation. All rights reserved. 21 Thank You Find out more at www.intel.com/IT