8 Best Practices for Enabling Employee-Owned Smartphones

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Intel IT took a proactive approach to securely enable personal devices in our enterprise. In this slideshare we share the 8 best practices that we used to deploy our successful personal device program

Intel IT took a proactive approach to securely enable personal devices in our enterprise. In this slideshare we share the 8 best practices that we used to deploy our successful personal device program

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  • JLG: Janet approved!
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    Enabling Global Collaboration with Intel-based Infrastructure

    http://communities.intel.com/docs/DOC-6083
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    Benefits of Enabling Personal Handheld Devices in the Enterprise

    http://communities.intel.com/docs/DOC-6553

    In response to employee interest in using their own devices at work, Intel IT began to allow employees to use personal smartphones to access enterprise resources in early 2010. The program has become a rapid success, delivering a variety of benefits to both employees and the corporation.

    We invite you to learn more about our IT sustainability initiatives at Intel IT best practices
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    Maintaining Information Security While Allowing Personal Hand-Held Devices in the Enterprise
    http://communities.intel.com/docs/DOC-5779

    Enabling Smart Phones in Intel’s Factory Environment
    http://communities.intel.com/docs/DOC-18963
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    Preparing the Enterprise for the Impact of Alternative Form Factors
    http://communities.intel.com/docs/DOC-6833
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  • Janet approved! – Fixed the gray box!
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    Preparing the Enterprise for the Impact of Alternative Form Factors
    http://communities.intel.com/docs/DOC-6833
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  • Janet approved!

Transcript

  • 1. 8 Best Practices For Enabling Employee-0wned Smartphones in the Enterprise
  • 2. Embrace Consumerization Intel IT recognizes that employees want access to information and applications from anywhere and at any time, so that they can work in more flexible and productive ways. CONSUMERIZATION OF IT: Employees want to use personal devices to do their jobs.
  • 3. Enable Consumerization Intel is redefining services we provide to our employees. We have identified eight best practices for creating a personal device program that meets our security standards. For more information: Best Practices for Enabling Employee-owned Smart Phones in the Enterprise Internet Connectivity Virtualization Cloud Computing By taking advantage of:
  • 4. Engage Stakeholders Early in the Planning Process Integrating employee-owned devices into our IT environment involved many different groups across Intel. We identified a team of stakeholders from human resources, legal, and engineering—plus stake- holders from privacy and corporate services teams. We were able to successfully collaborate and accomplish our goals due to the wide variety of collaboration tools we have available.
  • 5. Engage End Users One of our goals in integrating consumer devices into the enterprise was to increase employee productivity and job satisfaction. To find out what our employees wanted, we engaged with them directly by using an internal blog to discuss the new IT consumerization policy. More than 8,000 employees responded. Response was so enthusiastic that we extended the blog conversation from one month to six months.
  • 6. Develop a Security Model Before Intel IT could allow employee- owned devices in the enterprise, we needed to better protect our data and intellectual property. We developed a security model that provides appropriate protection for different levels of Intel data. We also developed a system for supporting smartphones in the Intel factory environments, which require special consideration and extra security.
  • 7. We determined which devices to support and how to enable services effectively. Factors included device evaluation, a certification process, associated costs, available service plans, and support models. With an eye to the future, Intel IT continues to evaluate emerging technologies with a variety of alternative form factors. Our goal is to provide seamless access to enterprise resources from multiple devices while maintaining security in a cost-effective way. Decide Which Devices to Support
  • 8. Address Legal and Human Resource Concerns Giving employees access to corporate resources from personal devices raises important legal, human resources, and policy concerns. Intel IT created a service agreement that employees and managers must agree to before participating in the program. The relevant controls are practical, achievable, and enforceable.
  • 9. Enable Required Technologies We addressed the technological requirements of the program by designing a physical infrastructure to support it and by creating a web portal that employees could use to order services. Once these pieces were in place, we ran a pilot project to test and fine-tune the program, and we provided training to users, managers, and support personnel. The pilot results were encouraging. Participation was high, and participants reported being very satisfied with the program.
  • 10. Plan the Deployment For deployment, we verified that capacity was sufficient to meet demand and established critical success and operational indicators. We also created a communications plan using a variety of channels, including newsletters and social media. Our messages informed employees about the program launch, provided a schedule, and explained program eligibility and the service agreement.
  • 11. Stay Up-to-Date with Changing Technology It is important that we keep pace with technological changes and understand how they affect the integration of personal devices into the enterprise. We continually update our resources—modifying the employee agreement as needed, updating the web portal, certifying new operating systems, adding new services, and deploying alternative form factors. For example, we’re developing a roadmap to allow smartphones to connect to the enterprise Wi-Fi network.
  • 12. Results and Benefits Implementing personal devices has resulted in significant benefits for employees and IT. – Increased productivity – Enhanced flexibility – Improved employee satisfaction – Relatively low costs to Intel IT – No impact on support – Improved business continuity – Better security and loss prevention For more information: Best Practices for Enabling Employee-owned Smart Phones in the Enterprise
  • 13. Intel IT is passionate about driving business value through innovation and sharing IT best practices with our industry peers. Learn more about Intel IT at: Intel.com/IT