Improve through Reflection
Satisfaction surveys among customers, employees and
internal customers.
Consulting and improvement management.

ot stessa ruoy lla egarevel uoY .noitazinagro ruoy fo duorp era uoY You are proud of your organization. You leverage all your assets to
llits uoy tuB .ecnamrofrep elbissop tseb eht reviled dna tselluf eht the fullest and deliver the best possible performance. But you still
-noc gnileef taht ekam pleh nac norgetnI .retteb od dluoc uoy leef feel you could do better. Integron can help make that feeling con-
-rep s’noitazinagro ruoy fo noitcelfer A .rorrim a pu gnidloh yb eterc crete by holding up a mirror. A reflection of your organization’s per-
htiw dedivorP . tsenoh dna nepo ,lanosrep si evitcejbO .ecnamrof formance. Objective is personal, open and honest. Provided with
gnivorpmI !evitcejbo ehT .tnemevorpmi rof seitinutroppo lacitcarp practical opportunities for improvement. The objective! Improving
.elbaeganam erom noitazinagro ruoy gnikam dna ecnamrofrep ruoy your performance and making your organization more manageable.
”!noitcelfeR hguorht evorpmI“ ,trohs nI In short, “Improve through Reflection!”

Improve through Reflection
INTEGRON RESEARCH – LEADING IN SATISFACTION SURVEYS
Integron Research was established in 1993 and is a market leader in the
field of customer, employee and internal customer satisfaction. The agency
focuses on performance, but does with an informal organization, special
team spirit, and intense collaboration. Our mentality is direct, personal,
customer-oriented, and decisive. As a result, our customer base includes
many renowned organizations.

Improve through Reflection
OUR MISSION: “IMPROVE THROUGH REFLECTION” SATISFACTION SURVEY
Integron Research is convinced that every organization Integron Research makes vital organization performance measurable and manageable with the aid of satisfac-
can and should perform better. In our modern, competi- tion surveys. This focuses on the perceptions, expectations and experiences of internal and external customers
tive society, an average or good performance no longer and employees.
makes the cut. Every organization must excel vis-à-vis
both in its customers and its employees. Your company All too often, organizations conduct satisfaction surveys but then fail to act on the results. They simply meas-
needs to rely on more than just gut feeling to realize this ure for the sake of measuring while neglecting the real objective: improving organizational performance. In-
– information on the perception of customers and em- tegron Research knows like no other, that every organization and every market has their own specific
ployees must be obtained structurally. characteristics. We have extensive branch knowledge in virtually every industry and offer you best-practice
questionnaires and survey setups.

Improve through Reflection
DIY: INTEGRON DIRECT BENCHMARKING
Would you prefer to conduct (part of) the satisfaction survey Integron Research has access to a wealth of benchmark data. We conduct hundreds of sa-
yourself? The survey and questionnaires will be prepared for tisfaction surveys every year, which means that we possess the data of hundreds of thou-
you. The web-based analysis and reporting tool helps you re- sands of respondents. When you conduct a survey in collaboration with Integron Research,
alize a personal customized benchmark report. you can be sure that we are able to compare your organization with other organizations.
Of course, this is done anonymously.

Improve through Reflection
IMPROVING
The results of our satisfaction survey are laid down in a clear and well-structured report. However you must
move beyond the understanding you obtain. That is why Integron Research continues where others stop. We
offer concrete solutions and improvement actions, which rapidly lead to tangible results with support from our
performance consultants. This approach is characteristic of Integron: we are not satisfied until your objecti-
ves have been realized. We remain committed, even after the survey is completed. Improving your organiza-
tion’s performance is our passion. If you wish, we can provide presentations or workshops for divisions and
branch offices, departments or employees. The perfect way to clarify improvements for everyone.
“Improve through Reflection!”

Improve through Reflection
Integron Research USA
401 N. Tryon St., 10th Floor
Charlotte, NC 28202
Phone number: 704-998-5629
Fax number: 704-998-5301
E-mail: info@integronresearch.com
Website: www.integronresearch.com
Integron The Netherlands
Wijnhaven 65
3011 WJ Rotterdam
Phone number: +31(0)10-411 5966
Fax number: +31(0)10-411 5753
E-mail: info@integron.nl
Website: www.integron.nl
Other locations
Integron Germany
Stadttor 1
40219 Düsseldorf
Phone number: +49 (0)211 300 3472
Fax number: +49 (0)211 300 3200
E-mail: info@integronresearch.de
Website: www.integronresearch.de
Integron Research United Kingdom
29th Floor, One Canada Square
Canary Wharf, London E14 5DY
Phone number: +44 (0)20 7712 1698
Fax number: +44 (0)20 7712 1501
E-mail: info@integronresearch.co.uk
Website: www.integronresearch.co.uk
Integron France
La Grande Arche - Paroi Nord
92044 Paris la Défense cedex
Phone number: +33 (0)1 40 90 33 16
Fax number: +33 (0)1 40 90 31 01
E-mail : info@integron.fr
Website: www.integron.fr